Question 1

What signals the end of an effective communication process?

Accepted Answer

Effective communication is achieved when the receiver sends a message back to the original sender, confirming that understanding has been reached.

Question 2

Lola and Sue are talking about a reorganization announcement. Lola is demonstrating ________ listening by putting herself in Sue's shoes and trying to understand Sue's personal concerns regarding the changes.

Accepted Answer

Empathetic listening involves understanding and sharing the feelings of another person, which is what Lola is doing by putting herself in Sue's shoes.

Question 3

Scott is a sales representative for a supply company. He travels most of the week and is typically away from the office. Scott is able to access information within the company, such as product and customer information, by using a(n)

Accepted Answer

An intranet is a private network accessible only to an organization's staff, allowing Scott to access company information remotely.

Question 4

Brianna works with managers from various locations but does not have the travel budget to conduct her business meetings face-to-face. What technology might be best for Brianna when she has to deliver a sensitive message?

Accepted Answer

Videoconferencing is the best option for delivering sensitive messages as it allows for visual cues and a more personal interaction compared to other methods.

Question 5

To ensure that information is readily available for the team, Jed should use ________ to create an electronic meeting site where the team members can post, share, and save data and also have team-based online conferences.

Accepted Answer

Collaboration software is designed to help teams work together more effectively by providing tools for communication, data sharing, and online conferencing, making it ideal for creating an electronic meeting site.

Question 6

As the announcement of potential layoffs passed through the organization from top levels of management to employees, the magnitude of the cuts grew and the time frame accelerated. This is an example of

Accepted Answer

This scenario describes information distortion, where the original message is altered as it passes through different levels of the organization, leading to exaggerated or incorrect information.

Question 7

Linguistic style can be expressed through

Accepted Answer

Vocal pitch is a component of linguistic style.

Question 8

In a grapevine communication network, information flows

Accepted Answer

In a grapevine communication network, information spreads quickly but is often subject to distortion and inaccuracies as it is passed informally from person to person.

Question 9

Dana is translating a message into symbols or language. Dana is the ________ and the translation process is called ________.

Accepted Answer

Dana is the sender because she is translating a message to be communicated, and the process of translating a message into symbols or language is called encoding.

Question 10

________ occurs when senders withhold part of the message because they think the receiver does not need the information.

Accepted Answer

Filtering occurs when senders withhold part of the message because they think the receiver does not need the information.

Question 11

A(n)________ is the pathway through which an encoded message is transmitted to a receiver.

Accepted Answer

The medium is the channel or pathway through which an encoded message is transmitted from the sender to the receiver.

Question 12

Managers are most likely to successfully use groupware as a communication medium when

Accepted Answer

Groupware is more likely to be successfully used in organizations with a flexible culture, as it encourages collaboration and open communication, which are essential for groupware to be effective.

Question 13

________ refers to a person's typical way of speaking.

Accepted Answer

Linguistic style refers to a person's typical way of speaking, including their choice of words, grammar, and tone.

Question 14

The ways in which men communicate emphasize

Accepted Answer

Men's communication often emphasizes status differences, as they may use language to establish and maintain their position within a social hierarchy.

Question 15

Marianna is working on improving her communication skills. To be a good listener, she should

Accepted Answer

Paraphrasing what the sender has said shows that Marianna is actively listening and helps ensure understanding.

Question 16

Hyper Tech's employees were told to attend an upcoming mandatory meeting at which the CEO would be making an important announcement. One employee heard from another that the CEO would be announcing the acquisition of a competitor; however, there was no concrete information on what led to that suspicion. This information would be characterized as

Accepted Answer

The information about the CEO announcing the acquisition of a competitor, without any concrete evidence, is characterized as a rumor.

Question 17

________ is the specialized language that members of an occupation, group, or organization develop to facilitate communication among themselves.

Accepted Answer

Jargon is the specialized language used by members of a particular group or profession to communicate more efficiently among themselves.

Question 18

Reba is uncomfortable with silence during meetings and frequently speaks up to keep the dialog going. Matt is very contemplative and likes to give attendees time to process ideas before adding his own perspective. Reba and Matt exhibit differences in

Accepted Answer

Reba and Matt exhibit differences in linguistic style, as they have different approaches to communication during meetings. Reba prefers to fill silence with conversation, while Matt values contemplation and processing time before speaking.

Question 19

As manager of a customer hotline, Diego assigns each issue to a service technician and tracks its resolution. Technicians work independently to resolve the issue and then provide Diego closure details. Diego is facilitating a(n)_______ communication network.

Accepted Answer

In a wheel communication network, all communication flows through a central figure, in this case, Diego, who assigns tasks and receives closure details from the technicians.

Question 20

As senders of messages, effective communicators will

Accepted Answer

Effective communicators ensure that a feedback mechanism is built into messages to confirm understanding and facilitate two-way communication.

Quiz 16: Promoting Effective Communication