Question 1

When clients talk about topics that are uncomfortable to them, one may expect all EXCEPT which of the following?
A)Direct, angry eye contact and a more aggressive body posture
B)Shifts in eye contact patterns, body movement, and changing vocal qualities
C)Slower vocal qualities coupled with shifts in eye contact patterns
D)Hesitation and attempt to change topic

Accepted Answer

When clients talk about uncomfortable topics, they are likely to exhibit hesitation, shifts in eye contact, and changes in vocal qualities. However, direct, angry eye contact and a more aggressive body posture are not typically expected as they indicate a confrontational response rather than a discomfort response.

Question 2

In Northern European-North American, middle-class culture, which of the following body language may suggest client wanting to close off a topic?
A)Complete avoidance of eye contact
B)Arms closed tightly over the chest
C)Trunk lean away from the interviewer
D)All of these

Accepted Answer

In Northern European-North American, middle-class culture, all these body language cues—avoiding eye contact, crossing arms tightly, and leaning away—can indicate a desire to close off a topic or disengage from the conversation.

Question 3

Blacks and Whites exhibit greater brain activation when they:
A)see exciting movies.
B)watch through a one-way mirror and see pain inflicted on another person.
C)see faces that look like their own.
D)see faces that look different from their own.

Accepted Answer

D

Question 4

Speaking of varying cultural orientations to family, Weijun Zhang comments that:
A)we must often explore family issues with Hispanic-American clients.
B)the nuclear family is central in Hispanic-American culture.
C)the extended family is important in Hispanic-American culture.
D)a and c

Accepted Answer

The extended family is important in Hispanic-American culture, and we must often explore family issues with Hispanic-American clients.

Question 5

When movements do not mirror one another between a client and an interviewer, but still remain in harmony (a head nod may follow a comment by the other), this is termed
A)movement synchrony
B)symmetrical conversation
C)a double bind
D)movement complementarity

Accepted Answer

Movement complementarity refers to movements that do not mirror each other but are still in harmony, such as one person nodding in response to a comment from another person. Movement synchrony refers to movements that are perfectly mirrored between two individuals, while symmetrical conversation refers to the back-and-forth, equal exchange of speaking turns in a conversation. A double bind refers to a situation where conflicting messages are sent by a speaker, leading to confusion or frustration for the receiver.

Question 6

A good communication connection between client and interviewer can be observed through harmonious, but non-identical movements.These movements are known as ____.
A)movement synchrony
B)movement complementarity
C)movement dissynchrony
D)none of these types of movement

Accepted Answer

Movement complementarity refers to harmonious, but non-identical movements between individuals, indicating a good communication connection.

Question 7

According to Weijun Zhang's essay, some Native American Indians may not ask questions in public because ____.
A)questions may put the other person on the spot
B)they disagree with what is being said by the teacher or speaker
C)they agree with what is being said by the teacher or speaker
D)they don't want to draw attention to themselves

Accepted Answer

The answer of According to Weijun Zhang's essay, some Native...

Question 8

Which of the following body languages may indicate opening to discuss a topic?
A)Sitting in a slouched, completely resting position
B)Sitting upright, legs somewhat open, palms up
C)Turning away slightly with direct eye contact
D)Licking the lips, heavy breathing, and a running nose

Accepted Answer

Sitting upright with legs somewhat open and palms up is a body language that suggests openness and readiness to engage in discussion.

Question 9

Observation is:
A)secondary to attending and questioning skills.
B)less important when you videotape interview sessions.
C)focusing only on your client's speech in the interview.
D)vital to establishing a helping relationship.

Accepted Answer

Observation is vital to establishing a helping relationship. It involves noting the client's nonverbal behavior, tone of voice, facial expressions, etc., which can provide valuable insight into their current emotional state and needs. It can also help the interviewer to build rapport and communicate empathy. While attending and questioning skills are also important, they are not necessarily secondary to observation, but rather work together to create a comprehensive approach to interviewing. Videotaping can be a helpful tool for reviewing sessions, but it does not diminish the importance of observation during the actual session. Focusing only on the client's speech also ignores important nonverbal cues that may improve the quality of the interview.

Question 10

Which of the following is TRUE about observation?
A)Observation is the act of watching carefully and intentionally.
B)The goal of observation is understand behavior.
C)Mastering observation is not easy.
D)All of the above.

Accepted Answer

All the statements are true: Observation involves careful watching, aims to understand behavior, and mastering it can be challenging.

Question 11

What is the non-verbal percentage of most communications?
A)95%
B)85%
C)75%
D)65%

Accepted Answer

The answer of What is the non-verbal percentage of most...

Question 12

The term ____ is used to describe people mirroring each other's body language.
A)symmetrical conversation
B)movement synchrony
C)dereflection
D)movement complementarity

Accepted Answer

Movement synchrony is the term used to describe people mirroring each other's body language. Symmetrical conversation refers to conversations where both people are equally likely to talk and listen, dereflection is a psychoanalytic concept referring to the redirection of a patient's attention away from themselves and towards external activities, and movement complementarity refers to the tendency for one person's movements to complement and contrast with the other person's movements in social interactions.

Question 13

Which of the following alternatives may help you as you begin sessions?
A)Patience
B)A good sense of humor
C)Talk about neutral subjects
D)All of the above

Accepted Answer

All of the above options may help in beginning sessions. Patience is important as a therapist as it takes time for clients to open up and share their thoughts and feelings. A good sense of humor can help relieve tension and make clients feel comfortable. Talking about neutral subjects can be a way to ease into therapy and build rapport before delving into more personal or difficult topics.

Question 14

Which cultural group has been shown more holistic thinking?
A)European Americans
B)South Americans
C)Southern Europeans
D)Japanese

Accepted Answer

Japanese culture is often associated with holistic thinking, which emphasizes understanding the context and relationships between elements, rather than focusing on individual components.

Question 15

The interview with Kyle Yellowhorse demonstrated that ____.
A)multicultural differences may lead to a slow start
B)establishing trust among diverse individuals is not an issue
C)self-disclosure and story-sharing can be helpful
D)exploration of positive assets can be useful

Accepted Answer

The answer of The interview with Kyle Yellowhorse demonstrated that...

Question 16

Which of the following is a FALSE assertion about self-observation?
A)By turning observation inward, you can tune into your own reactions.
B)Accurate self-observation will help you examine what lies within the client.
C)Self-observation provides you with a compass to guide you through the session.
D)Self-observation is a process of self-awareness that may lead to growth and change.

Accepted Answer

Accurate self-observation may help you examine your own reactions and experiences during the session, but it doesn't necessarily give you insight into what lies within the client. That requires a separate set of skills and techniques for exploring and understanding the client's perspective.

Question 17

When you use observation skills competently as an interviewer, you can predict the client will ____.
A)often become very defensive
B)pay more attention to interviewer instructions
C)often demonstrate movement symmetry or complementarity
D)express more emotional release

Accepted Answer

Observing movement symmetry or complementarity can reveal nonverbal cues and provide insight into the client's thoughts and feelings, which can facilitate communication and build rapport. Defensive reactions and emotional release can also occur during an interview, but they are not necessarily predictable based on observation skills alone. Paying attention to instructions may be influenced by a variety of factors and not solely observation skills.

Question 18

When the client and the interviewer are communicating well, they "mirror" each other's body language.This is known as ____.
A)movement synchrony
B)movement complementarity
C)movement dissynchrony
D)none of these types of movement

Accepted Answer

Movement synchrony refers to when two individuals are in sync with each other's body language and movements. This can indicate good rapport and understanding between the client and interviewer. B and C are not the correct terms for this phenomenon.

Question 19

Weijun Zhang points out that ____.
A)American Indian modes of expression are similar to African American
B)African American and American Indian modes are different
C)European American and American Indian modes are similar
D)none of these

Accepted Answer

Weijun Zhang highlights the differences between African American and American Indian modes of expression.

Question 20

Which of the following is NOT an effective focus of observation?
A)Observe client's non-verbal behavior.
B)Observe client's verbal behavior.
C)Observe client's ongoing thoughts.
D)Observe client's discrepancies in verbal and non-verbal behavior.

Accepted Answer

Observing a client's ongoing thoughts is not possible as thoughts are private and cannot be observed directly. However, one can infer a client's thoughts based on their verbal and non-verbal behavior. Therefore, options A, B, and D are all effective focuses of observation.

Quiz 4: Observation Skills

When clients talk about topics that are uncomfortable to them, one may expect all EXCEPT which of the following?

In Northern European-North American, middle-class culture, which of the following body language may suggest client wanting to close off a topic?

Blacks and Whites exhibit greater brain activation when they:

Speaking of varying cultural orientations to family, Weijun Zhang comments that:

When movements do not mirror one another between a client and an interviewer, but still remain in harmony (a head nod may follow a comment by the other) , this is termed

A good communication connection between client and interviewer can be observed through harmonious, but non-identical movements.These movements are known as ____.

According to Weijun Zhang's essay, some Native American Indians may not ask questions in public because ____.

Which of the following body languages may indicate opening to discuss a topic?

Observation is:

Which of the following is TRUE about observation?

What is the non-verbal percentage of most communications?

The term ____ is used to describe people mirroring each other's body language.

Which of the following alternatives may help you as you begin sessions?

Which cultural group has been shown more holistic thinking?

The interview with Kyle Yellowhorse demonstrated that ____.

Which of the following is a FALSE assertion about self-observation?

When you use observation skills competently as an interviewer, you can predict the client will ____.

When the client and the interviewer are communicating well, they "mirror" each other's body language.This is known as ____.

Weijun Zhang points out that ____.

Which of the following is NOT an effective focus of observation?