Question 1

Which of the following is defined by the text as the application of behavioral science knowledge to improve an organization's health and effectiveness through its ability to cope with environmental changes, improve internal relationships, and increase problem-solving capabilities?

Accepted Answer

The text defines this as the application of behavioral science knowledge to improve an organization's health and effectiveness through its ability to cope with environmental changes, improve internal relationships, and increase problem-solving capabilities.

Question 2

_____ is an approach that brings together participants from all parts of the organization to discuss problems or opportunities and plan for major change.

Accepted Answer

Large-group intervention is an approach that brings together participants from all parts of the organization to discuss problems or opportunities and plan for major change. This approach is useful in promoting collaboration, communication, and creativity among employees, while also providing management with a better understanding of the organization's strengths, weaknesses, and potential for growth. Examples of large-group interventions include future search conferences, open space technology, and whole-systems change processes.

Question 3

High-Low Productions recently appointed 75 employees and external stakeholders to a temporary group that would discuss problems and opportunities, and would gather perspectives on changes that need to take place within the company. High-Low Productions is utilizing which organizational change tool?

Accepted Answer

The answer of High-Low Productions recently appointed 75 employees and...

Question 4

Which of the following is a characteristic of the large-group intervention model?

Accepted Answer

The large-group intervention model is designed to address the entire system, meaning that it involves all members of the organization or group. It typically results in significant change rather than incremental change, and it often occurs within a short time frame rather than gradually. It is also designed to create learning opportunities for the entire group, not just a small subset. Finally, large-group interventions often involve a wide distribution of information and feedback to ensure that the entire group is informed and engaged in the process. Therefore, the correct answer is C.

Question 5

Which of the following is the reinforcement stage of organization development in which individuals acquire a desired new skill or attitude and are rewarded for it by the organization?

Accepted Answer

Refreezing is the reinforcement stage of organization development where individuals acquire a new skill or attitude and are rewarded for it by the organization. It involves stabilizing the changes made during the previous stages and ensuring that they become a permanent part of the organizational culture. Restating is not a stage of organization development, while unfreezing and changing are stages that precede the reinforcement stage. Jumping is not a recognized stage of organization development.

Question 6

Jurgen is one of several middle managers sent to a training course on leadership skills. Through this effort, the organization is attempting:

Accepted Answer

The answer of Jurgen is one of several middle managers...

Question 7

There are many organizational development activities, which are effective in solving many different problems. _____ enhances the cohesiveness and success of organizational groups.

Accepted Answer

Team building activities are designed to enhance the cohesiveness and success of organizational groups. These activities help team members to work together, build trust, and create a positive work environment. Team building activities can be used to address a variety of organizational problems, including low morale, poor communication, and lack of collaboration. By improving team dynamics, organizations can improve productivity, engagement, and overall success.

Question 8

The role of the ________is to prevent people in other roles from adopting a bad idea.

Accepted Answer

The role of the critic is to evaluate and provide feedback on ideas presented by others, in order to prevent the adoption of bad ideas. The other roles listed either focus on developing or promoting ideas, or providing a checks and balances system.

Question 9

Which of the following refers to a major shift in the norms, values, attitudes, and mindset of the entire organization?

Accepted Answer

Culture change refers to a major shift in the norms, values, attitudes, and mindset of the entire organization. Organization change refers to any significant alteration in the organization's structure, processes, or strategy. Organization development refers to a planned effort that is organization-wide, managed from the top, and intended to increase organizational effectiveness and health through planned interventions in the organization's processes. People change refers to changes in the workforce, such as turnover, hiring, and training. Artifact change refers to changes in the physical or visible components of an organization, such as logos, uniforms, or office design.

Question 10

"The Brain" is a permanent secret group within one of the nation's largest auto manufacturers. Members of this elite group focus intently on developing new and innovative automobile technologies. "The Brain" can best be described as what type of group or team?

Accepted Answer

"The Brain" is a secret group within a larger organization that focuses on innovative technologies, which fits the definition of a skunkworks team.

Question 11

Organizational development can help managers address problems such as merger/acquisitions, conflict management, and________ .

Accepted Answer

The answer of Organizational development can help managers address problems...

Question 12

A fund providing resources from which individuals and groups draw to develop new ideas, products, or businesses is referred to as a _____.

Accepted Answer

A fund providing resources to develop new ideas, products, or businesses is commonly referred to as a new-venture fund. This type of fund is specifically designed to support the formation and growth of new ventures or startups. Personal funds, development funds, change funds, and mutual funds are not typically focused on supporting new venture development.

Question 13

John has tremendous technical skills and frequently comes up with valuable ideas. However, he has clueless about how to promote it within the organization. John is a good example of an________ .

Accepted Answer

The answer of John has tremendous technical skills and frequently...

Question 14

Which variation of new venture teams is described as a small separate, informal, highly autonomous, and often selective group that focuses on breakthrough ideas for the business?

Accepted Answer

This variation is known as a skunkwork, which is a small, independent, and highly focused team created to achieve a specific goal, such as developing a breakthrough product or process. It operates outside the traditional organizational structure with minimal bureaucracy and maximum autonomy.

Question 15

Left-Right Industries employs a diverse set of individuals with strong personalities. Unfortunately, this means that there is a great deal of interpersonal disagreement among employees. What organizational tool would work best in this circumstance to manage conflict?

Accepted Answer

Organizational development (OD) is a systematic approach to improving organizational effectiveness by using behavioral science concepts. OD interventions can be used to address issues such as conflict management, communication breakdowns, and team dynamics. In this case, the diverse personalities of employees could benefit from an OD intervention to improve communication and teamwork, ultimately reducing conflict. The other options (B, C, D, E) are not specifically designed to address interpersonal conflict within an organization.

Question 16

_____ is NOT a type of current problem that organizational development can help address.

Accepted Answer

Organizational development can help with issues related to mergers, acquisitions, diversification, organizational decline, and conflict management. Therefore, option C, "Diversification," is not an accurate answer as it is not a problem that organizational development can help address.

Question 17

The _____ is a unit separate from the rest of the organization responsible for the development of a major innovation.

Accepted Answer

A new-venture team is specifically created to develop and implement a major innovation, and it operates separately from the rest of the organization to ensure focus and autonomy.

Question 18

Which of the following isare) important roles) to be played during the process of organizational change?

Accepted Answer

All of these roles are important during the process of organizational change. The idea champion plays a vital role in selling the change initiative to others in the organization. The critic provides constructive criticism to the change initiative, which helps to identify potential risks and challenges. The sponsor is responsible for allocating resources and providing support to the change initiative. The inventor comes up with creative solutions to make the change initiative work. All of these roles together contribute to successful organizational change.

Question 19

Which of the following is an OD intervention technique in which questionnaires on organizational climate and other factors are distributed among employees and the results reported back to them by a change agent?

Accepted Answer

The technique described is called survey feedback, which involves distributing questionnaires to employees about organizational factors and then reporting back the results to them by a change agent. This allows employees to gain insights into their perceptions of the organization and identify areas for improvement. Team building activities focus on improving interpersonal relationships within a team, intergroup activities aim to improve communication and collaboration between different groups within an organization, process-consolidation activities streamline work processes, and symbiotic leadership activities entail a shared leadership approach between multiple leaders within an organization.

Question 20

_____ refers to a change in the attitudes and behaviors of a few employees in the organization.

Accepted Answer

People change refers to a change in the attitudes and behaviors of a few employees in the organization. Organization change refers to a larger-scale change that affects the entire organization, while culture change refers to a shift in the beliefs and values of the organization as a whole. Organization development refers to a systematic approach to improving the effectiveness of an organization through planned interventions, and artifact change refers to a change in physical or visible aspects of the organization, such as its logo or office layout.

Quiz 8: Managing Change and Innovation