Question 1

Give an example of a product that is produced through an analytic process.

Accepted Answer

The answer of Give an example of a product that...

Question 2

Operations (or production)management is the systematic direction and control of the processes that transform resources into finished goods and services.

Accepted Answer

Operations management involves overseeing, designing, and controlling production processes and redesigning business operations in the production of goods or services.

Question 3

Identify the three qualities that distinguish services from goods.

Accepted Answer

The answer of Identify the three qualities that distinguish services...

Question 4

A concept that emphasizes that no defects are tolerable and that all employees are responsible for maintaining quality standards is called total quality management (TQM).

Accepted Answer

Total Quality Management (TQM) is a management approach that seeks to improve quality and performance by involving all employees in the process of continuous improvement and defect prevention.

Question 5

A production system that allows a single factory to produce small batches of different goods on the same production line is known as a stable manufacturing system.

Accepted Answer

A production system that allows a single factory to produce small batches of different goods on the same production line is known as a flexible manufacturing system, not a stable manufacturing system.

Question 6

Supply chain management focuses mainly on the earliest parts of the supply chain in order to discover economies of operation.

Accepted Answer

Supply chain management focuses on the entire supply chain, from the raw materials to the final product, in order to optimize efficiency, reduce costs, and improve customer satisfaction. It involves coordinating all aspects of the supply chain, including sourcing, procurement, logistics, and distribution.

Question 7

The amount of a product a company can produce under normal working conditions is its capacity.

Accepted Answer

Capacity refers to the maximum output a company can produce under normal working conditions, considering available resources and constraints.

Question 8

A supply chain includes the entire network of manufacturing firms,beginning with suppliers and ending when production is complete at the factory and the product is put into inventory in the warehouse.

Accepted Answer

A supply chain encompasses not just the manufacturing process but also the complete journey of materials and products from suppliers through manufacturing to the end consumers, including distribution and logistics.

Question 9

What is the difference between production and operations?

Accepted Answer

The answer of What is the difference between production and...

Question 10

ISO 9000 is a program that certifies improvements in environmental performance.

Accepted Answer

ISO 9000 is a set of standards for quality management systems, not specifically for environmental performance.

Question 11

Both service and manufacturing operations transform raw materials into finished products.

Accepted Answer

Both service and manufacturing operations involve processes that convert inputs into outputs, though services may not always involve physical raw materials.

Question 12

Explain why services are typically characterized by a high degree of unstorability.

Accepted Answer

The answer of Explain why services are typically characterized by...

Question 13

ISO 9000 is a program that certifies improvements in environmental performance.

Accepted Answer

ISO 9000 is a program that sets standards for quality management systems. It does not focus on environmental performance. There are other ISO standards, such as ISO 14001, that focus specifically on environmental management.

Question 14

A high-contact system is when the service can be provided without the customer being physically in the system.

Accepted Answer

A high-contact system requires the customer to be physically present in the system to receive the service.

Question 15

The principle of looking at the chain as a whole to improve the overall flow through the system is known as supply-chain management.

Accepted Answer

Supply-chain management is a holistic approach that focuses on optimizing the entire supply chain, from suppliers to customers, to improve overall efficiency and effectiveness.

Question 16

The goal of supply chain management is to reduce the number of links in the channel.

Accepted Answer

The goal of supply chain management is not to reduce the number of links in the channel, but to optimize the flow of goods and services from the point of origin to the point of consumption while minimizing costs and maximizing customer value. Sometimes, adding more links in the channel can actually improve efficiency and effectiveness.

Question 17

Because supply chain strategy is based on the collective effort of several firms,no one firm in the chain gains a competitive advantage.

Accepted Answer

While supply chain strategy involves collaboration among multiple firms, individual firms can still gain a competitive advantage through superior management, innovation, or efficiency within the supply chain.

Question 18

A scheduling tool that diagrams steps to be performed and specifies the time required to complete each step is known as a PERT chart.

Accepted Answer

The answer of A scheduling tool that diagrams steps to...

Question 19

Quality is a product's fitness for use in terms of offering the features that consumers want.

Accepted Answer

Quality refers to how well a product meets consumer expectations and requirements, including the desired features and performance.

Question 20

List the four types of utility.

Accepted Answer

The answer of List the four types of utility....

Quiz 10: Operations Management,productivity,and Quality

Give an example of a product that is produced through an analytic process.

Operations (or production)management is the systematic direction and control of the processes that transform resources into finished goods and services.

Identify the three qualities that distinguish services from goods.

A concept that emphasizes that no defects are tolerable and that all employees are responsible for maintaining quality standards is called total quality management (TQM).

A production system that allows a single factory to produce small batches of different goods on the same production line is known as a stable manufacturing system.

Supply chain management focuses mainly on the earliest parts of the supply chain in order to discover economies of operation.

The amount of a product a company can produce under normal working conditions is its capacity.

A supply chain includes the entire network of manufacturing firms,beginning with suppliers and ending when production is complete at the factory and the product is put into inventory in the warehouse.

What is the difference between production and operations?

ISO 9000 is a program that certifies improvements in environmental performance.

Both service and manufacturing operations transform raw materials into finished products.

Explain why services are typically characterized by a high degree of unstorability.

ISO 9000 is a program that certifies improvements in environmental performance.

A high-contact system is when the service can be provided without the customer being physically in the system.

The principle of looking at the chain as a whole to improve the overall flow through the system is known as supply-chain management.

The goal of supply chain management is to reduce the number of links in the channel.

Because supply chain strategy is based on the collective effort of several firms,no one firm in the chain gains a competitive advantage.

A scheduling tool that diagrams steps to be performed and specifies the time required to complete each step is known as a PERT chart.

Quality is a product's fitness for use in terms of offering the features that consumers want.

List the four types of utility.