Question 1

Successful communication involves messages that are sent,received accurately,and understood.

Accepted Answer

Successful communication not only involves sending messages, but also ensuring that they are received accurately and understood by the intended audience.

Question 2

An example of a communication barrier in the communication system is an employee who is too busy to read an important email.

Accepted Answer

If the employee is too busy to read an important email, it creates a barrier in the communication system as the intended message cannot reach the receiver.

Question 3

Ideally,the communication process is incomplete without a response.

Accepted Answer

A response is necessary in order to confirm that the message has been received and understood. Without a response, there is no way to verify whether communication has been successful or not.

Question 4

The five components of communication are the need for communication,sender,message,audience,and response.

Accepted Answer

The five components of communication are indeed the need for communication, sender, message, audience, and response.

Question 5

You have more flexibility in conveying ideas to others when you use oral communication than when you use written communication.

Accepted Answer

Oral communication allows for tone of voice, facial expressions, and body language to convey meaning and emotion, providing more flexibility in how ideas are communicated compared to written communication which relies solely on words on a page.

Question 6

Facial expressions such as frowns and smiles are nonverbal messages that you formulate in response to a communication need.

Accepted Answer

Facial expressions are a form of nonverbal communication that can convey emotions and attitudes without using words. They can be formulated unconsciously in response to a communication need, such as expressing happiness through a smile or displeasure through a frown.

Question 7

Using instant messaging at work may annoy some people,but others believe that it saves time.

Accepted Answer

Instant messaging can be a faster way to communicate than email or phone calls, and it allows for quick questions or updates without disrupting someone's workflow. However, some people may find it distracting or annoying if they receive too many messages while trying to focus on their work.

Question 8

Email is the most frequently used communication medium but this use is declining.

Accepted Answer

According to recent studies, the use of email as a communication medium is declining due to the increasing popularity of instant messaging and social media platforms.

Question 9

Written messages might be conveyed through a brochure,a blog posting,a web page,or a company newsletter.

Accepted Answer

Written messages can be conveyed through a variety of mediums such as brochures, blog postings, web pages, or company newsletters.

Question 10

Individual experiences,culture,and personality affect how the communication need translates into an actual message.

Accepted Answer

Each individual has unique experiences, cultural backgrounds, and personality traits that influence how they encode and decode messages. These factors shape the choice of words, tone, and nonverbal cues used in communication. Therefore, the communication need may be the same, but the way it is expressed and interpreted can vary widely among individuals.

Question 11

Cascading communication flows upwards and downwards from an important organizational leader.

Accepted Answer

Cascading communication refers to the process where information is passed from the top levels of an organization down through the various levels of hierarchy, not upwards.

Question 12

Employees prefer to receive bad news through the personal medium of email.

Accepted Answer

According to studies and surveys conducted, employees prefer to receive bad news in person rather than through email. Personal communication provides an opportunity for empathy, understanding, and clarification, which may not be communicated effectively through written communication.

Question 13

A study of the ten characteristics that employers seek in employees identified communications as the number one skill.

Accepted Answer

According to the study, communications is identified as the number one skill that employers seek in employees.

Question 14

Communication flows in an orderly,linear manner from one stage to the next.

Accepted Answer

Communication flows can be influenced by various factors and can be nonlinear, including feedback loops, interruptions, and overlapping messages.

Question 15

At work,your personal email is protected free speech,thus shielded from lawsuits.

Accepted Answer

Personal email at work is usually not considered protected free speech and can be subject to monitoring by employers. Additionally, if the content of personal emails causes harm to the employer or violates company policies, it can lead to disciplinary actions or even lawsuits.

Question 16

Lateral communication typically involves persuading others who report to us.

Accepted Answer

Lateral communication involves interaction and collaboration with others who are at the same hierarchical level or same department. It is not specifically focused on persuading those who report to us.

Question 17

If you frown as someone speaks to you,you are providing the sender with your response about the message.

Accepted Answer

Frowning is a form of nonverbal communication and can indicate to the sender that their message may not be well received or understood. Thus, it provides the sender with a response about the message being communicated.

Question 18

An internal communication need is one that forms within your own organization.

Accepted Answer

The answer of An internal communication need is one that...

Question 19

Employers report major deficiencies in the written and oral communication skills of new employees.

Accepted Answer

According to numerous surveys and reports, employers often cite communication skills as one of the biggest areas where new employees are lacking.

Question 20

When you choose the sender,you are deciding how you will decode the message for transmission.

Accepted Answer

When you choose the sender, you are deciding on the message you will encode for transmission, not how you will decode the message. Decoding is the process of interpreting or understanding the message that has been received.

Quiz 1: Understanding-Business-Communication