Question 1

A popular use of the Baldrige Criteria is for company self-evaluation or internal recognition programs.

Accepted Answer

The Baldrige Criteria are often used by companies for self-evaluation and to establish internal recognition and improvement programs.

Question 2

Inspection is an activity that can be classified under the 'Improvement' element of Juran's Trilogy.

Accepted Answer

Inspection is a part of the 'Control' element of Juran's Trilogy, which focuses on monitoring and ensuring that processes are performing as expected. Improvement in Juran's Trilogy refers to the activities that focus on making changes to processes to achieve better outcomes.

Question 3

The Baldrige Criteria are prescriptive in that they specify detailed procedures for how to achieve quality.

Accepted Answer

The Baldrige Criteria do not specify detailed procedures for achieving quality but rather provide a framework for organizations to assess their performance and identify areas for improvement. The Criteria are designed to be flexible and adaptable to a variety of industries and sectors, and organizations are encouraged to develop their own strategies for achieving excellence based on their unique circumstances and needs.

Question 4

Juran's approach to quality improvement is considered easier to fit into existing business structures than Deming's.

Accepted Answer

Juran's approach to quality improvement emphasizes the involvement of top management and the use of structured problem-solving methods, making it easier to fit into existing business structures. In contrast, Deming's approach prioritizes a total systems view and requires a significant cultural shift, which can be more challenging to implement in established organizations.

Question 5

Ishikawa advocated the use of simple visual tools rather than statistical techniques for quality improvement.

Accepted Answer

The answer of Ishikawa advocated the use of simple visual...

Question 6

To focus on quality,Juran proposed a cultural change in the organization rather than in management thinking.

Accepted Answer

Juran emphasized the importance of changing management thinking and practices to focus on quality, rather than just a cultural change within the organization.

Question 7

The Deming Prize was instituted in 1951 by the American Society for Quality Control to honor Dr.W.E.Deming's contribution to quality management.

Accepted Answer

The Deming Prize was actually established in Japan in 1951 by the Union of Japanese Scientists and Engineers (JUSE), and named after Dr. W. Edwards Deming, who had taught statistical process control to Japanese engineers and managers.

Question 8

The ISO 9000 standards examine the nature of a final product's quality.

Accepted Answer

The ISO 9000 standards examine the quality management system of an organization and its ability to consistently meet customer and regulatory requirements, but they do not specifically examine the nature of a final product's quality.

Question 9

Taguchi,like Deming,believed that variance reduction is a key to quality improvement.

Accepted Answer

Taguchi emphasized that by reducing variability in the design and production process, quality can be improved and costs can be reduced. This approach is known as Taguchi Method, which focuses on minimizing the deviation from target values rather than simply meeting specifications.

Question 10

Crosby emphasizes using management and organizational processes rather than statistical techniques to change corporate culture and attitudes.

Accepted Answer

According to the statement, Crosby emphasizes using management and organizational processes, not statistical techniques, to change corporate culture and attitudes.

Question 11

ISO 9000 implementation is recommended as an advanced step for companies that already have achieved success in implementing total quality.

Accepted Answer

ISO 9000 is a set of standards for quality management systems and is often implemented as a foundational step, not necessarily after achieving total quality management.

Question 12

Achieving registration to the ISO 9000 standards requires compliance verification by an independent audit.

Accepted Answer

Achieving ISO 9000 certification requires confirmation from an independent third-party audit that an organization meets the standards' requirements.

Question 13

An accepted Six Sigma metric is dpmo,defined as "defects per manual operation."

Accepted Answer

The accepted Six Sigma metric is dpmo, but it is defined as "defects per million opportunities," not "defects per manual operation."

Question 14

Under the Deming philosophy,each department should optimize its own performance.

Accepted Answer

According to Deming's philosophy, all departments within an organization are interconnected and should work together to achieve the overall goal of improving quality and efficiency. This means that optimizing only one department's performance may actually create problems for other departments and the organization as a whole. All departments should work collaboratively to continuously improve processes and systems.

Question 15

The primary purpose of the Malcolm Baldrige National Quality Award is to develop an equivalent U.S.set of standards for the international ISO 9000 standards.

Accepted Answer

The primary purpose of the Malcolm Baldrige National Quality Award is not to develop an equivalent U.S. set of standards for the international ISO 9000 standards. The Baldrige Award is a national quality award to recognize U.S. organizations that have demonstrated excellence in quality and performance management.

Question 16

Cost Control is one of the seven categories of the Malcolm Baldrige National Quality Award examination.

Accepted Answer

There are seven categories in the Malcolm Baldrige National Quality Award examination, but Cost Control is not one of them. The seven categories are Leadership, Strategy, Customers, Measurement, Analysis and Knowledge Management, Workforce, and Operations.

Question 17

Unlike Juran and Deming,Crosby's program is primarily behavioral.

Accepted Answer

Crosby's program focuses on changing individual behavior towards quality and achieving zero defects. It emphasizes on creating a quality culture in the organization by involving employees at all levels and encouraging them to take responsibility for their work. While Juran and Deming's programs also include behavioral aspects, they also emphasize on improving processes and systems to achieve quality.

Question 18

Deming advocated the use of relatively few suppliers as a means to reduce raw material variation.

Accepted Answer

Deming believed that working with a smaller number of consistent suppliers could create a more stable supply chain and reduce the variability in raw materials, ultimately leading to improved product quality.

Question 19

The term "total quality control" was originally developed by Taguchi.

Accepted Answer

The term "total quality control" was not originally developed by Taguchi, but by his predecessor Kaoru Ishikawa. Taguchi made significant contributions to the field of quality control, particularly in the area of robust design, but the concept of total quality control predated his work.

Question 20

Crosby argues that Zero Defects is a motivational program and not a performance standard.

Accepted Answer

The answer of Crosby argues that Zero Defects is a...

Quiz 3: Philosophies And Frameworks