The notion that each customer contact provides the potential for the occurrence of problems can be operationalized by a measure of:
A)key success factors.
B)nonconformities per unit.
C)activity-based costing.
D)errors per opportunity.

Question

Quizplus · Accepted Answer

The measure of errors per opportunity would best capture the potential for problems in each customer contact. This measure would reflect the number of mistakes made in each interaction with a customer, highlighting the potential for problems to arise even in successful interactions. Key success factors and activity-based costing are not relevant to measuring potential problems, and nonconformities per unit focuses on manufacturing rather than customer interactions.

The Notion That Each Customer Contact Provides the Potential for the Occurrence