After attending a seminar on the importance of knowledge management, the managers of TCH Corporation developed a set of objectives their knowledge management system should address. As their next step, the managers should:
A)Lay out database specifications for the system.
B)Interview employees to determine their level of knowledge and misunderstanding of organizational processes.
C)Both A and B.
D)Neither A nor B.

Question

Quizplus · Accepted Answer

Interviewing employees helps to understand their current knowledge and gaps, which is crucial for designing an effective knowledge management system.

After Attending a Seminar on the Importance of Knowledge Management