Question 1

E-learning encompasses two techniques: computer-assisted instruction, and computer-based program design.

Accepted Answer

E-learning encompasses a wide range of techniques beyond just computer-assisted instruction and computer-based program design, including online courses, virtual classrooms, and digital collaboration tools.

Question 2

The success of any training effort depends more upon the content of the program than on the teaching skills and personal characteristics of those conducting the training.

Accepted Answer

The success of a training effort depends not only on the content of the program but also significantly on the teaching skills and personal characteristics of the trainers. Effective trainers can engage participants, adapt to their needs, and create an environment conducive to learning, which can greatly enhance the effectiveness of the training.

Question 3

Encouragement is most effective when it is given after a long period of time after a trainee successfully accomplishes a certain task so that the employee knows that management has not forgotten his/her contributions.

Accepted Answer

Encouragement is most effective when it is given immediately or soon after a task is accomplished, as it reinforces positive behavior and acknowledges the effort in a timely manner, making it more meaningful and impactful.

Question 4

Effective trainers are often enthusiastic, humorous, have interest in the training itself, and demonstrate knowledge of the subject.

Accepted Answer

Effective trainers are often enthusiastic to engage their audience, use humor to create a light and comfortable environment, have a genuine interest in the training material they are presenting, and display knowledge about the subject matter. These characteristics help to capture and maintain the attention of participants, and improve the learning experience overall.

Question 5

Lako Systems has recently implemented a training program to prepare employees for skilled-trade positions at the company. The trainees receive on and off the job instructions and are paid somewhat reduced wages that increase over time as their skills increase. This program is known as apprenticeship training.

Accepted Answer

The description matches the definition of apprenticeship training where trainees receive both theoretical and practical training while working and are gradually paid higher wages as they develop their skills.

Question 6

Lako Systems has implemented an idea from behavior modification in which they reward employees who are "caught" doing something well during training. This is known as a spot rewards program.

Accepted Answer

The statement correctly describes the implementation of a spot rewards program at Lako Systems.

Question 7

Providing individual assistance is an important aspect for successful trainers.

Accepted Answer

Providing individual assistance helps trainers to address specific needs and concerns of each trainee, which leads to better learning outcomes and overall success.

Question 8

Role-playing consists of playing the parts of others, often a supervisor and a subordinate who are facing a particular problem.

Accepted Answer

Role-playing involves assuming the roles of others, often with different perspectives, in order to explore and understand a situation more deeply. In a work context, this could involve taking on the roles of a supervisor and a subordinate to better understand how they might approach and resolve a problem together.

Question 9

If one were using the on-the-job training method of training, the first step would be to present the operations and knowledge to the learner.

Accepted Answer

The first step in on-the-job training typically involves preparing the learner, which includes explaining the purpose of the training, setting clear objectives, and ensuring they have the foundational knowledge and tools needed to begin learning the specific operations and knowledge.

Question 10

Behavior modeling is based on the principle that behavior which is rewarded will be exhibited more frequently in the future, whereas behavior which is unrewarded will decrease in frequency.

Accepted Answer

The answer of Behavior modeling is based on the principle...

Question 11

Two criteria to evaluate training programs are costs and training materials.

Accepted Answer

While costs and training materials are important factors to consider when evaluating training programs, they are not the only criteria. Other factors to consider may include the effectiveness of the training, participant engagement and feedback, and the ability to apply the training to real-world situations.

Question 12

At Lako Systems, trainers observe trainees once they return to their positions. They do this to assess the transfer of training.

Accepted Answer

Trainers observe trainees once they return to their positions to assess the transfer of training.

Question 13

Senior management at Lako Systems is evaluating its training program. In order to consider the program successful, they feel that employees who have gone through the program must demonstrate a level of skill above that of those who have not completed the program. This reflects an emphasis on the criterion of learning.

Accepted Answer

The statement suggests that the focus is on comparing the skill level of employees who completed the training versus those who have not, which is a characteristic of the learning criterion. Therefore, the statement is true.

Question 14

The principle of distributed learning states that spacing out the training will result in faster learning and longer retention.

Accepted Answer

The principle of distributed learning, also known as spaced repetition, has been widely studied and shown to improve learning and retention compared to massed learning where one undergoes the same amount of training in a shorter period of time. This is because the brain benefits from being exposed to new information at intervals, allowing for stronger encoding, consolidation, and retrieval of memories.

Question 15

E-learning tends to be efficient and cost effective because it allows a firm to bring the training to employees.

Accepted Answer

E-learning allows employees to access training materials from wherever they are, saving the costs of travel and accommodations for in-person training sessions. This also allows employees to learn at their own pace, which may lead to more efficient and effective learning outcomes.

Question 16

The training manager at Lako Systems is measuring trainees' progress in the current program and plotting it on a learning curve. After steady progress, several trainees have reached a point where their progress has leveled off, showing a relatively flat line on the curve. These employees have reached a plateau. While the manager should keep an eye on it, chances are that these learners will experience a spontaneous recovery and learning will increase.

Accepted Answer

This is consistent with the concept of the learning plateau, where learners initially make rapid progress before reaching a period of slower progress or a plateau. However, with continued practice and reinforcement, learners may experience spontaneous recovery and resume making progress. Therefore, the manager should continue to monitor these learners, but a plateau doesn't necessarily indicate a permanent halt in learning.

Question 17

Although on-the-job training is the most common means of facilitating learning at the workplace, it is sometimes poorly implemented.

Accepted Answer

While on-the-job training is common, it can be poorly implemented, leading to ineffective learning.

Question 18

Reaction measures to evaluate training typically focus on the entertainment value of the training program.

Accepted Answer

Reaction measures are used to evaluate the participants' reactions to the training program, such as their satisfaction with the content and the instructor. However, they do not only focus on the entertainment value of the program. Other factors such as usefulness, relevance, and engagement are also considered.

Question 19

Because management is focused on the ROI of its training programs, it has a program in which managers and trainers feature identical elements and focus on general principles. These elements maximize the criterion of ROI.

Accepted Answer

Management focusing on the ROI of its training programs does not necessarily mean that managers and trainers feature identical elements and focus on general principles. Tailoring training to specific needs, roles, and contexts can often be more effective in maximizing ROI than a one-size-fits-all approach.

Question 20

Participants in a training program at Lako Systems are examining the many variables at play in a situation. They are analyzing and synthesizing facts to better understand how decisions were made and thereby improve their own decision-making skills. These trainees are case-study participants.

Accepted Answer

The description of the participants analyzing and synthesizing facts to improve their decision-making skills aligns with the definition of case-study participants.

Quiz 7: Training and Development