Question 1

Why should all employees be reoriented to their organization?
A) to test how much they Bloom's Remember from their initial orientation
B) to remind them of policies and procedures introduced in the past
C) to ensure that existing employees know more than new hires
D) to inform them about ever-changing conditions within the organization

Accepted Answer

Employees should be reoriented to their organization to inform them about ever-changing conditions within the organization, including updates to policies, procedures, and changes in the organizational structure, to ensure they stay up-to-date and informed.

Question 2

What is the first objective of orientation?
A) to explain organizational goals and strategies
B) to evaluate new employees' skills
C) to give employees a positive start with the organization
D) to determine what training must be done

Accepted Answer

The first objective of orientation is to give employees a positive start with the organization by introducing them to the company culture, policies, and procedures. This helps new employees feel welcome and supported, which can lead to better job satisfaction and retention.

Question 3

Why must an organization's plans, policies, and procedures continually change?
A) to adapt to conditions that are always changing
B) to keep pace with new technology
C) to attract younger employees to organization
D) to confuse competitors about organization's focus

Accepted Answer

The best choice is A because organizations operate in dynamic environments that are always changing. To remain relevant and competitive, organizations must continually adapt their plans, policies, and procedures to meet these changing conditions. This could include changes in the market, advances in technology, or shifts in consumer preferences, among other factors. Continual change allows organizations to remain agile and responsive to the needs of their stakeholders. B, C, and D are incorrect choices because they do not provide a sufficient explanation for why an organization's plans, policies, and procedures must continually change.

Question 4

Organizations may refer to "human capital" as their competitive advantage. What is human capital?
A) the combination of human knowledge and organizational support
B) individual learning and organizational development
C) organizational learning potential leading to organizational knowledge
D) core sets of knowledge and expertise that give an organization an edge over its competition

Accepted Answer

Human capital refers to the core sets of knowledge and expertise possessed by individuals that give an organization an edge over its competition.

Question 5

Who is typically responsible for coordinating orientation activities and providing new employees with information about conditions of employment, pay, and benefits?
A) direct supervisor
B) line manager
C) HR department
D) senior employees

Accepted Answer

HR departments are typically responsible for coordinating orientation activities and providing new employees with information about conditions of employment, pay, and benefits. They have the expertise and resources to ensure that all new employees receive consistent and accurate information. While supervisors and managers may also play a role in orientation, the HR department is ultimately responsible for ensuring that all new employees have the information they need to succeed in their new role. Senior employees may be used as mentors or guides, but they are not typically responsible for coordinating orientation activities.

Question 6

Training emphasizes "what" and "how." What does orientation stress?
A) "where"
B) "who"
C) "why"
D) "when"

Accepted Answer

Orientation stresses the "why" aspect, providing employees with an understanding of the company's mission, values, goals, and culture. It helps them understand how their role contributes to the larger picture and why their work is important.

Question 7

What do many companies use to make orientation information more readily available to their employees?
A) intranets
B) line managers
C) the HR department
D) staff social activities

Accepted Answer

Intranets are a common tool used by companies to make orientation information easily accessible to their employees as they can be accessed from anywhere with an internet connection. Line managers, the HR department, and staff social activities may also play a role in orientation, but they are not as effective or efficient as an intranet.

Question 8

According to employers, what is one benefit of formal orientation processes?
A) better employees
B) higher wages
C) facilitation of learning
D) less interpersonal conflict

Accepted Answer

According to employers, one benefit of formal orientation processes is the facilitation of learning. Orientation processes provide new employees with the necessary information, training, and guidance to perform their jobs more efficiently and effectively, thus helping them learn and adapt to the organization's culture and procedures.

Question 9

What is another term for employee onboarding?
A) development
B) recruitment
C) orientation
D) training

Accepted Answer

Employee onboarding typically refers to the process of introducing new employees to the organization, familiarizing them with company culture, policies, and procedures, and providing them with the necessary tools and resources to perform their job. Orientation is the term typically used to describe this process. While development, recruitment, and training may be a part of the onboarding process, they are not synonymous with the term itself.

Question 10

What are the third and fourth steps in the instructional systems design approach to training?
A) program administration and evaluation
B) assessment and evaluation
C) development and implementation
D) design and transfer

Accepted Answer

Development and implementation are the third and fourth steps in the instructional systems design approach to training.

Question 11

What are the first and fourth steps in the instructional systems design approach to training?
A) program administration and evaluation
B) needs assessment and evaluation
C) needs assessment and delivery
D) program design and delivery

Accepted Answer

The answer of What are the first and fourth steps...

Question 12

Which of the following is an example of an interpersonal or soft skill?
A) writing and speaking clearly
B) managing time effectively
C) being honest and ethical
D) using technology efficiently

Accepted Answer

Being honest and ethical is an example of an interpersonal or soft skill because it involves one's ability to communicate and interact with others in an honest and ethical manner. This skill is important in building trust, maintaining relationships, and creating a positive work environment. The other options (writing and speaking clearly, managing time effectively, and using technology efficiently) are technical or hard skills.

Question 13

What are the phases of an instructional systems design approach to training?
A) organizational analysis, task analysis, person analysis, and performance analysis
B) needs assessment, program design, program development, training delivery, and evaluation of training
C) needs assessment, person assessment, program implementation, and evaluation
D) organization assessment, KSA assessment, person assessment, program delivery, and evaluation

Accepted Answer

The phases of an instructional systems design approach to training include needs assessment, program design, program development, training delivery, and evaluation of training. Option A includes some similar phases, but it is missing program design, program development, and evaluation of training. Option C is missing program design, program development, and training delivery. Option D uses different terminology and is not as widely recognized as the other options.

Question 14

Which aspects of workplace health and safety should usually be addressed during orientation?
A) rights and responsibilities
B) employee risks
C) supervisor duties
D) HR obligations

Accepted Answer

During orientation, it is important to address the rights and responsibilities of employees regarding workplace health and safety to ensure they understand their role in maintaining a safe work environment.

Question 15

Software developers must stay constantly up-to-date with a range of software in order to remain competitive. Which phase of the instructional systems design approach to training addresses this need?
A) needs assessment
B) training delivery
C) training design
D) motivation assessment

Accepted Answer

The needs assessment phase identifies the skills and knowledge gaps that need to be addressed, ensuring that training is relevant and up-to-date with current software trends.

Question 16

What are the second and third steps in the instructional systems design approach to training?
A) administration and evaluation
B) needs assessment and evaluation
C) training objectives and delivery
D) design and development

Accepted Answer

The second step in the instructional systems design approach to training is design, where the details of the training program are outlined based on the needs assessment. The third step is development, where the actual training materials are created based on the design.

Question 17

How must training and development programs be structured in order to contribute to the organization's overall goals?
A) streamline organizational development
B) support organizational goals and strategies
C) enhance organizational performance
D) improve organizational analysis

Accepted Answer

Training and development programs must be structured in a way that supports the overall goals and strategies of the organization. By aligning the programs with the organization's goals, the training can help enhance individual and team performance, which in turn contributes to the overall success of the organization. Streamlining organizational development and improving organizational analysis may be important, but they are not directly related to structuring training and development programs to contribute to organizational goals.

Question 18

Increased productivity, improved employee morale, identification with the company, and reduced anxiety are all benefits of which HR process?
A) formal orientation
B) good hiring practices
C) effective job design
D) strong organizational development

Accepted Answer

Formal orientation helps new employees understand their roles, the company culture, and expectations, leading to increased productivity, improved morale, identification with the company, and reduced anxiety.

Question 19

Organizations frequently refer to "intellectual capital" as their competitive advantage. What is intellectual capital?
A) the combination of human capital and organizational support
B) individual learning and organizational development
C) human capital and individual competencies
D) organizational learning potential leading to organizational knowledge

Accepted Answer

Intellectual capital is often defined as the combination of human capital (skills, knowledge, and experience of employees) and organizational support (structures, processes, and culture that enable the effective use of human capital).

Question 20

Which term refers to the embedding of organizational values, beliefs, and accepted behaviours?
A) brainwashing
B) training
C) orientation
D) socialization

Accepted Answer

Socialization refers to the process of embedding organizational values, beliefs, and accepted behaviors among employees, so that they can align with the organizational culture and work towards its success. This process involves various techniques such as training, mentoring, coaching, and orientation programs. Brainwashing is a negative term used to refer to the process of influencing someone's beliefs and values by using manipulative tactics. Training and orientation are part of the larger socialization process.

Quiz 6: Orienting, Training, and Developing Employees

Why should all employees be reoriented to their organization?

What is the first objective of orientation?

Why must an organization's plans, policies, and procedures continually change?

Organizations may refer to "human capital" as their competitive advantage. What is human capital?

Who is typically responsible for coordinating orientation activities and providing new employees with information about conditions of employment, pay, and benefits?

Training emphasizes "what" and "how." What does orientation stress?

What do many companies use to make orientation information more readily available to their employees?

According to employers, what is one benefit of formal orientation processes?

What is another term for employee onboarding?

What are the third and fourth steps in the instructional systems design approach to training?

What are the first and fourth steps in the instructional systems design approach to training?

Which of the following is an example of an interpersonal or soft skill?

What are the phases of an instructional systems design approach to training?

Which aspects of workplace health and safety should usually be addressed during orientation?

Software developers must stay constantly up-to-date with a range of software in order to remain competitive. Which phase of the instructional systems design approach to training addresses this need?

What are the second and third steps in the instructional systems design approach to training?

How must training and development programs be structured in order to contribute to the organization's overall goals?

Increased productivity, improved employee morale, identification with the company, and reduced anxiety are all benefits of which HR process?

Organizations frequently refer to "intellectual capital" as their competitive advantage. What is intellectual capital?

Which term refers to the embedding of organizational values, beliefs, and accepted behaviours?