Question 1

Upward communication conveys:

Accepted Answer

Upward communication involves the flow of information from lower levels of a hierarchy to higher levels, typically including inquiries and complaints from employees to management.

Question 2

In an automobile company,the vice president of research and development wants to plan and coordinate the launch of a new car with the vice president of marketing.Any related communication between them will be referred to as _____.

Accepted Answer

Horizontal communication refers to the flow of information between individuals, departments, or units at the same level of an organization's hierarchy. In this scenario, the vice president of research and development and the vice president of marketing are at the same hierarchical level, making their communication horizontal.

Question 3

Diagonal communication:

Accepted Answer

Diagonal communication occurs when individuals from different units and departments within an organization communicate, cutting across traditional hierarchical boundaries.

Question 4

To ensure that its products best suit the needs of its customers,the head of marketing department at Venus Electronics Inc.holds a meeting with the managers of production department.This illustrates _____.

Accepted Answer

The answer of To ensure that its products best suit...

Question 5

Which of the following refers to the exchange of information among colleagues and peers on the same organizational level?

Accepted Answer

Horizontal communication refers to the exchange of information among colleagues and peers who are at the same level within an organization. This type of communication is essential for collaboration, coordination, and problem-solving among team members or departments.

Question 6

Which of the following is true of self-directed work teams?

Accepted Answer

Self-directed work teams are structured to give employees a sense of ownership over their work, allowing them to manage and control a whole job or project. This approach contrasts with traditional management structures by empowering team members to make decisions and solve problems within their scope of work, thereby enhancing job satisfaction and productivity.

Question 7

Which of the following statements is true about grapevine?

Accepted Answer

Grapevine communication networks often carry informal information that can be useful for decision making, despite not being an official channel of communication. This informal network can provide insights and information not available through formal channels, aiding in understanding the organizational climate and employee sentiments.

Question 8

Which of the following is an informal communication channel?

Accepted Answer

Grapevine is an informal communication channel that operates alongside the formal channels in an organization but is not officially sanctioned. It is based on personal contacts and conversations, often spreading rumors and unofficial information.

Question 9

Downward communication typically conveys:

Accepted Answer

Downward communication in organizations is used by managers and leaders to convey directives, performance feedback, and information about the organization's goals and strategies to their subordinates.

Question 10

Which of the following is part of upward communication?

Accepted Answer

Progress reports are part of upward communication as they involve employees reporting their progress to higher management.

Question 11

A project manager informing his or her subordinates of the organization's new policies and code of conduct would be an example of _____.

Accepted Answer

When a project manager informs subordinates of new policies or codes of conduct, it is an example of downward communication. This type of communication flows from higher levels of the organizational hierarchy to lower levels.

Question 12

Which of the following is an example of downward communication?

Accepted Answer

Downward communication involves the flow of information from higher levels of an organization to lower levels, such as directions from management to employees.

Question 13

What is upward communication?

Accepted Answer

Upward communication refers to the flow of information from the lower levels of a hierarchy to the higher levels. This means employees at lower levels communicate their reports, feedback, or requests to their superiors or management.

Question 14

Over a coffee table discussion,two coworkers were casually discussing how the new performance incentive policy would affect the quality of their work.This is an example of _____.

Accepted Answer

This scenario is an example of informal communication, which refers to the casual and unofficial form of communication that occurs between coworkers, often outside of formal business meetings or structured communication channels.

Question 15

Which of the following is a part of informal communication channels?

Accepted Answer

Gossip is a part of informal communication channels, as it involves the casual or unofficial sharing of information among individuals within an organization, outside of formal communication structures.

Quiz 7: Organization,teamwork,and Communication