Question 1

The quality management plan describes how the project management team will implement the performing organization's quality policy.

Accepted Answer

The quality management plan outlines the processes and procedures for ensuring that the project meets the required quality standards. It is based on the organization's quality policy and objectives, and describes how the project team will implement it throughout the project lifecycle.

Question 2

On many small,simple projects the quality planning is performed concurrently with other planning and the quality plan is seamlessly incorporated into the project plan.

Accepted Answer

Quality planning can sometimes be done concurrently with other planning and seamlessly integrated into the project plan on small and simple projects. This approach is sometimes referred to as "Quality by Design".

Question 3

Project stakeholders will judge the quality of project work processes as well as project deliverables.

Accepted Answer

Project stakeholders are interested in the overall success of the project, which includes both the quality of the project work processes and the project deliverables. Therefore, they will judge the quality of both.

Question 4

W.Edwards Deming asserted that managers need to understand both serial variation and sequential variation and then work to reduce both.

Accepted Answer

W. Edwards Deming emphasized understanding and reducing common cause (or random) variation and special cause (or assignable) variation, not serial and sequential variation.

Question 5

Joseph Juran is credited for developing the Quality Trilogy that includes quality monitoring,quality assurance and quality control.

Accepted Answer

The Quality Trilogy developed by Joseph Juran includes quality planning, quality control, and quality improvement.

Question 6

The purpose of process control is to be able to have confidence that outputs are predictable.

Accepted Answer

The purpose of process control is indeed to ensure that the outputs of a process are predictable and consistent, allowing for efficient and effective production or operation.

Question 7

The outputs of Perform Quality Control may include recommended preventive actions designed to reduce the probability of negative consequences associated with project risks.

Accepted Answer

This statement is true. Perform Quality Control may identify potential issues or risks associated with project quality and recommend preventive actions to reduce the probability of negative consequences.

Question 8

Sanity tests are primarily used in project management as part of the team selection process.

Accepted Answer

Sanity tests are generally used in software testing or development to quickly check if a new build or change has broken anything obvious. It is not directly related to team selection in project management.

Question 9

Perform Quality Assurance is monitoring specific results to determine whether they comply with relevant quality standards.

Accepted Answer

The answer of Perform Quality Assurance is monitoring specific results...

Question 10

The quality policy on a specific project should defer the quality policies of the parent organization when major customer needs and policies create a conflict.

Accepted Answer

The answer of The quality policy on a specific project...

Question 11

Stakeholder satisfaction requires an understanding of the ultimate quality goals with respect to stakeholders.

Accepted Answer

To satisfy stakeholders, it is essential to understand their quality goals, expectations, and needs. Without clarity on stakeholders' needs, it is difficult to design products, services, and processes that meet or exceed their expectations. Thus, understanding the ultimate quality goals of stakeholders is crucial for stakeholders' satisfaction.

Question 12

Fact-based management requires an understanding that variation can be either common or special cause,a determination to discover which type,and the resolve to act appropriately upon that discovery.

Accepted Answer

Fact-based management is centered around understanding and managing variation in processes. Variation can be caused by common causes, which are inherent in the process and cannot be easily controlled, or by special causes, which are attributed to a specific event or condition. To effectively manage a process, it is necessary to differentiate between common and special causes of variation and take action accordingly. Therefore, the statement is true.

Question 13

Six Sigma is a quality improvement approach that is particularly suited for many service processes that people had previously said were too difficult if not impossible to measure.

Accepted Answer

Six Sigma is a powerful quality improvement methodology that can be applied to a wide range of service industries that were previously thought to be too complex or difficult to measure. By using data-driven analysis and statistical tools, Six Sigma practitioners can identify and eliminate defects, reduce variability, and improve overall process performance in virtually any setting. This makes it an ideal approach for improving service quality and customer satisfaction in industries such as healthcare, finance, insurance, and telecommunications, among others.

Question 14

The goal of empowered performance is to improve performance results each and every period.

Accepted Answer

The answer of The goal of empowered performance is to...

Question 15

DMAIC is typically used as a method of implementing continuous improvement and can thus be practiced repeatedly within a single process to further improve process performance.

Accepted Answer

DMAIC is a continuous improvement methodology that involves five steps: Define, Measure, Analyze, Improve and Control. As the methodology is focused on process improvement, it can be applied repeatedly within a single process to achieve greater performance improvement.

Question 16

The International Organization for Standardization developed a quality management standard that relies upon several quality management areas including management,resources and realization.

Accepted Answer

The International Organization for Standardization (ISO) developed the ISO 9001 standard for quality management, which encompasses several quality management areas including management, resources, and realization.

Question 17

W.Edwards Deming argued that managers must understand cause and effect relationships to predict future behavior.

Accepted Answer

Deming emphasized the importance of understanding cause and effect relationships in order to improve processes and predict future outcomes. He believed that by analyzing and improving the underlying causes of problems, managers could create more effective systems and processes.

Question 18

Crosby,a well known quality management thought leader,asserts that quality is meeting requirements,not exceeding them.

Accepted Answer

Crosby believed that quality is achieving requirements without any defects or errors. He emphasized on preventing defects rather than finding and fixing them.

Question 19

Perform Quality Assurance is the process of auditing the quality requirements,and the results from quality control measurements to ensure appropriate quality standards and operational definitions are used.

Accepted Answer

This is the correct definition of Perform Quality Assurance.

Question 20

A quality improvement project is defined as a set of interrelated actions and activities performed to achieve a specified set of products,results or services.

Accepted Answer

A quality improvement project focuses on enhancing processes and outcomes, not just delivering specified products, results, or services.

Quiz 11: Project Quality Planning and Project Kick: off