Question 1

Which of the following is not a major issue when constructing a message?
A) the content of the message
B) the structure of the message
C) the delivery style
D) the language of the message
E) All of the answers are correct

Accepted Answer

The answer of Which of the following is not a...

Question 2

Legitimate power and its effectiveness of formal authority that are derived from the willingness of the followers to:
A) create a group structure that gives one person a power base, group members generate a willingness within themselves to obey that person's directives.
B) willingly give up their right to participate in every decision by vesting authority in someone who can act on their behalf.
C) acknowledge the legitimacy of the organizational structure and the system of rules and regulations that empowers its leaders.
D) simply show respect for a person's position or organization.
E) All of the answers are correct.

Accepted Answer

Legitimate power is derived from the acceptance of the authority of a leader by their followers. This acceptance can come from a variety of sources, including group structures, willingness to give up some decision-making power, acknowledging the legitimacy of the organization and its rules, or simply showing respect for a person's position. Therefore, all the answers are correct.

Question 3

Culture -both organizational and national- often translates into deeply embedded structural inequalities in a society.

Accepted Answer

Both organizational and national culture can result in the establishment of structural inequalities. These inequalities can be based on factors such as gender, race, ethnicity, class, and more, and are often deeply ingrained in a society's systems and practices. For example, an organization may have policies and practices that disadvantage women or minorities, or a national culture may perpetuate discrimination against certain groups. These inequalities can be difficult to challenge and combat, but awareness and efforts to promote diversity, equity, and inclusion can help to address them.

Question 4

Which of the following statements about legitimate power is false?
A) Legitimate power is at the foundation of our social structure.
B) Social structures are inherently inefficient, and this realization creates the basis for legitimate power.
C) Legitimate power cannot function without obedience.
D) Legitimate power is often derived from manipulating other sources of power.
E) All of the answers are correct.

Accepted Answer

Social structures are not inherently inefficient. While legitimate power may arise from the need for efficiency and order within a social structure, it is not the foundation of such structures.

Question 5

Which of the following describe power?
A) Situational
B) Fluid
C) Comes from many sources
D) Informational
E) All of the answers are correct

Accepted Answer

Power can be situational, fluid, and come from many sources, such as authority, expertise, or relationships. It can also come from access to information. Therefore, all of the answers are correct.

Question 6

One way that lower power parties can deal with the big players in business deals and partnerships is by limiting the ways you can do business or who you can do business with and it is an example of one of the following dealings. Which one?
A) Never do an all-or-nothing deal.
B) Make yourself bigger.
C) Build momentum through doing deals in sequence.
D) Constrain yourself.
E) Do what you can to manage the process.

Accepted Answer

By constraining yourself and limiting the ways you can do business or who you can do business with, you can level the playing field and potentially negotiate more favorable terms with the larger player. This allows the lower power party to have more control over the deal and can increase their bargaining power.

Question 7

Which of these can be used to pursue the peripheral route to influence?
A) Reciprocity
B) Commitment
C) Social proof
D) Reward and punishment
E) All of the answers are correct

Accepted Answer

All of the answers can be used to pursue the peripheral route to influence. Reciprocity can be used to offer a concession or gift which can increase liking or trust. Commitment can be used to get a person to agree to a small request which can lead to compliance to a larger request later. Social proof can be used to show that others are doing or believing something, which can be a shortcut to acceptance. Reward and punishment can be used to provide incentives or consequences for certain behaviors, which can influence attitudes or beliefs.

Question 8

Information as a source of power is
A) the accumulation and presentation of data to change the other person's point of view or position on an issue.
B) an acknowledged accumulation of information, or mastery of a body of information, on a particular problem or issue.
C) the accumulation of money, raw material, manpower, time, or equipment which can be used to create incentives for other people to comply, or as threats and punishments if they do not comply.
D) power derived from being located in a particular position in an organizational or communication structure.
E) All of the answers are correct.

Accepted Answer

The accumulation and presentation of data to change another person's point of view or position on an issue is a way information can be used as a source of power.

Question 9

The intensity of language can be increased through the use of:
A) colourful metaphors
B) swear words
C) change in intonation
D) None of the answers are correct
E) All of the answers are correct (not including D)

Accepted Answer

All of the options can increase the intensity of language. Colourful metaphors can create vivid imagery and emotionally charged language, swear words can demonstrate anger or frustration, and changes in intonation can add emphasis and convey different emotions.

Question 10

People will treat others better when they like them than when they don't.

Accepted Answer

This statement is generally true as people tend to have more positive attitudes and behaviors towards those they like versus those they don't like. When we like someone, we are more likely to show kindness, empathy, and respect towards them. Conversely, when we dislike someone, we may display negative attitudes or behaviors like rudeness, criticism, or avoidance. However, it is important to note that there may be exceptions to this generalization, and people's behaviors are influenced by many factors beyond simple liking or dislike.

Question 11

The effectiveness of formal authority is derived from the willingness of followers to acknowledge the legitimacy of the organizational structure and the system of rules and regulations that empowers its leaders.

Accepted Answer

The effectiveness of formal authority relies on the acknowledgement of its legitimacy by the followers. Without this acknowledgement, the authority may not be effective.

Question 12

Resources are more useful as instruments of power to the extent they are highly valued be participants in the negotiation. Which of the following is not a resource of organizational context?
A) Money, in its various forms.
B) Supplies, in the form of materials, components, and parts.
C) Human capital in available labour supply, staff, and temporary help.
D) Critical services, in repairs, upkeep, and technical support.
E) Stress, in imposing deadlines, and increasing workloads.

Accepted Answer

Stress is not a resource in the organizational context, but rather a negative factor that can affect the performance and well-being of employees. The other options listed (money, supplies, human capital, critical services) are all resources that can be leveraged as instruments of power in negotiations.

Question 13

Which of the following do not have an effect on the recipient of a persuasive message?
A) Credibility
B) Aggressiveness
C) Attractiveness
D) Authority
E) All of the answers are correct

Accepted Answer

Aggressiveness can actually have a negative effect on the recipient, as it can come across as confrontational or hostile. The other options (credibility, attractiveness, and authority) can all have some level of impact on the persuasive power of the message.

Question 14

Striking a deal with an opponent who is much smaller than you is called "dancing with elephants".

Accepted Answer

The answer of Striking a deal with an opponent who...

Question 15

Which of the following major things can listeners do to resist the other's influence efforts?
A) Have good alternatives to a negotiated agreement.
B) Make a public commitment (or get the other party to make one).
C) Inoculate yourself against the other's persuasive message.
D) None of the answers are correct
E) All of the answers are correct (not including D)

Accepted Answer

All of the options listed are effective ways for listeners to resist the other's influence efforts. Having good alternatives to a negotiated agreement gives the listener more bargaining power and leverage in the negotiation. Making a public commitment, or getting the other party to make one, creates a sense of accountability and obligation to follow through on agreements made during the negotiation. Inoculating oneself against the other's persuasive message involves anticipating and preparing for the other party's arguments and any potential sources of bias or manipulation.

Question 16

All but one of the following is a major source of power. Which one is not?
A) Personal power.
B) Informational power.
C) Position-based power.
D) Relationship-based power.
E) Contextual power.

Accepted Answer

The answer of All but one of the following is...

Question 17

Expert power is
A) accorded to those who are seen as having achieved some level of command and mastery of a body of information.
B) derived from the ability to allocate, dispense, or withhold resources.
C) derived from occupying a particular job, office, or position in an organizational hierarchy.
D) derived from the ability to assemble and organize information to support the desired position, arguments, or outcomes.
E) All of the answers are correct.

Accepted Answer

Expert power is derived from one's knowledge or expertise in a particular area. It is accorded to those who are seen as having achieved some level of command and mastery of a body of information. Option B refers to reward power, Option C refers to legitimate power, and Option D refers to informational power. Option E is incorrect as not all options are correct.

Question 18

What is a likely outcome for a negotiator who isn't concerned with power?

Accepted Answer

The answer of What is a likely outcome for a...

Question 19

Language of a very high intensity is always more effective.

Accepted Answer

Language of a very high intensity can sometimes come across as aggressive or confrontational and may turn off the listener or reader. It's important to use language that is appropriate for the situation and audience.

Question 20

When agents, constituencies, and external audiences are present in a negotiation, they can become actively involved to formally or informally pressure others as part of the negotiation process.

Accepted Answer

When different parties are present in a negotiation, they may try to influence the negotiation process and outcome through formal or informal means, such as applying pressure or persuasion tactics. This can create a more complex and dynamic negotiation environment with multiple interests and agendas at play.

Quiz 7: Communication Process and Outcomes

Which of the following is not a major issue when constructing a message?

Legitimate power and its effectiveness of formal authority that are derived from the willingness of the followers to:

Culture -both organizational and national- often translates into deeply embedded structural inequalities in a society.

Which of the following statements about legitimate power is false?

Which of the following describe power?

One way that lower power parties can deal with the big players in business deals and partnerships is by limiting the ways you can do business or who you can do business with and it is an example of one of the following dealings. Which one?

Which of these can be used to pursue the peripheral route to influence?

Information as a source of power is

The intensity of language can be increased through the use of:

People will treat others better when they like them than when they don't.

The effectiveness of formal authority is derived from the willingness of followers to acknowledge the legitimacy of the organizational structure and the system of rules and regulations that empowers its leaders.

Resources are more useful as instruments of power to the extent they are highly valued be participants in the negotiation. Which of the following is not a resource of organizational context?

Which of the following do not have an effect on the recipient of a persuasive message?

Striking a deal with an opponent who is much smaller than you is called "dancing with elephants".

Which of the following major things can listeners do to resist the other's influence efforts?

All but one of the following is a major source of power. Which one is not?

Expert power is

What is a likely outcome for a negotiator who isn't concerned with power?

Language of a very high intensity is always more effective.

When agents, constituencies, and external audiences are present in a negotiation, they can become actively involved to formally or informally pressure others as part of the negotiation process.