Question 1

Frank influences his partner Alicia and seems to always get her to comply with his needs and wishes.However,it seems she always has to accommodate to his needs.What short-term conflict resolution form is Frank demonstrating?
A) separation
B) domination
C) compromise
D) competition
E) accommodation

Accepted Answer

Frank is demonstrating domination, as he influences Alicia to comply with his needs and wishes, often at the expense of her own, indicating an imbalance of power in conflict resolution.

Question 2

Most conflict occurs between people who do not know each other well.

Accepted Answer

Most conflict actually occurs between people who do know each other well, such as family members, friends, and coworkers, due to closer relationships and more opportunities for disagreements.

Question 3

Stephen tells his ex that she lies about where she goes on the weekends and texts other guys frequently,and is a bad girlfriend.He says,"I should have known you'd be a bad girlfriend,since your last three boyfriends broke up with you." Stephen is demonstrating
A) integrative agreement.
B) structural improvement.
C) separation.
D) kitchen sinking.
E) escalation.

Accepted Answer

Stephen is bringing up past problems (her previous boyfriends breaking up with her) in addition to current issues (lying and texting other guys frequently) which is a sign of kitchen sinking.

Question 4

Conflict often does not involve our personal perceptions.

Accepted Answer

Conflict can often arise from differing perceptions or interpretations of a situation, making it very much involve personal perceptions.

Question 5

The relationship between conflict and power suggests
A) if you have power,you are more likely to use competition.
B) if you have less power,you are more likely to use competition.
C) if you have power,you are more likely to accommodate.
D) if you have power,you are likely to escalate conflict.
E) if you have less power,you are likely to engage in kitchen sinking.

Accepted Answer

Individuals with power often use competition as a strategy to assert their dominance and achieve their goals, leveraging their power advantage.

Question 6

Which of the following suggestions would you NOT recommend to an individualist in trying to manage a conflict with a collectivist?
A) use a third-party mediator
B) help them save face
C) use indirect communication
D) avoid humiliation or embarrassment
E) avoid using a third-party mediator

Accepted Answer

Choosing to avoid using a third-party mediator would not be recommended for either an individualist or a collectivist, as it is a neutral and effective way to handle conflicts. The other options (A, B, C, D) would be helpful in managing a conflict with a collectivist, as they value group harmony, saving face, indirect communication, and avoiding humiliation or embarrassment.

Question 7

Which of the following suggestions would a collectivist be wise to use in attempting to resolve a conflict with an individualist?
A) remember that conflicts are separate from people
B) use direct language
C) focus on conflict,not personalities
D) be assertive
E) all of the options are correct

Accepted Answer

A collectivist would benefit from using all these strategies as they align with individualist values, such as separating conflicts from personal relationships, using direct communication, focusing on the issue rather than personal traits, and being assertive.

Question 8

Integrative agreements are
A) when two people develop a creative solution to solve their problem.
B) when one person gets his or her way.
C) when one party withdraws from the conflict encounter.
D) when people manage emotion and use collaboration to manage conflict.
E) when one person uses accommodation while the other gets his or her way.

Accepted Answer

Integrative agreements involve both parties working together to find a creative solution that satisfies both of their interests. It is a win-win solution rather than one person getting their way or someone withdrawing from the conflict. Integrative agreements also involve managing emotions and collaborating effectively. Therefore, option A is the best choice.

Question 9

Power does not reside within individuals;instead,it is granted by those with less power who accommodate those with more power.

Accepted Answer

Power is a relational concept and depends on the perception of those who grant power to others. Those with less power choose to accommodate those with more power, thus granting them power. Therefore, power resides within the relationship between individuals rather than within individuals themselves.

Question 10

Conflict,like beauty,is often in the eye of the beholder.

Accepted Answer

Conflict can be interpreted differently by different individuals or groups, depending on their perspectives, experiences, and interests. Each party may have their own version of events, motives, and goals, which can lead to misunderstandings, disagreements, or even open hostilities. Therefore, what one person may see as a reasonable compromise or a peaceful negotiation, another may perceive as an unacceptable surrender or an unjust imposition. Similarly, what one person may regard as a necessary intervention or a legitimate defense, another may view as an unwarranted aggression or a violation of rights. Thus, like beauty, which is subjective and cultural, conflict is also relative and contextual, and can vary depending on the beholder's point of view.

Question 11

Which of the following statements regarding the relationships between culture and conflict is true?
A) individualists and collectivists approach conflict differently
B) individualists prefer to use avoidance
C) collectivists prefer to use collaboration
D) individualists prefer to use a third-party mediator
E) collectivists are less concerned with nonverbal communication

Accepted Answer

Individualist and collectivists have different values and perspectives that affect their approaches to conflict. Individualists tend to prioritize their own interests and independence, while collectivists prioritize group harmony and cooperation. This difference in values can lead to different conflict resolution strategies.

Question 12

If the United States makes demands of Syria who,in turn,makes their own demands of the United States,and both parties agree to make concessions where neither party is getting exactly what they wanted,what conflict resolution is being used?
A) separation
B) domination
C) compromise
D) competition
E) accommodation

Accepted Answer

This conflict resolution is using compromise, as both parties are making concessions and not getting exactly what they wanted.

Question 13

After your boyfriend hangs up on you demanding that you delete his contact information,you block his ability to text and call you.You are both engaging in which conflict ending?
A) separation
B) domination
C) compromise
D) avoidance
E) integrative agreements

Accepted Answer

Both parties are choosing to end the interaction and relationship by cutting off communication, which is a form of separation.

Question 14

Research on culture and conflict has found all of the following EXCEPT
A) individualists seem to prefer collaboration more than collectivists.
B) collaboration is the preferred conflict-management style for all cultures.
C) collectivists seem to primarily use avoidance.
D) collectivists view direct conflict styles as a personal attack.
E) individualists prefer an assertive communication style using "I" messages.

Accepted Answer

The research on culture and conflict has not found that collaboration is the preferred conflict-management style for all cultures. Different cultures may have different preferred conflict-management styles, and there may be variations within cultures as well.

Question 15

Power seems only to be present in our relationships in the workplace.

Accepted Answer

Power is present in all types of relationships, not just in the workplace. It can be present in personal, social, and even family relationships.

Question 16

Which of the following is true about using a collaborative approach to managing conflict?
A) results in high satisfaction of relationships
B) experience shorter disputes
C) experience fewer disputes
D) experience better long-term outcomes
E) all of the options are correct

Accepted Answer

Using a collaborative approach to managing conflict results in high satisfaction of relationships, shorter disputes, fewer disputes, and better long-term outcomes. Therefore, all of the options are correct.

Question 17

For those in power,competition is often used to manage conflict.

Accepted Answer

The answer of For those in power,competition is often used...

Question 18

Pseudo-conflict occurs
A) when two people agree to disagree.
B) when two people misunderstand each another.
C) when a partner perceives a conflict where none really exists.
D) when partners understand each other but simply disagree.
E) none of the options are correct.

Accepted Answer

Pseudo-conflict occurs when a partner perceives a conflict where none really exists. This can happen due to miscommunication or misunderstanding, but the key factor is that there is not actually a substantive disagreement between the parties involved. The other options do not fully capture the essence of pseudo-conflict.

Question 19

Conflict only happens in troubled relationships and should be avoided.

Accepted Answer

Conflict is a natural and inevitable part of any relationship, whether it is troubled or not. It is important to learn how to manage conflict in a healthy way in order to strengthen relationships and resolve issues. Avoiding conflict can actually make problems worse in the long run.

Question 20

Conflict in personal relationships tends to be of an objective nature.

Accepted Answer

Conflict in personal relationships tends to be subjective in nature as it usually involves differences in values, beliefs, and perspectives between individuals. These differences can often be difficult to resolve and can lead to misunderstandings, arguments, and even the breakdown of the relationship.

Quiz 8: Managing Conflict

Frank influences his partner Alicia and seems to always get her to comply with his needs and wishes.However,it seems she always has to accommodate to his needs.What short-term conflict resolution form is Frank demonstrating?

Most conflict occurs between people who do not know each other well.

Stephen tells his ex that she lies about where she goes on the weekends and texts other guys frequently,and is a bad girlfriend.He says,"I should have known you'd be a bad girlfriend,since your last three boyfriends broke up with you." Stephen is demonstrating

Conflict often does not involve our personal perceptions.

The relationship between conflict and power suggests

Which of the following suggestions would you NOT recommend to an individualist in trying to manage a conflict with a collectivist?

Which of the following suggestions would a collectivist be wise to use in attempting to resolve a conflict with an individualist?

Integrative agreements are

Power does not reside within individuals;instead,it is granted by those with less power who accommodate those with more power.

Conflict,like beauty,is often in the eye of the beholder.

Which of the following statements regarding the relationships between culture and conflict is true?

If the United States makes demands of Syria who,in turn,makes their own demands of the United States,and both parties agree to make concessions where neither party is getting exactly what they wanted,what conflict resolution is being used?

After your boyfriend hangs up on you demanding that you delete his contact information,you block his ability to text and call you.You are both engaging in which conflict ending?

Research on culture and conflict has found all of the following EXCEPT

Power seems only to be present in our relationships in the workplace.

Which of the following is true about using a collaborative approach to managing conflict?

For those in power,competition is often used to manage conflict.

Pseudo-conflict occurs

Conflict only happens in troubled relationships and should be avoided.

Conflict in personal relationships tends to be of an objective nature.