Question 1

A company's organizations and processes for distributing and delivering products to the final customers is the
A)supplier's internal supply chain.
B)external supply chain.
C)upstream portion of the supply chain.
D)downstream portion of the supply chain.
E)onstream portion of the supply chain.

Accepted Answer

The downstream portion of the supply chain involves the distribution and delivery of products to the final customers, which is what the question is describing. The upstream portion of the supply chain deals with the suppliers and the internal supply chain refers to the company's internal processes and operations. Onstream is not a commonly used term in supply chain management terminology.

Question 2

Identify at least four benefits and four challenges of enterprise systems.

Accepted Answer

Benefits include: increasing operational efficiency; providing firmwide information to help decision making; standardized business processes; greater responsiveness to customer needs; greater accuracy in fulfilling product demand; reduction of inventory and inventory costs; reduction in order-to-delivery time; improving business processes; removing redundant processes and systems; lowering costs through centralized processing; and improved decision making.Challenges include: the expense of the software and related costs; the time required for implementation; deep-seated technological changes required,the deep-seated organizational changes required; overcoming organizational resistance; switching costs; data cleansing work required.

Question 3

A suite of integrated software modules for finance and accounting,human resources,manufacturing and production,and sales and marketing that allows data to be used by multiple functions and business processes best describes
A)process management software.
B)ERP systems.
C)groupware.
D)application software.
E)supply chain management systems.

Accepted Answer

The suite of integrated software modules described is commonly referred to as an Enterprise Resource Planning (ERP) system. ERP systems are designed to streamline business processes by allowing data to be shared across different functions and departments within an organization. This helps to reduce inefficiencies and improve overall productivity.

Question 4

A company's suppliers,supplier's suppliers,and the processes for managing relationships with them is the
A)supplier's internal supply chain.
B)external supply chain.
C)upstream portion of the supply chain.
D)downstream portion of the supply chain.
E)onstream portion of the supply chain.

Accepted Answer

The upstream portion of the supply chain includes all the activities related to the sourcing and procurement of materials, components, and services from suppliers, including the suppliers' suppliers. Therefore, it is the most appropriate choice for this question. Choice A (supplier's internal supply chain) refers to the internal process of the supplier to manage its own supply chain. Choice B (external supply chain) is a broad term that refers to the entire supply chain network that encompasses all the organizations (suppliers, manufacturers, distributors, retailers, etc.) involved in delivering a product or service to the customer. Choice D (downstream portion of the supply chain) refers to the activities related to the distribution, logistics, and delivery of the finished product to the customer. Choice E (onstream portion of the supply chain) is not a common term used in supply chain management.

Question 5

________ systems are based on a suite of software models used to support business activities across the firm.
A)Global
B)Organizational
C)Supply chain
D)Product differentiation
E)Enterprise

Accepted Answer

The term "enterprise" is often used to refer to systems that support business activities across an entire organization or firm, such as enterprise resource planning (ERP) systems. These systems often consist of a suite of software models that are integrated to allow for seamless communication and data sharing across different departments and functions.

Question 6

Components or parts of finished products are referred to as
A)upstream materials.
B)raw materials.
C)secondary products.
D)intermediate products.
E)mid-chain products.

Accepted Answer

Intermediate products are components or parts of finished products that are used in the production process, but are not the final end-product. They are further processed or assembled to produce the final product.

Question 7

An enterprise system helps reduce redundant business processes.

Accepted Answer

The answer of An enterprise system helps reduce redundant business...

Question 8

When tailoring a particular aspect of a system to the way a company does business,enterprise software can provide the company with
A)configuration tables.
B)Web services.
C)data dictionaries.
D)middleware.
E)customized plug-ins.

Accepted Answer

Enterprise software often includes configuration tables that allow companies to customize certain aspects of the software to fit their specific business practices. This can include setting up workflows, creating custom fields or reports, and adjusting security settings.

B) Web services and E) customized plug-ins are also options for tailoring software to a company's needs, but they are typically used for more advanced customization and integration with other systems.

C) Data dictionaries and D) middleware are not directly related to tailoring enterprise software to a company's needs. Data dictionaries provide a comprehensive list of data elements used in a system, while middleware is software that connects different applications and systems.

Question 9

Enterprise software is built around thousands of predefined business processes that reflect
A)the firm's organization.
B)industry goals.
C)best practices.
D)cutting edge workflow analyses.
E)the firm's culture.

Accepted Answer

Enterprise software is built around thousands of predefined business processes that reflect industry best practices. These processes have been developed based on the experiences of successful organizations in the industry and are designed to optimize business performance and efficiency. The software is not necessarily built to reflect the specific organization's culture or workflow analysis.

Question 10

Enterprise systems include analytical tools.

Accepted Answer

Enterprise systems often come with built-in analytical tools to help organizations make strategic decisions based on data analysis. These tools may include business intelligence dashboards, data visualization tools, and predictive modeling software.

Question 11

From your reading of the Chapter 's opening case,ACH Food Companies implemented new information systems in order to achieve which of the following business objectives?
A)customer and supplier intimacy
B)operational excellence
C)survival
D)improved decision making
E)new products and services

Accepted Answer

ACH Food Companies implemented new information systems to achieve operational excellence by streamlining their processes and improving efficiency.

Question 12

If manufacturers had perfect information,they could implement a
A)hyper-efficient strategy.
B)frictionless strategy.
C)streamlined strategy.
D)bullwhip strategy.
E)just-in-time strategy.

Accepted Answer

The answer of If manufacturers had perfect information,they could implement...

Question 13

Supply chain complexity and scale increases when firms
A)move to globalization.
B)manage the procurement,manufacturing,and distribution functions themselves.
C)outsource more labor.
D)modify their existing workflows to comply with supply-chain management systems.
E)develop products and services that coordinate with many firms and suppliers.

Accepted Answer

The answer of Supply chain complexity and scale increases when...

Question 14

You have been asked to implement enterprise software for a manufacturer of kitchen appliances.What is the first step you should take?
A)Rewrite the software to support the way the company's business processes work.
B)Select the business processes you wish to automate.
C)Map the company's business processes to the software's business processes.
D)Map the software's business processes to the company's business processes.
E)Select the functions of the system you wish to use.

Accepted Answer

The answer of You have been asked to implement enterprise...

Question 15

In order to achieve maximum benefit from an enterprise software package,a business
A)customizes the software to match all of its business processes.
B)uses only the processes in the software that match its own processes.
C)changes the way it works to match the software's business processes.
D)selects only the software that best matches its existing business processes.
E)retains legacy systems that best work with the software.

Accepted Answer

Aligning business processes with the software's processes ensures full utilization and maximizes the benefits of the enterprise software package.

Question 16

Identify and describe three major enterprise applications.

Accepted Answer

The answer of Identify and describe three major enterprise applications....

Question 17

Why is overstocking warehouses not an effective solution for a problem of low availability?
A)It does not speed product time to market.
B)It is an inefficient use of raw materials.
C)It increases sales costs.
D)It increases inventory costs.
E)It lowers fill rate.

Accepted Answer

Overstocking warehouses increases inventory costs without necessarily addressing the root cause of low availability. It may also lead to excess inventory that becomes obsolete or expires, further increasing costs. It is generally not an effective solution for low availability as it does not address the underlying issues causing the shortage.

Question 18

A network of organizations and business processes for procuring raw materials,transforming these materials into intermediate and finished products,and distributing the finished products to customers is called a
A)distribution channel.
B)supply chain.
C)value chain.
D)marketing channel.
E)information system.

Accepted Answer

A supply chain is a network of organizations and processes involved in the creation and delivery of a product or service to customers. It includes all the activities related to procurement, production, and distribution of goods or services. The supply chain starts with the raw materials and ends with the delivery of finished products to the end customers.

Question 19

You have been hired by Santori,Inc.,a small company that imports and distributes an Italian sparkling water.The company is interested in what benefits an enterprise system would bring.Would an enterprise system be appropriate for this company? What steps would you take in determining this?

Accepted Answer

The answer of You have been hired by Santori,Inc.,a small...

Question 20

Which of the following is not true about enterprise systems?
A)Enterprise systems help firms respond rapidly to customer requests for information or products.
B)Enterprise system data have standardized definitions and formats that are accepted by the entire organization.
C)Enterprise software is expressly built to allow companies to mimic their unique business practices.
D)Enterprise software includes analytical tools to evaluate overall organizational performance.
E)Enterprise systems provide firmwide information to help managers make better decisions.

Accepted Answer

This statement is not true. Enterprise software is designed to standardize and streamline business processes across the organization, rather than allowing for customization to individual business practices.

Quiz 9: Achieving Operational Excellence and Customer Intimacy: Enterprise Applications

A company's organizations and processes for distributing and delivering products to the final customers is the

Identify at least four benefits and four challenges of enterprise systems.

A suite of integrated software modules for finance and accounting,human resources,manufacturing and production,and sales and marketing that allows data to be used by multiple functions and business processes best describes

A company's suppliers,supplier's suppliers,and the processes for managing relationships with them is the

________ systems are based on a suite of software models used to support business activities across the firm.

Components or parts of finished products are referred to as

An enterprise system helps reduce redundant business processes.

When tailoring a particular aspect of a system to the way a company does business,enterprise software can provide the company with

Enterprise software is built around thousands of predefined business processes that reflect

Enterprise systems include analytical tools.

From your reading of the Chapter 's opening case,ACH Food Companies implemented new information systems in order to achieve which of the following business objectives?

If manufacturers had perfect information,they could implement a

Supply chain complexity and scale increases when firms

You have been asked to implement enterprise software for a manufacturer of kitchen appliances.What is the first step you should take?

In order to achieve maximum benefit from an enterprise software package,a business

Identify and describe three major enterprise applications.

Why is overstocking warehouses not an effective solution for a problem of low availability?

A network of organizations and business processes for procuring raw materials,transforming these materials into intermediate and finished products,and distributing the finished products to customers is called a

You have been hired by Santori,Inc.,a small company that imports and distributes an Italian sparkling water.The company is interested in what benefits an enterprise system would bring.Would an enterprise system be appropriate for this company? What steps would you take in determining this?

Which of the following is not true about enterprise systems?