Question 1

The school of management thought associated with Elton Mayo is known as ______.
A)the Hawthorne School
B)the Human Relations School
C)the Scientific Management School
D)the Mayo Clinic School

Accepted Answer

Elton Mayo is best known for his work that led to the Human Relations School of thought. This approach emphasizes the importance of social factors and employee well-being in the workplace.

Question 2

The phenomenon whereby the presence of researchers in a workplace affects worker productivity and performance is known as ______.
A)the Follett effect
B)the placebo effect
C)the Hawthorne effect
D)the Fayol effect

Accepted Answer

The Hawthorne effect refers to the alteration of behavior by the subjects of a study due to their awareness of being observed. This concept was named after a series of experiments conducted at the Hawthorne Works plant in the 1920s and 1930s, which aimed to study the effects of physical conditions on worker productivity and ended up highlighting the impact of psychological factors.

Question 3

A video surveillance camera,or a computer tracking system,is a modern version of which classic organizational design?
A)a bureaucracy
B)a Trojan horse
C)a panopticon
D)a prison

Accepted Answer

A panopticon is a design concept that allows a single watchman to observe all inmates of an institution without them being able to tell whether or not they are being watched. This concept, developed by Jeremy Bentham in the late 18th century, is analogous to modern surveillance systems in organizations, where individuals can be continuously monitored without their knowledge.

Question 4

Which classic thinker introduced the organizational design concept of the 'panopticon'?
A)Adam Smith
B)Karl Marx
C)Max Weber
D)Jeremy Bentham

Accepted Answer

Jeremy Bentham introduced the concept of the 'panopticon,' a design principle for prisons where all inmates could be observed by a single watchman without the inmates being able to tell whether they were being watched. This concept has been applied and analyzed in various contexts related to surveillance and organizational control.

Question 5

Which of the following is one of the three principles of Mary Parker Follett's management theory?
A)Management must clearly establish their power over subordinates,and subordinates must accept their position.
B)Management must establish legitimate authority from which flows from an entitlement to exercise power.
C)Management must find the one best way to manage and ensure people abide by that one best way.
D)none of these

Accepted Answer

Management must establish legitimate authority from which flows from an entitlement to exercise power.

Question 6

According to Cooke (2003)modern-day organizational practices emerged from forms of punishment and control used in ______.
A)the building of ancient Greek architecture
B)the design of spinning machines
C)the slave trade
D)the U.S.marines

Accepted Answer

Cooke (2003) argues that modern-day organizational practices have roots in the forms of punishment and control used in the slave trade, highlighting how these historical practices of domination and control have influenced contemporary organizational structures and management practices.

Question 7

Which one of the following management theorists argued that organizations should emphasize co-active power between people,rather than management power over people?
A)Henri Fayol
B)Elton Mayo
C)Mary Parker Follett
D)F.W.Taylor

Accepted Answer

Mary Parker Follett advocated for the concept of co-active power, emphasizing collaboration and partnership between managers and employees, rather than a hierarchical approach where management has power over the employees.

Question 8

Fayol (1949)argues that in organizations some people are the 'brains' and others are the 'hands'.In his view,______.
A)the organization is a giant cell,like an amoeba
B)the organization is a giant organism,like a person
C)the organization is a jolly green giant
D)the organization is a brain

Accepted Answer

Fayol's analogy suggests that organizations function like a giant organism, where some individuals (the 'brains') are responsible for thinking and planning, while others (the 'hands') are responsible for doing and executing tasks, similar to how different parts of a person's body have different functions.

Question 9

Which of the following is NOT a central concept in scientific management?
A)a 'one best way' of organizing
B)routinization and standardization
C)specialization
D)teamwork

Accepted Answer

Scientific management, developed by Frederick Taylor, focuses on efficiency and productivity through individual tasks, specialization, and a "one best way" of organizing work. It does not emphasize teamwork, which is more aligned with contemporary management theories that value collaboration and team dynamics.

Question 10

According to your text book what was a major contributor to the growth in the size of businesses in the mid-1800s?
A)the introduction of limited liability legislation
B)the introduction of lunch breaks
C)the growth of poverty
D)globalization

Accepted Answer

The introduction of limited liability legislation was a major contributor to the growth in the size of businesses in the mid-1800s because it allowed investors to limit their risk, encouraging more investment in larger business ventures.

Question 11

What lessons did researcher's draw from the Hawthorne studies concerning informal relations in the workplace?
A)that changing lighting in a workplace increased productivity of workers
B)that the interior design of a workplace is critical to worker productivity
C)that when workers form social relations at work,their productivity increases
D)that if workers are allowed to become too social their productivity decreases

Accepted Answer

The Hawthorne studies highlighted the importance of social relations at work, demonstrating that when workers form social connections, their productivity tends to increase. This was a key finding, emphasizing the role of social factors in workplace efficiency.

Question 12

F.W.Taylor is associated with which school of management thought?
A)human relations
B)scientific management
C)critical management
D)postmodernism

Accepted Answer

F.W. Taylor is associated with the scientific management school of thought, which focuses on the application of scientific methods to improve efficiency and productivity in organizations.

Question 13

According to your text book,why was Mary Parker Follett unique amongst her contemporaries?
A)because she saw that the central questions of organization turned on questions of power,legitimacy and authority
B)because she was the first to separate power from hierarchy
C)because she showed managers how power could be used to make workers work harder with less
D)because she saw that the central questions of organization turned on questions of power,legitimacy and authority,and that she was the first to separate power from hierarchy

Accepted Answer

Mary Parker Follett was unique because she recognized the importance of power, legitimacy, and authority in organizational questions and was pioneering in distinguishing power from hierarchical structures. This approach was innovative for her time, emphasizing a more collaborative and integrated view of power dynamics within organizations.

Question 14

The notion of esprit de corps emphasizes harmony and cohesion amongst organizational members.Which of the following management theorists is credited with the term?
A)Henry Mintzberg
B)F.W.Taylor
C)Henri Fayol
D)Max Weber

Accepted Answer

Henri Fayol is credited with the term esprit de corps, which emphasizes harmony and cohesion among organizational members. He was a French mining engineer and management theorist who developed a general theory of business administration. Esprit de corps is one of the 14 principles of management he proposed.

Question 15

Which of the following is NOT a principle emphasized by the Human Relations School?
A)Work should be seen as a group rather than an individual activity.
B)Informal social relationships at work have a profound influence on worker's well-being.
C)The workplace is an interdependent social system.
D)If tasks are separated into easily identifiable components workers will be much happier.

Accepted Answer

The Human Relations School emphasizes the importance of social relationships, group dynamics, and the workplace as a social system rather than focusing on the segmentation of tasks into easily identifiable components for happiness. This principle is more aligned with the ideas of scientific management rather than the Human Relations School.

Question 16

Mary Parker Follett was the first management theorist to emphasize that ______.
A)power is an inevitable part of organizations
B)organizations often negate democracy
C)all members of an organization must be able to exercise power
D)all of these

Accepted Answer

Mary Parker Follett was a pioneering management theorist who emphasized all of these aspects: the inevitability of power within organizations, the often anti-democratic nature of organizations, and the necessity for all members within an organization to have the ability to exercise power. Her work highlighted the complexity of power dynamics and the importance of participatory management practices.

Question 17

If a manager selects an employee to fit the task,trains that employee so she learns the best way of doing things,and then monitored her closely,that manager would be adhering to the principles of ______.
A)human relations
B)scientific management
C)autocratic management
D)transactional management

Accepted Answer

The principles described align with scientific management, a theory developed by Frederick W. Taylor, which emphasizes selecting the right person for the job, training them, and closely monitoring their performance to ensure efficiency and productivity.

Question 18

Which of the following is a key principle of Chester Barnard's ideas about organizing?
A)Individual behaviour is rarely predictable.
B)Effective and efficient communication is central to decision making.
C)Authority only exists in so far as people are willing to accept it.
D)all of these

Accepted Answer

Chester Barnard's ideas about organizing include the importance of effective and efficient communication in decision making, the concept that authority exists only as far as individuals are willing to accept it, and the unpredictability of individual behavior. These principles are foundational to his theories on organizational structure and management.

Question 19

The Human Relations School criticized earlier management thought because ______.
A)it ignored the role of rules and procedures in guiding people at work
B)it over-emphasized the role of team work in organizations
C)it underplayed the important role that social relationships play in organizations
D)it over-emphasized the role of team work in organizations,and underplayed the important role that social relationships play in organizations

Accepted Answer

The Human Relations School criticized earlier management thought primarily for underplaying the important role that social relationships play in organizations, emphasizing instead the significance of understanding and improving worker morale and group dynamics.

Question 20

An idea central to the concept of the 'panopticon' is ______.
A)those being observed are scrutinized in ways that do not enable them to see that they are under surveillance
B)that work is made as visible as it could be by virtue of the supervisor being able to see as much as is possible
C)any sort of establishment in which persons of any description are to be kept under inspection
D)all of these

Accepted Answer

The concept of the 'panopticon' encompasses all these ideas: it is a design principle where individuals are under constant surveillance without necessarily being aware of it, making work and behavior highly visible to a supervisor, and it applies to any establishment where people are to be kept under observation.

Quiz 13: Managing Principles

The school of management thought associated with Elton Mayo is known as ______.

The phenomenon whereby the presence of researchers in a workplace affects worker productivity and performance is known as ______.

A video surveillance camera,or a computer tracking system,is a modern version of which classic organizational design?

Which classic thinker introduced the organizational design concept of the 'panopticon'?

Which of the following is one of the three principles of Mary Parker Follett's management theory?

According to Cooke (2003) modern-day organizational practices emerged from forms of punishment and control used in ______.

Which one of the following management theorists argued that organizations should emphasize co-active power between people,rather than management power over people?

Fayol (1949) argues that in organizations some people are the 'brains' and others are the 'hands'.In his view,______.

Which of the following is NOT a central concept in scientific management?

According to your text book what was a major contributor to the growth in the size of businesses in the mid-1800s?

What lessons did researcher's draw from the Hawthorne studies concerning informal relations in the workplace?

F.W.Taylor is associated with which school of management thought?

According to your text book,why was Mary Parker Follett unique amongst her contemporaries?

The notion of esprit de corps emphasizes harmony and cohesion amongst organizational members.Which of the following management theorists is credited with the term?

Which of the following is NOT a principle emphasized by the Human Relations School?

Mary Parker Follett was the first management theorist to emphasize that ______.

If a manager selects an employee to fit the task,trains that employee so she learns the best way of doing things,and then monitored her closely,that manager would be adhering to the principles of ______.

Which of the following is a key principle of Chester Barnard's ideas about organizing?

The Human Relations School criticized earlier management thought because ______.

An idea central to the concept of the 'panopticon' is ______.