Question 1

________ is a face-to-face communication technique in which a manager goes to a work area and talks informally with employees about issues and concerns.

Accepted Answer

Management by wandering around (MBWA) is a technique where managers walk around in an unstructured manner to engage with employees, fostering open communication and addressing concerns directly.

Question 2

During the feedback phase of the communication process,

Accepted Answer

During the feedback phase, the original receiver becomes the sender by responding to the original message, thus completing the communication loop.

Question 3

________ communication is the encoding of messages into written words.

Accepted Answer

Verbal communication involves the use of words, including written words, to convey messages.

Question 4

Jalen nodded his head to let his manager know he would accept the proposed assignment. Jalen's nodding in agreement is a form of ________ communication.

Accepted Answer

Nodding is a form of nonverbal communication, as it conveys agreement without the use of words.

Question 5

When selecting a medium for communication, a face-to-face approach

Accepted Answer

The answer of When selecting a medium for communication, a...

Question 6

A(n)________ is a companywide system that allows managers to send and receive verbal electronic messages over telephone lines even when they are hundreds of miles away from the office.

Accepted Answer

A voice mail system allows managers to send and receive verbal electronic messages over telephone lines, enabling communication even when they are not physically present in the office.

Question 7

Nonverbal communication is useful

Accepted Answer

Nonverbal communication is useful as a means to reinforce verbal communication by adding emphasis, emotion, or clarity to the spoken words.

Question 8

________ is the process through which people select, organize, and interpret sensory input to give meaning and order to the world around them.

Accepted Answer

Perception is the process through which people select, organize, and interpret sensory input to give meaning and order to the world around them.

Question 9

A manager needs to share a somewhat sensitive announcement simultaneously with receivers from different geographic areas. In this situation, what form of media would provide the highest information richness?

Accepted Answer

Video communication electronically transmitted allows for simultaneous sharing with multiple receivers across different geographic areas while maintaining a high level of information richness through visual and auditory cues.

Question 10

Each morning, the COO of Widgets Inc. strolls through the production plant and chats with employees. The COO uses this time to establish relationships with employees and share or receive information on work-related topics. This is an example of

Accepted Answer

Management by wandering around (MBWA) is a management style where managers walk around in an unstructured manner to interact with employees, gather information, and build relationships.

Question 11

Verbal communication involves encoding messages by means of

Accepted Answer

Verbal communication involves encoding messages by means of spoken language.

Question 12

Gale and Brenda were discussing a product issue in a conference room; however, Brenda was finding it difficult to concentrate on the conversation as the room was excessively cold. This demonstrates the impact of ________ on the communication process.

Accepted Answer

Noise refers to any external or internal interference that can disrupt the communication process. In this scenario, the excessively cold room is a form of physical noise that is affecting Brenda's ability to concentrate and engage in the conversation.

Question 13

Information ________ is the amount of information a communication medium can carry and the extent to which the medium enables the sender and receiver to reach a common understanding.

Accepted Answer

Information richness refers to the depth and breadth of information that a communication medium can convey, facilitating a shared understanding between sender and receiver.

Question 14

The CEO dressed professionally and appeared serious and authoritative during the work day. These characteristics reflect ________ communication.

Accepted Answer

The CEO's professional attire and serious demeanor are examples of nonverbal communication, as they convey messages and attitudes without the use of words.

Question 15

A manager exhibits nonverbal communication when he or she

Accepted Answer

Nonverbal communication involves conveying messages without words, such as through facial expressions, gestures, and body language. Frowning is a form of nonverbal communication.

Question 16

Face-to-face communication has the advantage of

Accepted Answer

Face-to-face communication allows the sender to receive immediate feedback from the receiver, which can help clarify messages and ensure understanding.

Question 17

Communicating using written forms of communication such as email

Accepted Answer

Written communication can sometimes lead to misunderstandings or require more time to clarify, as it lacks immediate feedback and nonverbal cues.

Question 18

________ exhibits the highest degree of information richness.

Accepted Answer

Face-to-face communication exhibits the highest degree of information richness because it allows for immediate feedback, the use of body language, tone of voice, and other non-verbal cues that enhance understanding.

Question 19

With regard to communication processes, perceptions

Accepted Answer

Perceptions can contribute to effective communication when they are accurate, as they help in understanding and interpreting messages correctly, leading to better encoding and decoding.

Question 20

Last week, Dell's manager fired him for continually coming to work late. In the event that Dell attempts to sue the manager for unjustly firing him, what would help the manager's case?

Accepted Answer

An electronic trail of formal warnings would provide documented evidence that Dell was warned about his tardiness, supporting the manager's decision to fire him.

Quiz 16: Promoting Effective Communication