Question 1

Operations management in service industries is about creating a good experience for the customer.

Accepted Answer

Operations management in service industries involves managing the process of delivering a service to customers. This includes designing processes and procedures that create a good experience for the customer.

Question 2

In recent years,operations management has become more focused on providing services,because that is where the growth and profit potential is greatest.

Accepted Answer

This statement is true. With the rise of the service economy, many businesses have shifted their focus towards providing services rather than manufacturing products. This has led to a greater emphasis on operations management in the service sector, as companies seek to maximize efficiency and profitability in delivering their services to customers.

Question 3

Justin Tyme is a manager at Elastic Plastic,Inc.His duties include production scheduling and keeping tabs on the company's inventory.These activities suggest that Justin is involved in promotions management.

Accepted Answer

Justin's duties indicate that he is involved in operations management, which includes overseeing production scheduling and managing inventory levels. Promotions management typically involves activities related to marketing and advertising to increase product visibility and sales.

Question 4

Operations management transforms resources into goods and services,such as a landscape company that utilizes equipment,labor,and materials to develop a landscape.Managing this operation may also involve maintenance services.

Accepted Answer

Operations management involves the transformation of resources into goods and services, as described in the example given.

Question 5

Operations management involves inventory management,quality control,and production scheduling.

Accepted Answer

Operations management includes a wide range of tasks, but inventory management, quality control, and production scheduling are three core functions that are typically included in this category. These tasks are essential for businesses that manufacture goods or provide services, as they help to ensure that products are available when customers need them, that they meet high quality standards, and that the production process runs smoothly and efficiently. Other key components of operations management might include process improvement, supply chain management, and customer service.

Question 6

The three basic requirements of production are: 1)creating a finished good 2)making sure you created it at the lowest cost possible,and 3)selling it.

Accepted Answer

The answer of The three basic requirements of production are:...

Question 7

Manufacturing firms focus exclusively on the production of goods and allow other firms to provide services.

Accepted Answer

Manufacturing firms can also provide services alongside their production of goods, such as maintenance and repair services.

Question 8

Education and training are less important to workers in the service sector than to workers who have jobs in the manufacturing sector.

Accepted Answer

This statement is false. Education and training are important for workers in all sectors, including services. With technology advancing rapidly and the service sector expanding, there is a growing demand for workers with knowledge and skills to meet these changes.

Question 9

Marci Costas is majoring in operations management at Brunau University.Unfortunately,the evolution of the U.S.from a manufacturing-oriented to a service-oriented economy means that Marci will probably find few job openings in her field of study.

Accepted Answer

This statement is not necessarily true as operations management is still a crucial aspect of many service-oriented companies such as banks, hospitals, and airlines. Additionally, there are still manufacturing companies in the U.S. that require the skills and knowledge of operations management professionals.

Question 10

In service industries such as hotels,quality management training is important to ensure that all employees are "certified" in their positions.

Accepted Answer

Quality management training is important in service industries such as hotels to ensure that all employees are trained and certified in their positions to provide consistent and high-quality service to customers.

Question 11

The quality standard for service industries such as luxury hotels is meeting the customers' requests.

Accepted Answer

The answer of The quality standard for service industries such...

Question 12

An important strategy in operations management is using technology to anticipate customer needs.In the hotel industry,this is known as guest-recognition services.

Accepted Answer

Guest-recognition services in the hotel industry use technology to anticipate customer needs, making it an important strategy in operations management.

Question 13

Manufacturing companies are concerned with production management,while service companies are concerned with operations management.

Accepted Answer

The answer of Manufacturing companies are concerned with production management,while...

Question 14

Service businesses know that in order to delight customers they must be able to anticipate their needs.

Accepted Answer

Service businesses recognize that satisfying customers is vital to their success. To do so, they must anticipate customer needs and provide flawless service.

Question 15

Jason recently graduated with a degree in operations management from a respected university.The knowledge he gained and skills he developed while obtaining this degree could make him an attractive employee for either a manufacturing firm or a service firm.

Accepted Answer

The degree in operations management can apply to both manufacturing and service firms, making Jason an attractive candidate for either industry.

Question 16

Only firms in the manufacturing sector can create true form utility.

Accepted Answer

This statement is false. Other sectors such as agricultural, construction, and service sectors can also create form utility by transforming raw materials and inputs into finished or intermediate goods.

Question 17

One important issue with respect to managing the operation of a business is to make certain that customers leave feeling as though they had a good experience with your service and with your company in general.

Accepted Answer

Customer satisfaction is crucial to the success of a business. Ensuring that customers have a positive experience with your service and company increases their loyalty and the likelihood that they will recommend your business to others, ultimately leading to increased revenue and growth.

Question 18

Operations management moves from knowing the needs of consumers to actually satisfying those needs.

Accepted Answer

Operations management involves the design, implementation, and control of business operations in order to meet customer demands and expectations. Thus, it is focused on not only understanding what customers need, but also on delivering products and services that actually meet those needs.

Question 19

When firms successfully produce products,they create form utility.

Accepted Answer

Form utility is the value or usefulness added to a product through the application of labor, resources, and technology in the production process. When firms successfully produce products, they create form utility.

Question 20

While going through the line at the local grocery store,the clerk asks you if you found everything you needed,as she continues to scan the goods you are planning to purchase.At the end of the scan,a coupon emerges that you can use on future purchases of a product you have just purchased.In reviewing the key concepts from Chapter 9,you would consider this action,the store's management of its labor.

Accepted Answer

This action would actually fall under the category of "store promotions and pricing strategies" rather than labor management.

Quiz 9: Production and Operations Management