Which of the following does NOT represent a service standard?
A)Ninety five percent of customers checked in within three minutes of arrival.
B)Hamburger fat content of 98 percent plus or minus one percent.
C)Airplane departure plus or minus 15 minutes from scheduled time.
D)Telephone answered within five seconds of first ring.

Question

Quizplus · Accepted Answer

Hamburger fat content is a product standard, not a service standard. Service standards are focused on the delivery of service to the customer, such as speed of check-in, on-time departures, and prompt answering of phone calls.

Which of the Following Does NOT Represent a Service Standard