Question 1

Techniques for building employee empowerment include:

Accepted Answer

All of the techniques listed contribute to building employee empowerment. Building communication networks that include employees allows for open communication and the sharing of ideas. Developing open, supportive supervisors creates a positive work environment where employees feel comfortable expressing their opinions and making decisions. Moving responsibility from both managers and staff to production employees gives employees a sense of ownership and control over their work. Building high-morale organizations fosters a positive company culture and encourages employees to take pride in their work. All of these techniques work together to create a culture of empowerment where employees feel valued and empowered to make a difference.

Question 2

A manager tells her production employees,"It's no longer good enough that your work falls anywhere within the specification limits.I need your work to be as close to the target value as possible." Her thinking is reflective of:

Accepted Answer

The manager's statement reflects a focus on minimizing variation and shifting the mean towards the target value, which is a core concept of Taguchi methods.

Question 3

Identify the seven major concepts of TQM.

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Question 4

Which of the following statements regarding "Six Sigma" is TRUE?

Accepted Answer

Six Sigma indeed has two distinct meanings: statistically, it refers to a process that produces 3.4 defects per million opportunities, and as a quality system, it is a methodology aimed at performance improvement by identifying and eliminating defects in manufacturing and service processes.

Question 5

Explain how just-in-time processes relate to the quality of an organization's outputs.

Accepted Answer

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Question 6

Building high-morale organizations and building communication networks that include employees are both elements of:

Accepted Answer

Building high-morale organizations and building communication networks that include employees are both key elements of employee empowerment, which is a fundamental principle of Total Quality Management (TQM). While ISO 9000 and Six Sigma certifications are focused on quality management standards and process improvement methodologies, and Taguchi methods are used for quality engineering and optimization, they do not specifically address the importance of employee empowerment and engagement in TQM.

Question 7

Pareto charts are a graphical way of identifying the few critical items from the many less important ones.

Accepted Answer

Pareto charts are specifically designed to identify the most significant factors or items from a larger population. They are used to prioritize improvement efforts and determine where to focus resources for maximum impact.

Question 8

A group of employees that meet on a regular basis with a facilitator to solve work-related problems in their work area is a(n)________.

Accepted Answer

The answer of A group of employees that meet on...

Question 9

The process of identifying other organizations that are best at some facet of your operations and then modeling your organization after them is known as:

Accepted Answer

The process described is benchmarking, which involves identifying best practices in a particular area, comparing them to your own organization, and using that information to improve your operations. Continuous improvement and employee empowerment are related concepts but do not involve benchmarking specifically. Copycatting is generally not a positive term and suggests a lack of originality or ethical behavior. Patent infringement is illegal and not related to this process.

Question 10

Costs of dissatisfaction,repair costs,and warranty costs are elements of cost in the:

Accepted Answer

The quality loss function is used to measure the cost of poor quality, including costs of dissatisfaction, repair costs, and warranty costs. These are all considered elements of cost in the quality loss function. The other options (B, C, D, E) do not directly relate to the measurement of costs in quality management.

Question 11

Identify the five steps of DMAIC.

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Question 12

Enlarging employee jobs so that the added responsibility and authority is moved to the lowest level possible in the organization is called ________.

Accepted Answer

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Question 13

A quality loss function includes all of the following costs EXCEPT:

Accepted Answer

Sales costs are not directly related to quality loss and would not be included in a quality loss function. The other options all represent costs that can be incurred due to poor quality, such as the need to scrap or repair defective products, customer complaints and returns, inspection and warranty expenses, and negative impacts on society as a whole.

Question 14

What is the quality loss function (QLF)?

Accepted Answer

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Question 15

What steps can be taken to develop benchmarks?

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Question 16

________ is the Japanese word for the ongoing process of unending improvement.

Accepted Answer

The answer of ________ is the Japanese word for the...

Question 17

________ selects a demonstrated standard of performance that represents the very best performance for a process or an activity.

Accepted Answer

The answer of ________ selects a demonstrated standard of performance...

Question 18

Members of quality circles are:

Accepted Answer

None of the given options accurately describe members of quality circles. Quality circles are voluntary groups of employees who meet regularly to identify, analyze and solve work-related problems to improve the quality and productivity of their work. They are not paid according to their contribution to quality, nor are they external consultants. They are not always machine operators, and not all of them are trained to be facilitators.

Question 19

What is the difference between conformance-oriented quality and target-oriented quality?

Accepted Answer

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Question 20

Kaizen is a Japanese term meaning:

Accepted Answer

Kaizen is a Japanese term meaning continuous improvement. It is a philosophy or approach towards improvement, based on the idea that small, consistent changes can lead to significant improvements in quality and productivity over time.

Quiz 6: Managing Quality