Question 1

Many managers incorrectly conclude that the meanings of Point 6 (Institute Training)and Point 13 (Encourage Education and Self-Improvement)of the Deming philosophy are identical.Explain how the meanings of the points differ.

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Question 2

The concept of Six Sigma was pioneered by:

Accepted Answer

Six Sigma was pioneered by Motorola in the 1980s.

Question 3

Discuss the reasons why a firm would seek ISO 9000 registration.

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Question 4

The European Quality Award,compared to the Baldrige Award,places greater emphasis on:

Accepted Answer

The European Quality Award places greater emphasis on public responsibility and impact on society, while the Baldrige Award focuses more on documentation of processes, employee training, and top management's understanding of quality.

Question 5

Discuss the evolution of the Baldrige criteria.

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Question 6

Discuss how Six Sigma implementation can align the firm to the Baldrige Criteria.

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Question 7

Deming states that knowledge is not possible without theory,and experience alone does not establish a theory.Explain this statement as it applies to management decision making.

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Question 8

Most testimonials on why Six Sigma works focus on:

Accepted Answer

Continued top management support and enthusiasm are crucial for the successful implementation of Six Sigma, as leadership commitment drives the initiative and ensures resources and focus are maintained.

Question 9

Feigenbaum's quality management philosophy is summarized by the following three points: quality leadership,modern quality technology,and organizational commitment.Discuss how failure to adopt these points will compromise quality.

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Question 10

Discuss what is meant by the Baldrige criteria as representing an integrated performance management system.

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Question 11

Crosby states that the 'zero defects' concept is widely misunderstood and resisted.Explain the zero defects concept.Why might Deming and Juran disagree with Crosby that zero defects should be openly promoted as a goal?

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Question 12

In the Baldrige assessment,_____ refers to the methods the company uses to achieve the requirements addressed in each category.

Accepted Answer

Approach refers to the methods or processes used by the organization to achieve the requirements addressed in each Baldrige category. The other choices do not specifically refer to methods or processes.

Question 13

The following statements reflect features of ISO 9000:2000 except one.Identify the exception.

Accepted Answer

ISO 9000:2000 does not solely focus on "document what you do" requirements. It also emphasizes continuous improvement, customer satisfaction, and leadership among other things.

Question 14

Compare and contrast the quality philosophies of Deming and Juran.

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Question 15

Explain Crosby's contention that quality is free.

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Question 16

Identify 3 quality awards that have been implemented by nations or coalitions outside the United States.Explain their relationship to the Baldrige Award.

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Question 17

Cite three reasons why the ISO 9000:2000 revisions align more closely with the performance excellence concepts of the Baldrige criteria.

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Question 18

The Baldrige Award is a better fit to the national culture of ______ than it is to the U.S.

Accepted Answer

The Baldrige Award primarily focuses on continuous improvement and customer satisfaction, which aligns well with the Japanese cultural emphasis on kaizen (continuous improvement) and customer-centricity. Additionally, the Baldrige criteria prioritize a systems approach and stakeholder engagement, which are also important values in Japanese culture. In contrast, the other countries listed may have different cultural values and priorities that may not align as closely with the Baldrige criteria.

Question 19

Which of the following is NOT true of Six Sigma?

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Question 20

Identify the three management processes that comprise Juran's Quality Trilogy.Cite at least two organizational activities that can be categorized under each process.

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Quiz 3: Philosophies And Frameworks