Question 1

The processes and procedures of converting labor, materials, money, and other resources into finished products or services available for consumer consumption are referred to as ______.
A) the supply chain function
B) the operations function
C) the marketing function
D) the input function

Accepted Answer

The operations function specifically deals with the conversion of labor, materials, money, and other resources into finished products or services, making it the correct answer.

Question 2

The primary reason small businesses can now compete with larger businesses in the area of manufacturing is ______.
A) today's lower costs
B) today's more skilled worker
C) easy availability of financing
D) automation that makes flexible production possible

Accepted Answer

Automation has leveled the playing field by enabling small businesses to adopt flexible production methods, which were previously exclusive to larger companies due to high costs and complexity. This allows small businesses to efficiently produce goods and adapt to market changes with lower investment in manual labor.

Question 3

The active practices such as concepts, procedures, and technologies that are implemented to produce outputs are the basis for ______.
A) inputs
B) the transformation processes
C) outputs
D) feedback

Accepted Answer

The transformation processes refer to the active practices, concepts, procedures, and technologies used to convert inputs into outputs in a production or service delivery system.

Question 4

______ are tangible or intangible products that a business produces.
A) Controls
B) Processes
C) Outputs
D) Inputs

Accepted Answer

Outputs are the tangible or intangible products that a business produces, resulting from the business's processes and inputs.

Question 5

Social responsibility is a business's obligation to ______.
A) the competitors
B) the employees
C) the community
D) the government

Accepted Answer

Social responsibility refers to a business's obligation to act in ways that benefit society at large, which includes the community.

Question 6

Communication tools that are used to connect control systems to the processes of business are known as ______.
A) inputs
B) the transformation processes
C) outputs
D) feedback

Accepted Answer

Feedback mechanisms are essential for connecting control systems to business processes, allowing for adjustments and improvements based on performance outcomes.

Question 7

______ is the measure of production, or output per worker.
A) Productivity
B) Quality control
C) Efficiency
D) Effectiveness

Accepted Answer

Productivity is the measure of production or output per worker, indicating how much work is accomplished in a given period of time by an employee or workforce.

Question 8

Inputs are important to the ______ of the finished product.
A) quantity produced
B) quality
C) location
D) timing

Accepted Answer

Inputs significantly affect the quality of the finished product as they determine the characteristics and performance of the output.

Question 9

Raw materials, skills, knowledge, money, information, and energy are all ______ for a business to use in the process of producing a product.
A) inputs
B) transformation processes
C) outputs
D) feedback

Accepted Answer

Raw materials, skills, knowledge, money, information, and energy are considered inputs in a business process. These are the resources or elements that are used or consumed in the production process to create outputs, which are the finished goods or services.

Question 10

Inputs, transformation processes, outputs, control systems, and feedback are the five basic elements of ______.
A) human resource management
B) transformation management
C) operations management
D) time management

Accepted Answer

These five basic elements are fundamental components of operations management, which focuses on the efficient transformation of inputs into outputs through various processes, guided by control systems and informed by feedback.

Question 11

Employee behavior in a service business would fall under which of the following?
A) inputs
B) the transformation processes
C) outputs
D) feedback

Accepted Answer

Employee behavior in a service business is part of the transformation processes, as it directly influences how services are delivered and transformed from inputs to outputs.

Question 12

What a business does to add value to inputs when converting them to outputs is known as which of the following?
A) inputs
B) transformation processes
C) outputs
D) feedback

Accepted Answer

Transformation processes refer to the various activities, operations, and workflows a business undertakes to convert inputs (such as raw materials, labor, and information) into outputs (finished goods or services), thereby adding value.

Question 13

Microbreweries or winemakers use which of the following when producing goods?
A) an analytic system
B) a synthetic system
C) a continuous process
D) an intermittent process

Accepted Answer

The answer of Microbreweries or winemakers use which of the...

Question 14

A production process that operates for long periods of time without interruption is known as a/an ______.
A) analytical thinking system
B) synthetic system
C) continuous process
D) intermittent process

Accepted Answer

A continuous process is a production process that operates for long periods without interruption, allowing for the constant production of goods.

Question 15

Reducing inputs into component parts to extract products is which of the following?
A) an analytic system
B) a synthetic system
C) a continuous process
D) an intermittent process

Accepted Answer

An analytic system breaks down inputs into their component parts to extract or produce different products, which is the definition provided in the question.

Question 16

UrbanSki Company manufactures skis and snowboards using polymers, plastics, and metals. The company employs trained workers to handle the production. All of these are examples of which operating system element?
A) controls
B) processes
C) outputs
D) inputs

Accepted Answer

Inputs in an operating system include raw materials (polymers, plastics, metals) and labor (trained workers), which are necessary for the production process.

Question 17

Restaurants that take food, music, lighting, and human resources and combine them into meals are using which of the following?
A) an analytic system
B) a synthetic system
C) a continuous process
D) an intermittent process

Accepted Answer

Restaurants combine various inputs like food, music, lighting, and human resources to create a dining experience, which is an example of a synthetic system. This system integrates different components to produce an output, unlike analytic systems that break down inputs.

Question 18

In an effort to increase productivity, some service businesses like Merry Maids house cleaning service and Jiffy Lube auto service are switching from the intermittent operations management process to the ______ process.
A) individual customization
B) mass customization
C) continuous
D) intermittent

Accepted Answer

These service businesses are transitioning to a continuous process to streamline operations and enhance efficiency, moving away from the less consistent intermittent process. Continuous processes allow for ongoing service delivery without the starts and stops characteristic of intermittent operations.

Question 19

Custom printing shops and custom jewelry makers use which of the following in order to produce their product?
A) an analytic system
B) a synthetic system
C) a continuous process
D) an intermittent process

Accepted Answer

Custom printing shops and custom jewelry makers typically use an intermittent process to produce their products. This is because their production is based on specific orders and involves varying operations depending on the customization required by the customer, making it non-continuous and tailored to individual specifications.

Question 20

The process by which the input, transformation, and output phases are monitored in order to identify problems is known as ______.
A) a control system
B) the transformation process
C) output
D) feedback

Accepted Answer

A control system is designed to monitor the input, transformation, and output phases to identify and correct problems, ensuring the process meets its objectives.

Quiz 16: Operations Management

The processes and procedures of converting labor, materials, money, and other resources into finished products or services available for consumer consumption are referred to as ______.

The primary reason small businesses can now compete with larger businesses in the area of manufacturing is ______.

The active practices such as concepts, procedures, and technologies that are implemented to produce outputs are the basis for ______.

______ are tangible or intangible products that a business produces.

Social responsibility is a business's obligation to ______.

Communication tools that are used to connect control systems to the processes of business are known as ______.

______ is the measure of production, or output per worker.

Inputs are important to the ______ of the finished product.

Raw materials, skills, knowledge, money, information, and energy are all ______ for a business to use in the process of producing a product.

Inputs, transformation processes, outputs, control systems, and feedback are the five basic elements of ______.

Employee behavior in a service business would fall under which of the following?

What a business does to add value to inputs when converting them to outputs is known as which of the following?

Microbreweries or winemakers use which of the following when producing goods?

A production process that operates for long periods of time without interruption is known as a/an ______.

Reducing inputs into component parts to extract products is which of the following?

UrbanSki Company manufactures skis and snowboards using polymers, plastics, and metals. The company employs trained workers to handle the production. All of these are examples of which operating system element?

Restaurants that take food, music, lighting, and human resources and combine them into meals are using which of the following?

In an effort to increase productivity, some service businesses like Merry Maids house cleaning service and Jiffy Lube auto service are switching from the intermittent operations management process to the ______ process.

Custom printing shops and custom jewelry makers use which of the following in order to produce their product?

The process by which the input, transformation, and output phases are monitored in order to identify problems is known as ______.