Which of the following is the overall goal of total quality management (TQM)?
A) achieving radical innovation
B) increasing environmental richness
C) decreasing bargaining power of suppliers
D) achieving continuous improvement

Question

Quizplus · Accepted Answer

The overall goal of TQM is to achieve continuous improvement in all aspects of an organization, including processes, products, and services. This involves implementing a comprehensive and systematic approach to quality and striving for excellence in everything the organization does. Achieving radical innovation, increasing environmental richness, and decreasing bargaining power of suppliers may be important objectives for certain organizations, but they are not the overall goal of TQM.

Which of the Following Is the Overall Goal of Total