Question 1

In comparing the types of skills used by managers at different levels within an organization,which of the following is true?

Accepted Answer

According to the text, first-line managers primarily use technical and human relations skills, while top managers devote more time to human relations and conceptual skills. This suggests that the types of skills used by managers do vary from one level of management to another. While technical skills may be more important for lower level managers, conceptual skills become increasingly important at higher levels of management. Therefore, option B is the best answer.

Question 2

Leadership,coaching,and morale building are all part of a manager's _________ skills.

Accepted Answer

Leadership, coaching, and morale building are all related to how a manager interacts with and motivates their team. These skills fall under the category of human relations, which involves understanding and managing people in the workplace. Technical skills relate to the specific tasks and duties of a job, theoretical skills refer to concepts and knowledge, and empirical skills involve the ability to analyze data and conduct research.

Question 3

Anita is employed as plant manager for Mojo Industries,Incorporated.Though she spends some time performing all management functions,she is particularly concerned with tactical planning and controlling.Anita's position would be classified as part of Mojo's:

Accepted Answer

Anita's job responsibilities suggest that she is a middle manager. Middle managers are responsible for tactical planning and controlling, and they are the link between top management and supervisory management. Therefore, option D is the best choice.

Question 4

____________ skills include the ability to perform tasks of a specific department or job,such as selling marketing)or bookkeeping accounting).

Accepted Answer

Technical skills refer to the specific abilities or knowledge required for a particular job or department, such as programming, graphic design, or financial analysis. These skills are often gained through education or on-the-job training and are essential for performing job-related tasks effectively.

Question 5

As CEO of Oracle,Larry Ellison performs strategic planning for the organization as well as putting structure in place to monitor company progress.These activities make use of Larry's:

Accepted Answer

Strategic planning and structuring require conceptual skills, which involve the ability to think abstractly and understand complex ideas and relationships. Technical skills involve knowledge of specific tools and techniques, concurrent skills involve the ability to manage multiple tasks at the same time, and human relations skills involve the ability to work well with others and understand their needs and motivations.

Question 6

After thirteen years as a laborer for Hendrix Construction,Jimmy was promoted to the position of foreman.He is directly responsible for assigning various jobs to his work crew and evaluating their performance on a daily basis.Jimmy is now a member of:

Accepted Answer

Jimmy's new position as foreman places him in a supervisory management role, as he is responsible for overseeing and directing the work of his crew. He is not in top management, which would involve making strategic decisions for the entire company, nor in middle management, which would involve coordinating between top management and supervisory management. Forward management is not a recognized management term.

Question 7

A chief operating officer COO)would be classified as part of a firm's:

Accepted Answer

The COO is a part of the top management of the firm, which includes the CEO, CFO, CIO, and other top executives who make major decisions for the organization. The COO is responsible for the day-to-day operations of the company and works closely with other top executives to develop and implement strategic plans.

Question 8

The downsizing that has occurred in recent years has __________ middle managers in many organizations.

Accepted Answer

Downsizing refers to a reduction in the workforce of an organization. In this process, the company eliminates some job positions, and this includes middle managers. Therefore, the downsizing has eliminated the jobs of some middle managers in many organizations.

Question 9

Vinnie wants to become a manager in his company,but he has always been a bit shy and has a hard time interacting with co-workers.In order for Vinnie to succeed as a manager,he will need to work on his:

Accepted Answer

Human relations skills refer to the ability to communicate, motivate and interact effectively with other people in the workplace. These skills are particularly important for a manager, who needs to build relationships, resolve conflicts and manage a team. Technical skills (A) refer to specific knowledge or expertise in a particular field, such as accounting, marketing or IT, while control skills (C) and integration skills (D) refer to different aspects of managerial control, planning and coordination. While important to some extent, these skills are not as essential for a manager's success as strong human relations skills.

Question 10

___________ involves recruiting,hiring,motivating,and retaining the best people available to accomplish the company's objectives.

Accepted Answer

The process of recruiting, hiring, motivating, and retaining employees falls under the category of Staffing. Directing involves guiding and supervising employees to achieve the desired goals. Planning involves setting goals and outlining the steps to achieve them. Leading involves providing direction and inspiration to employees to achieve their goals.

Question 11

By completing the courses needed to obtain a college major in accounting,marketing,or some other field,a student can go a long way toward acquiring the _________ skills managers need to rise through the ranks of their area of specialization.

Accepted Answer

Completing courses in a specific field, such as accounting or marketing, will provide a student with the technical skills necessary to succeed in that area of specialization. Autocratic skills refer to leadership style, human relations skills refer to interpersonal skills, and secondary skills are not relevant in this context.

Question 12

Ricardo works as a department head at Barnes Hospital.His job requires Ricardo to spend most of his time training and coaching employees to perform their jobs more effectively and teaching other managers to be better leaders.Ricardo's job requires him to make full use of his:

Accepted Answer

Ricardo's job primarily involves working with people, which is the focus of human relations skills. While technical skills might be useful in some aspects of his job, such as understanding the hospital's operations and procedures, it is not the main emphasis of his work. Conceptual skills might be helpful in developing new training strategies or planning for future needs, but again, it is not the central aspect of his job. Orientation skills, referring to the ability to adapt to new organizational cultures and environments, are not particularly relevant in this scenario. Therefore, the best choice is human relations skills.

Question 13

The further up the managerial ladder a person moves,the __________ his or her original job skills become.

Accepted Answer

As a person moves up the managerial ladder, their job responsibilities and duties change, and they become more of a leader and strategist than a doer. This means that their original job skills become less important and instead it becomes essential for them to develop skills such as decision-making, problem-solving, communication, and leadership.

Question 14

Rob intends to major in accounting because he is confident that an ability to read and interpret financial and accounting data is the way to get to the top in business.Rob seems to be concerned with developing his:

Accepted Answer

The answer of Rob intends to major in accounting because...

Question 15

Which of the following management positions is responsible for getting the right information to other managers to enable them to make better decisions?

Accepted Answer

The Chief Information Officer (CIO) is responsible for managing the information technology systems of the organization and ensuring that the right information is available to other managers to enable them to make better decisions. The other options, while important positions, are not primarily concerned with information management.

Question 16

Axel is in a new position,serving as a first-line manager.Axel's position will require him to spend a lot of time:

Accepted Answer

As a first-line manager, Axel will be responsible for overseeing the daily activities of workers and evaluating their performance to ensure goals are met. Developing strategic plans and creating a vision for the company would typically be the responsibility of higher-level managers, while providing information to stakeholders may be a shared responsibility among multiple levels of management.

Question 17

After working for eleven years as a production line worker,Hollis recently was made a foreman.In his new position,Hollis will rely on:

Accepted Answer

As a foreman, Hollis will need technical skills to understand the production process and human relations skills to effectively manage and motivate his team. While conceptual skills may also be helpful, they may not be as necessary in this particular role. Accounting and financial skills are not mentioned as being relevant to Hollis' new position.

Question 18

Which of the following persons is most likely to be involved in strategic planning?

Accepted Answer

Strategic planning is usually the responsibility of top-level management, like the CEO or other executives, who are responsible for setting the long-term direction of the organization. The other options, such as the electrical shop supervisor, budget analyst, or advertising manager, are more likely to be involved in operational or tactical planning rather than strategic planning.

Question 19

Gabriella is responsible for hiring,motivating,and retaining the best employees for her organization.Gabriella is in charge of:

Accepted Answer

Staffing involves all activities related to the acquisition, hiring, and retention of employees for an organization. Gabriella's responsibilities of hiring, motivating, and retaining employees fall under staffing.

Question 20

Although top managers most often possess these skills,they usually make less use of __________ skills than supervisory managers.

Accepted Answer

Top managers make less use of technical skills compared to supervisory managers, as their roles often focus more on strategic and conceptual tasks rather than the hands-on, technical aspects of the organization.

Quiz 7: Management and Leadership