Question 1

In general,strikes are examples of win/lose situations.

Accepted Answer

Strikes are often used as a negotiation tactic where both parties, workers and employers, can eventually reach a compromise or agreement, making it a potential win/win situation.

Question 2

Professionals advocate going directly to the person with whom you disagree and calmly discussing the issues because people are always comfortable with honesty.

Accepted Answer

While honesty is valued, not everyone is comfortable with direct confrontation or discussion, especially in sensitive or emotionally charged situations. It's important to approach disagreements with empathy and understanding of the other person's comfort level.

Question 3

Tom is trying to problem solve with some other Little League coaches.He's trying to see the situation as they do and understand their position.Tom is in the perceptions clarification stage of conflict resolution.

Accepted Answer

Tom is in the perceptions clarification stage of conflict resolution, which involves understanding the other party's perspective and position.

Question 4

An excellent way to build one's assertiveness skills is to focus on the problem rather than the other person's personality traits.

Accepted Answer

Focusing on the problem rather than personalizing it can help to avoid conflict and promote effective communication. This approach allows individuals to express their needs and concerns without attacking the other person, and can lead to a more positive and productive outcome.

Question 5

Because many companies have organized workers into teams,the team leader must assume primary responsibility for effectively negotiating a resolution to conflicts.

Accepted Answer

While team leaders play a crucial role in guiding the team and often in conflict resolution, the responsibility for effectively negotiating resolutions to conflicts does not rest solely on them. It is a shared responsibility among all team members to communicate, collaborate, and contribute to resolving conflicts.

Question 6

Using a moderately aggressive,moderately cooperative style may be appropriate when negotiating or resolving a complex conflict that does not involve unethical behaviors.

Accepted Answer

A moderately aggressive, moderately cooperative style can help balance assertiveness and collaboration when dealing with complex conflicts that do not involve unethical behaviors. It allows for a firm stance in advocating for one's interests, while also being open to finding mutually beneficial solutions.

Question 7

Using phrases such as "Would you mind if I..." are effective and assertive ways to resolve conflict.

Accepted Answer

Using phrases like "Would you mind if I..." is more indicative of a polite or indirect approach rather than an assertive one. Assertiveness involves directly expressing one's needs or opinions in a respectful manner.

Question 8

The more crucial the conversation the more likely people are to handle it well.

Accepted Answer

The more crucial a conversation is, the more likely people may feel anxious, uncertain, or emotional, which can affect how well they handle it. However, with proper preparation and communication skills, people can learn to handle crucial conversations effectively.

Question 9

Conflicts of all kinds are destructive and should not be allowed to persist in a work environment.

Accepted Answer

While conflicts can be challenging, they are not always destructive. Properly managed conflicts can lead to creative solutions, innovation, and improved relationships by addressing underlying issues.

Question 10

A lose/lose conflict management strategy requires both sides to lose something and can be applied when there is little time to negotiate or little chance of making progress otherwise.

Accepted Answer

A lose/lose strategy is intentionally chosen when the other options are even worse or not feasible. It does not mean that it is the ideal strategy or that it should be used in every conflict situation.

Question 11

In general,the fewer alternatives you present,the better a negotiating position you'll be in.

Accepted Answer

Presenting more alternatives in a negotiation can actually strengthen your position by demonstrating flexibility and willingness to find a mutually beneficial solution, which can lead to more favorable outcomes.

Question 12

Compromising is a key component of the problem-solving behavioral style.

Accepted Answer

The answer of Compromising is a key component of the...

Question 13

Mediation indicates that both sides of the conflict have voluntarily agreed to allow a third party to suggest solutions but that neither side is bound by the decision.

Accepted Answer

Mediation is a non-binding process where a neutral third party helps the disputing parties reach a mutually acceptable agreement, but neither side is required to accept the solution proposed by the mediator.

Question 14

Conflict is necessary for effective problem solving and for effective interpersonal relationships.

Accepted Answer

Conflict can bring different perspectives and ideas to the surface and can lead to a more innovative and effective solution. Additionally, conflict can help individuals understand each other's needs and interests better, leading to improved communication and stronger relationships. However, it is important to manage conflict in a constructive way to avoid negative outcomes.

Question 15

Too much agreement in an organization can be as harmful.

Accepted Answer

Too much agreement can lead to groupthink, where critical thinking and differing viewpoints are suppressed, which can lead to flawed decisions being made. It is important to encourage diverse perspectives and encourage constructive dissent in order to make well-informed decisions.

Question 16

Rashida feels upset that,while her project teammates readily offer ideas and requests,the majority of the work that must be completed becomes her responsibility.The conflict that is likely to result stems from a value and culture clash.

Accepted Answer

The answer of Rashida feels upset that,while her project teammates...

Question 17

After a solution is made and agreed upon,conflict is resolved without danger of resurfacing.

Accepted Answer

While a solution may temporarily resolve the conflict, it is always possible for the conflict to resurface in the future. Therefore, there is always a danger of conflict resurfacing.

Question 18

The win/lose strategy means that you give in and let your opponent win in a conflict-even though this means that you lose-in order to keep the peace or in matters relatively unimportant to you.

Accepted Answer

The win/lose strategy in conflict resolution actually refers to an approach where one party seeks to win the conflict at the expense of the other, prioritizing their own interests, goals, or needs over those of their opponent. It does not involve giving in to keep the peace.

Question 19

When you have a crucial conversation,it is prudent to be reserved and listen to the other person.That is more important than using "I" statements.

Accepted Answer

In crucial conversations, using "I" statements is important because it helps express your own feelings and perspectives without blaming or attacking the other person, fostering a more open and constructive dialogue.

Question 20

The accommodating style of conflict management seeks to uncover the underlying issues that are the root of the problem and fix them.

Accepted Answer

The accommodating style of conflict management prioritizes the other party's needs or desires over one's own, rather than seeking to uncover and fix the root issues of the problem.

Quiz 13: Resolving Conflict and Dealing With Difficult People