When responding to a request for adjustment when a third party is at fault,the best approach is to
A)refuse the claim and suggest that the customer sue the third party.
B)refuse the claim but forward the paperwork to the third party.
C)avoid placing blame and focus on the solution.
D)advise the customer never to do business with that third party again.
E)ignore the claim.

Question

Quizplus · Accepted Answer

Avoiding placing blame and focusing on finding a solution is the best approach. Refusing the claim or ignoring it can lead to customer dissatisfaction and potentially harm the company's reputation. Forwarding the paperwork to the third party may be helpful, but it does not provide a solution for the customer. Advising the customer to never do business with the third party again is not a professional response and may not be feasible for the customer.

When Responding to a Request for Adjustment When a Third