Question 1

To create their Deluxe Beef Sandwiches,Robbie's Roast Beef finely slices prime roast beef,stacks it on a sesame bun,adds special seasonings,cheese,onions,and mushrooms.The value added by Robbie's when it combines these ingredients to make a sandwich is known as:

Accepted Answer

The value added by Robbie's is known as form utility, which is the utility created by combining and assembling different components to create a finished product that is more useful and valuable to consumers. In this case, Robbie's creates a delicious sandwich by combining roast beef, cheese, onions, mushrooms, and seasonings, which makes the sandwich more appealing and valuable to customers compared to just the individual ingredients on their own. Marginal utility refers to the additional satisfaction or usefulness gained from consuming one more unit of a product, and consumer surplus refers to the difference between the price that a consumer is willing to pay for a product and the actual price they pay. The analytic function is not related to the concept of value added in this context.

Question 2

Unlike an assembly line where workers perform only a few tasks,in a ________layout, teams of workers combine to perform a variety of tasks needed to produce more complex units of a final product.

Accepted Answer

In a modular layout, teams of workers are organized to handle a variety of tasks, allowing them to produce complex units of a final product, unlike the repetitive tasks in an assembly line.

Question 3

utility is the value added by the creation of finished goods and services using raw materials,components,and other inputs.

Accepted Answer

Form utility refers to the value added by transforming raw materials into finished goods and services.

Question 4

The main objective of lean manufacturing is to:

Accepted Answer

The main objective of lean manufacturing is to produce goods using less of all types of resources compared to mass production techniques. This is achieved by reducing waste, improving efficiency, and utilizing resources effectively. Lean manufacturing focuses on continuous improvement and eliminating non-value adding activities in the production process. It aims to achieve maximum productivity with minimal waste and resources.

Question 5

Cooltreet,Inc.combines sugar,cream,eggs,and flavourings,then churns and cools the resulting mixture to a very low temperature until it freezes,creating ice cream.The method Cooltreet is using is an example of:

Accepted Answer

Cooltreet, Inc.'s process of combining ingredients and churning them to create ice cream is an example of process manufacturing, which involves transforming raw materials and components into finished goods through a series of steps or processes.

Question 6

MRP stands for:

Accepted Answer

MRP stands for materials requirement planning, which is a system used to manage inventory and materials needed for manufacturing or production processes. Choices A, B, and D do not accurately reflect the meaning of MRP.

Question 7

A production process characterized by a short production run and frequent adjustments to machines so that different products can be produced is known as a(n):

Accepted Answer

Intermittent process is characterized by frequent adjustments to machines for producing different products. It is suitable for industries that produce custom-made or unique products in small batches. Therefore, it is the best choice for the given production process. Just-in-time, analytic process, and lean manufacturing system are all different types of production processes, but they are not characterized by a short production run and frequent machine adjustments.

Question 8

The sequence of firms that perform activities required to create and deliver a good or service to consumers or industrial users is known as what?

Accepted Answer

The sequence of firms that perform activities required to create and deliver a good or service to consumers or industrial users is known as the supply chain. Supply chain management is the coordination and management of all these activities to ensure they run efficiently and effectively. Logistics is a component of supply chain management that focuses specifically on the physical movement and storage of goods. Form utility is the concept of how a product or service is designed, packaged, and presented to create value for consumers.

Question 9

In a(n)________layout,similar equipment and functions are grouped together,but the order in which a product visits each function depends on how the item is designed.

Accepted Answer

This describes a process layout, where equipment and functions are grouped together by type but the order in which a product visits each function depends on the specific design of the product. In contrast, an assembly line has a fixed sequence of operations and each product follows the same path, while a fixed-position layout involves moving equipment and workers to a stationary product, and a just-in-time layout focuses on minimizing inventory and maximizing efficiency in the production process.

Question 10

is the process of selecting a geographic location for a company's operations.

Accepted Answer

Facility location is the process of selecting a geographic location for a company's operations. Geographic appraisal is not a commonly used term for this process. Economic geography is a broader field that studies the relationship between economic activity and geography. Localistic analysis is not a commonly used term for this process.

Question 11

When working on a major project,such as a bridge or airplane,companies use a(n) _________ layout.

Accepted Answer

When working on major projects, such as building a bridge or an airplane, the fixed-position layout is the best option. In a fixed-position layout, the product remains stationary, and resources and workers move to the location to work on it. This is the most efficient layout when dealing with large and complex products that cannot be moved easily.

Question 12

The________ is/are presented annually to private,public and not-for-profit organizations that have displayed outstanding performance in the areas of quality and a healthy workplace.

Accepted Answer

The Canada Awards for Excellence are presented annually to organizations that have demonstrated outstanding performance in the areas of quality and a healthy workplace, among other criteria. Options A, C, and D are not related to workplace performance or quality.

Question 13

Operations management refers to activities managers perform to help their firms convert resources into:

Accepted Answer

Operations management involves managing the production of both goods and services, ensuring that resources are efficiently and effectively utilized to transform inputs into outputs.

Question 14

SitRite Furniture Company uses labour and machinery to transform wood,plastic,metal and cloth into comfortable chairs,sofas,and love seats.This process creates:

Accepted Answer

The process of transforming wood, plastic, metal, and cloth into comfortable chairs, sofas, and love seats creates form utility, as the raw materials are being transformed into finished products that have a form and function.

Question 15

A basic characteristic of flexible manufacturing is that it:

Accepted Answer

Flexible manufacturing uses machines that are designed to perform multiple tasks so that they can be used to produce a variety of products. This allows for flexibility in production without sacrificing efficiency.

Question 16

A firm that has been certified as meeting both ISO 9000 and ISO 14000 standards has demonstrated:

Accepted Answer

Certification of both ISO 9000 and ISO 14000 standards indicates that the firm has implemented a quality management system and an environmental management system that meets international standards. This showcases the firm's commitment to world-class management of both quality and environmental standards.

Question 17

Which of the following events would be the strongest evidence that a firm's efforts to improve quality control were achieving their desired result?

Accepted Answer

Customer satisfaction is directly related to the quality of the product or service. Therefore, a significant increase in customer satisfaction would be strong evidence that the firm's efforts to improve quality control are achieving their desired result. A decrease in defective parts (Option B) is also a good indicator, but it may not necessarily translate to an increase in customer satisfaction. The other options (A and D) can be influenced by factors other than quality control, such as changes in raw material prices or improvements in production efficiency.

Question 18

Which of the following statements best describes the distinction between production management and operations management? Production management involves the activities managers perform to:

Accepted Answer

Production management is a narrower term that only involves the activities involved in producing goods, while operations management is a broader term that involves the activities involved in producing both goods and services. Therefore, option D is the correct answer.

Question 19

In an evaluation of an area as a possible site for a facility location,quality-of-life considerations:

Accepted Answer

Quality-of-life considerations are important in evaluating an area as a possible site for a facility location. Factors such as crime rates and quality of schools are important because they can affect the well-being of employees and their families, which can in turn impact the long-term success of the facility.

Question 20

is a computer-based production and operations system that links multiple firms into one integrated production unit.

Accepted Answer

The system described is an enterprise resource planning (ERP) system, which integrates all aspects of a business, including production and operations, into one centralized software system. While the other options also relate to production and operations planning, they do not involve the integration of multiple firms into one unit.

Quiz 10: Producing World-Class Goods and Services