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Marketing
Quiz 8: Developing and Managing Products and Services
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Question 81
Short Answer
Berkowitz Piano Company can expand its product line in one of two common ways.Which of the following is one of those ways? internal marketing line filling product mixing social marketing line mixing
Question 82
Short Answer
A sensational ________ may grab consumers' attention and produce pleasing aesthetics, but it does not necessarily improve a product's performance. design style experience service-profit chain augmented product
Question 83
Essay
The ________ requires sellers to provide detailed nutritional information on all prepackaged food products. Fair Packaging and Labeling Act of 1966 Consumer Packaging and Labelling Act. Labeling Act of 1970 Packaging Act of 1970 Federal Trade Commission Act of 1914
Question 84
Short Answer
________ means that services cannot be separated from their providers, whether the providers are people or machines. Service intangibility Service inseparability Service variability Service perishability Service heterogeneity
Question 85
Short Answer
________ means that services cannot be seen, tasted, felt, heard, or smelled before they are bought. Service inseparability Service variability Service intangibility Service perishability Service heterogeneity
Question 86
Short Answer
An alternative to product line stretching is ________, adding more items within the present range of the line. product mixing interactive marketing product line filling co-branding service marketing
Question 87
Short Answer
________ involves designing and producing the container or wrapper for a product. Packaging Product line Service Branding Labeling
Question 88
Short Answer
________ contributes to a product's usefulness as well as to its looks. Style Design Package Brand Functionality
Question 89
Short Answer
One of the ways to promote new product feature is to add ___________. the cost the service the latest technology the line extension the firm reputation
Question 90
Short Answer
Many companies now use the Internet to provide ________. labeling information brand equity support services packaging advantages product mixes
Question 91
Short Answer
Product mix ________ refers to the number of versions offered of each product in the line.Crest toothpaste comes in 13 varieties, ranging from Crest Multicare to Crest Baking Soda formulations. length depth height width perimeter
Question 92
Short Answer
In recent years, increased competition, and clutter on store shelves have become ________ concerns. branding packaging product mix service product line
Question 93
Essay
Service providers must consider four special service characteristics when designing marketing programs.Which is the BEST description? service intangibility, service heterogeneity, service inseparability, service variability service inseparability, service heterogeneity, service intangibility, service variability service perishability, service heterogeneity, service inseparability, service variability service heterogeneity, service perishability, service inseparability, service intangibility service variability, service intangibility, service inseparability, service perishability
Question 94
Short Answer
At the very least, the ________ identifies the product or brand.It might also describe several things about the product and promote the brand. line extension social marketing label specialty product package
Question 95
Short Answer
When a company lengthens its product line beyond its current range, it is ________. product line filling product line stretching product mixing increasing product depth building brand equity
Question 96
Short Answer
The ________ of the product mix refers to how closely related the various product lines are in end use, production requirements, distribution channels, or some other way. depth length width consistency perimeter