A sales associate who is confronted by a customer whose newly purchased smartphone does not function should
A) refer the customer to several different store employees to get the issue resolved.
B) always assume he or she knows what the customer is complaining about.
C) allow the customer to air the complaint without any interruption.
D) have an antagonistic attitude toward the customer.
E) offer the customer a discount on the next item he or she purchases.

Question

Quizplus · Accepted Answer

Store employees should allow customers to air their complaints without interruption. Interruptions can further irritate customers who may already be emotionally upset.

A Sales Associate Who Is Confronted by a Customer Whose