According to the Text, What Are the First Three Steps

According to the text, what are the first three steps to take when using the telephone to arrange an appointment for a face-to-face meeting?

A) Plan your call, state your purpose, and present a brief sales message.
B) State your call purpose, present a brief sales message, and ask for the interview.
C) State your call purpose, ask for the interview, and do not take the first "no."
D) State your call purpose, present a brief sales message, and do not take the first "no."
E) Plan your call, identify yourself and your company, and state the purpose of your call.