Question 1

Employees often experience considerable stress when they do not know what the next step in their professional lives might be or when they might take it.Which one of the following could be the best solution to this problem?

Accepted Answer

Designing and operating career counseling programs can directly address the issue of employees' stress related to their career progression by providing guidance, support, and clarity about their professional paths and future steps.

Question 2

Managers attempting to settle a workplace conflict who feel a solution completely acceptable to everyone would be difficult to reach and therefore focusing on a solution that gives employees involved in the conflict a part of what they wanted is using a/an ________ technique for handling the conflict.

Accepted Answer

The compromising technique in conflict resolution involves finding a middle ground where each party involved in the conflict gets some of what they want, but not everything. This approach is used when a completely acceptable solution is hard to achieve, making it the correct choice for the scenario described.

Question 3

________ is defined as the struggle that results from opposing needs or feelings between two or more people.

Accepted Answer

Conflict is the term used to describe the struggle that arises from opposing needs, desires, or feelings between two or more parties.

Question 4

Discuss factors managers need to consider when determining what should be changed.

Accepted Answer

The answer of Discuss factors managers need to consider when...

Question 5

What type of demand is a stressor that causes people to feel stress?

Accepted Answer

Environmental demand is a type of stressor that causes people to feel stress because it refers to the pressures or demands placed on individuals by their surroundings, which can lead to feelings of stress when those demands exceed their ability to cope.

Question 6

Which one of the following is an observable symptom of undesirably high stress levels?

Accepted Answer

Increased aggression can be an observable symptom of undesirably high stress levels, as stress can lead to emotional and behavioral changes, including heightened irritability and aggression.

Question 7

From a worker-performance standpoint,stress is most favorable when ________.

Accepted Answer

Stress levels that are neither too high nor too low are most favorable for worker performance. Moderate levels of stress can motivate individuals to perform better and be more productive, whereas extremely high or low levels of stress can negatively impact performance.

Question 8

A manager wants to implement some changes in the working hours of employees.Two groups of workers oppose this decision and have contrasting opinions.The manager feels arriving at a solution that will be acceptable to both parties is impossible.Which one of the following strategies is best suited to handle this conflict?

Accepted Answer

Compromising is the best strategy in this scenario because it involves finding a middle ground that both parties can agree on, which is essential when dealing with contrasting opinions and aiming for a solution that satisfies everyone involved.

Question 9

The highest level of worker performance and productivity is associated with the lowest level of worker stress.

Accepted Answer

Moderate levels of stress can actually enhance performance and productivity by motivating individuals to perform at their best. Too low or too high levels of stress can lead to decreased performance and productivity.

Question 10

How do most people react to change and why? What can managers do about this reaction?

Accepted Answer

The answer of How do most people react to change...

Question 11

Which one of the following is a key characteristic of the compromising strategy used to resolve conflicts?

Accepted Answer

The compromising strategy in conflict resolution involves finding a solution that is acceptable to all parties involved. This approach seeks a middle ground where each party gives up something to reach a mutually acceptable agreement.

Question 12

Contrary to popular belief,standardized jobs and procedures actually reduce stress as compared to jobs that are classified as "interesting" by allowing more room for employee creativity.

Accepted Answer

Standardized jobs and procedures can increase predictability and reduce uncertainty, which might lower stress for some individuals. However, the statement that they allow more room for employee creativity is incorrect. In fact, standardized jobs often limit creativity because they require adherence to specific guidelines and procedures, leaving less room for individual innovation compared to jobs classified as "interesting" that typically offer more flexibility and opportunities for creative input.

Question 13

Which one of the following strategies is likely to be most useful in reducing organizational stress?

Accepted Answer

Reducing formality in the organizational environment can help decrease stress by fostering a more relaxed and open atmosphere, encouraging communication, and reducing pressure on employees.

Question 14

What relationship exists between stress and employee productivity and performance?

Accepted Answer

The answer of What relationship exists between stress and employee...

Question 15

Which one of the following is a conflict resolution strategy where parties to the conflict settle on a solution that gives both of them part of what they wanted?

Accepted Answer

Compromising is a conflict resolution strategy where both parties give up something to reach a mutually acceptable solution, thus each getting part of what they wanted.

Question 16

Stress is the bodily strain that an individual experiences as a result of coping with some environmental factor.

Accepted Answer

Stress is indeed the body's response to any demand or challenge, which can be triggered by both positive and negative experiences in the environment, leading to physical and emotional strain as the body tries to cope.

Question 17

Workplace bullying refers to ________.

Accepted Answer

Workplace bullying encompasses behaviors such as social isolation and devaluation of an employee's work efforts, rather than issues related to compensation, organizational conflict strategies, overstaffing, or hiring practices.

Question 18

Explain the concept of grid organizational development (grid OD).

Accepted Answer

The answer of Explain the concept of grid organizational development...

Question 19

The bodily strain that an individual experiences as a result of coping with some environmental factor is called ________.

Accepted Answer

Stress is the correct term for the bodily strain that an individual experiences while coping with environmental factors.

Question 20

Managers attempting to settle a workplace conflict focusing on a solution by listening to others' viewpoints,identifying the areas of agreement,and identifying ways all involved can benefit is using a/an ________ technique for handling the conflict.

Accepted Answer

This approach is a resolving technique because it involves actively listening to all parties, finding common ground, and seeking a solution that benefits everyone involved, which aligns with the principles of conflict resolution.

Quiz 13: Changing Organizations