Question 1

A store received an excessive number of customer complaints. To which phase of the instructional systems design approach to training is this information particularly important?
A) needs assessment
B) training design
C) training delivery
D) Evaluation

Accepted Answer

Excessive customer complaints signal a need for training, and this is determined during the needs assessment phase of the instructional systems design approach.

Question 2

A manufacturing company provides team training as part of a team project to design a new product. Which phase of the instructional systems design approach to training is being used in this situation?
A) needs assessment
B) training design
C) training delivery
D) evaluation

Accepted Answer

The team training as part of a project to design a new product is part of the training design phase, where the training objectives and content are defined and developed to meet the identified needs from the needs assessment phase.

Question 3

Which term refers to a needs assessment that reviews the activities of the work to determine the competencies needed?
A) job analysis
B) organizational analysis
C) task analysis
D) person analysis

Accepted Answer

Task analysis involves reviewing the specific activities of a job to determine the necessary skills and competencies required to perform those tasks effectively.

Question 4

Experienced staff often make the best educators. They make very effective teachers for fellow staff through demonstrations. Which phase of the instructional systems design approach to training includes staff demonstrations?
A) needs assessment
B) training delivery
C) training design
D) training motivation

Accepted Answer

The phase of training delivery includes the actual delivery or implementation of the training program, which involves staff demonstrations. Needs assessment involves identifying the gaps in knowledge or skills among employees, training design involves developing a customized training program, and training motivation involves encouraging employees to participate in and engage with the training program.

Question 5

A manager received an excessive number of customer complaints about the slow service of a few of their drive-thru counter crew. How might the manager gather a more complete picture of the potential training needs?
A) conduct organizational, task, and job analyses
B) complete a needs analysis by meeting with all the counter crew employees
C) design and evaluate a customer service training program
D) establish customer service training objectives

Accepted Answer

Conducting organizational, task, and job analyses will help the manager understand the broader context, specific tasks, and job requirements, which can identify gaps in skills or knowledge and inform targeted training needs.

Question 6

Which of the following is an example of a common core skill that many employers look for in potential employees?
A) being open to working with a diverse group of people
B) being able to effectively manage conflict
C) being willing to commit to continuous learning
D) being able to use computer hardware and software

Accepted Answer

The answer of Which of the following is an example...

Question 7

A manager discovered that the ongoing customer complaints he had been receiving were all concerning a few members of the drive-thru counter crew. What levels of training analysis would be most helpful to the manager?
A) organizational and task analyses
B) organizational and person analyses
C) task and person analyses
D) organizational and job analyses

Accepted Answer

Task analysis would help the manager identify the specific tasks and procedures the drive-thru counter crew is responsible for, and identify any areas where additional training may be needed. Person analysis would help the manager identify any individual performance or skills gaps that could be addressed through training. Organizational analysis and job analysis may also be useful, but would not directly address the specific issue of the customer complaints related to the drive-thru counter crew.

Question 8

"Employees trained in team methods will be able to demonstrate problem-solving skills within six months." What is this statement an example of?
A) set criteria
B) an objective
C) a pretest question
D) training delivery

Accepted Answer

The statement is an example of an objective, as it outlines a specific goal or achievement that employees should be able to demonstrate after undergoing training in team methods.

Question 9

Which term refers to a needs assessment that examines the environment and strategy of the company to see where training emphasis ought to occur?
A) organizational analysis
B) individual analysis
C) task analysis
D) job analysis

Accepted Answer

An organizational analysis examines factors such as the company's goals, resources, and culture to determine where training needs lie. Individual analysis looks at the performance of individual employees, task analysis examines specific job duties, and job analysis evaluates the requirements and responsibilities of a particular job.

Question 10

You've been asked to design a training program to meet specific training needs. What should be your first step?
A) creating a suitable training environment
B) determining the knowledge of the group
C) determining the instructional objectives
D) selecting the proper training method

Accepted Answer

The first step in designing a training program is to determine the instructional objectives. This involves identifying the specific skills, knowledge, and attitudes that need to be developed or improved among the target group. Once the objectives have been determined, the training environment, methods, and materials can be selected and developed to effectively meet those objectives. Without clear instructional objectives, the training program may not be focused or effective.

Question 11

A manufacturing company provides training on an "as needed" basis and ensures that it is linked to actual work experiences. Which phase of the instructional systems design approach to training is being used in this situation?
A) needs assessment
B) training design
C) training delivery
D) evaluation

Accepted Answer

The company is currently in the training design phase, as they are providing training that is linked to actual work experiences, indicating that they have already conducted a needs assessment and are now designing the training program. The delivery and evaluation phases will come after the training has been designed and implemented.

Question 12

An employee fell from a ladder and sprained his ankle. The manager is concerned and asks the question, "What knowledge, skills, and abilities do the employees need to prevent future ladder accidents?" Which phase of the instructional systems design approach to training is this question addressing?
A) needs assessment
B) training design
C) training delivery
D) evaluation

Accepted Answer

The question is addressing the needs assessment phase of the instructional systems design approach to training, which involves identifying the knowledge, skills, and abilities that employees need to perform their job tasks safely and effectively.

Question 13

Computer sales staff tend to be self-learners who prefer reading a manual and practicing on a computer. Which phase of the instructional systems design approach to training is being described?
A) needs assessment
B) training delivery
C) training design
D) training motivation

Accepted Answer

The answer of Computer sales staff tend to be self-learners...

Question 14

What are three related issues that training design should focus on?
A) principles of learning, trainee motivation, and implementation
B) characteristics of instructors, needs analysis, and outcomes
C) instructional goals, trainee characteristics, and learning principles
D) trainees' readiness, motivation, and delivery

Accepted Answer

Training design should focus on three related issues: instructional goals, trainee characteristics, and learning principles. Instructional goals should be clearly defined and aligned with organizational objectives. Trainee characteristics, including readiness and motivation, must be taken into account when designing training programs. Additionally, learning principles should guide the selection of training methods and materials. The other choices listed are either incorrect or only partially correct.

Question 15

Which term refers to an ongoing change in behaviour and thinking?
A) training
B) development
C) practice
D) learning

Accepted Answer

Learning refers to an ongoing change in behavior and thinking, as it encompasses the process of acquiring new understanding, knowledge, behaviors, skills, values, attitudes, and preferences.

Question 16

What is the term for determining whether or not task performance is acceptable and studying the characteristics of individuals and groups that will be placed in the training environment?
A) person analysis
B) group and individual analysis
C) individual analysis
D) demographic analysis

Accepted Answer

The answer of What is the term for determining whether...

Question 17

What strategy can managers use to ensure the training environment is conducive to learning?
A) Use positive and negative reinforcement.
B) Provide rewards and punishment.
C) Be flexible rather than adhere to structured objectives.
D) Have participants set personal goals.

Accepted Answer

Having participants set personal goals allows them to take ownership of their learning and increases motivation. This can create a more conducive learning environment as it allows participants to focus on their individual progress and achievements rather than external rewards or punishment. Positive and negative reinforcement, as well as rewards and punishment, can create a stressful and competitive learning environment which may hinder learning. Being flexible rather than adhering to structured objectives may also lead to a lack of direction and focus for the training.

Question 18

Organizational analysis, task analysis, and person analysis are part of what phase of the instructional systems design approach to training and development?
A) training and development
B) evaluation
C) goal analysis
D) needs assessment

Accepted Answer

Organizational analysis, task analysis, and person analysis are all part of the needs assessment phase of the instructional systems design approach to training and development. This phase involves identifying the gap between the current and desired performance levels of individuals or the organization, and determining the root causes of that gap.

Question 19

Kyle lets his staff them tell him what training they need and how best to do it. Which phase of the instructional systems design approach to training is this?
A) needs assessment
B) training delivery
C) training design
D) training motivation

Accepted Answer

This is the needs assessment phase, where the training needs of the staff are identified and analyzed.

Question 20

What two preconditions for learning affect the success of employees in training?
A) skill level and readiness
B) readiness and motivation
C) experience and skill level
D) motivation and experience

Accepted Answer

Readiness refers to an employee's preparedness for learning, including their ability to concentrate and focus on the training material. Motivation refers to an employee's desire to learn and apply the training material. Without both readiness and motivation, employees may struggle to engage with and retain the training material, decreasing the overall success of the training program. While experience and skill level may also affect training success, they are not necessarily preconditions for learning.

Quiz 6: Orienting, Training, and Developing Employees

A store received an excessive number of customer complaints. To which phase of the instructional systems design approach to training is this information particularly important?

A manufacturing company provides team training as part of a team project to design a new product. Which phase of the instructional systems design approach to training is being used in this situation?

Which term refers to a needs assessment that reviews the activities of the work to determine the competencies needed?

Experienced staff often make the best educators. They make very effective teachers for fellow staff through demonstrations. Which phase of the instructional systems design approach to training includes staff demonstrations?

A manager received an excessive number of customer complaints about the slow service of a few of their drive-thru counter crew. How might the manager gather a more complete picture of the potential training needs?

Which of the following is an example of a common core skill that many employers look for in potential employees?

A manager discovered that the ongoing customer complaints he had been receiving were all concerning a few members of the drive-thru counter crew. What levels of training analysis would be most helpful to the manager?

"Employees trained in team methods will be able to demonstrate problem-solving skills within six months." What is this statement an example of?

Which term refers to a needs assessment that examines the environment and strategy of the company to see where training emphasis ought to occur?

You've been asked to design a training program to meet specific training needs. What should be your first step?

A manufacturing company provides training on an "as needed" basis and ensures that it is linked to actual work experiences. Which phase of the instructional systems design approach to training is being used in this situation?

An employee fell from a ladder and sprained his ankle. The manager is concerned and asks the question, "What knowledge, skills, and abilities do the employees need to prevent future ladder accidents?" Which phase of the instructional systems design approach to training is this question addressing?

Computer sales staff tend to be self-learners who prefer reading a manual and practicing on a computer. Which phase of the instructional systems design approach to training is being described?

What are three related issues that training design should focus on?

Which term refers to an ongoing change in behaviour and thinking?

What is the term for determining whether or not task performance is acceptable and studying the characteristics of individuals and groups that will be placed in the training environment?

What strategy can managers use to ensure the training environment is conducive to learning?

Organizational analysis, task analysis, and person analysis are part of what phase of the instructional systems design approach to training and development?

Kyle lets his staff them tell him what training they need and how best to do it. Which phase of the instructional systems design approach to training is this?

What two preconditions for learning affect the success of employees in training?