Question 1

An employee who respects her manager's authority and strives to achieve the organization's goals is demonstrating Fayol's principle of

Accepted Answer

Discipline in Fayol's principles refers to employees respecting the rules and agreements that govern the organization, which includes respecting authority and striving to achieve organizational goals.

Question 2

At Home Service, Inc., employees stay with the organization for many years and develop skills on the job that help Home Service, Inc. become more efficient. This is consistent with Fayol's principle of

Accepted Answer

Fayol's principle of stability of tenure emphasizes the importance of retaining employees for long periods to develop skills and improve organizational efficiency.

Question 3

Tayler is an engineer at an assembly plant for an auto company. Tayler receives orders from and reports to both his department manager and his project manager. This violates Fayol's principle of

Accepted Answer

Fayol's principle of unity of command states that an employee should receive orders from only one superior to avoid confusion and conflict. Tayler receiving orders from two managers violates this principle.

Question 4

When an organization is centralized,

Accepted Answer

In a centralized organization, authority and decision-making power are concentrated at the top levels of the managerial hierarchy, limiting the role of subordinates in decision-making processes.

Question 5

Fayol recommended the use of ________ to show the position and duties of each employee and to indicate which positions an employee might move to or be promoted to in the future.

Accepted Answer

Fayol recommended the use of an organizational chart to show the position and duties of each employee and to indicate potential future positions or promotions.

Question 6

Chris has a job as a sales representative for a pharmaceutical company. The company offers both quarterly and annual bonuses based on performance. The company also has a profit-sharing plan for its employees. This demonstrates Fayol's principle of

Accepted Answer

Fayol's principle of remuneration of personnel refers to fair compensation and incentives for employees, which is demonstrated by the bonuses and profit-sharing plan offered to Chris.

Question 7

Company Z has an organizational hierarchy with salespeople at the bottom, who report to regional sales managers, who in turn report to a director of marketing. The director of marketing reports to the CEO. This is an example of which of Fayol's principles of management?

Accepted Answer

This hierarchy exemplifies the "line of authority" principle, where a clear chain of command is established from the top (CEO) to the bottom (salespeople).

Question 8

According to Henri Fayol, esprit de corps refers to

Accepted Answer

Esprit de corps, according to Henri Fayol, refers to the shared feelings of comradeship, enthusiasm, or devotion to a common cause among members of a group.

Question 9

Fayol's principle of initiative suggests that

Accepted Answer

Fayol's principle of initiative emphasizes encouraging employees to take initiative and act on their own, fostering a sense of ownership and responsibility.

Question 10

Henri Fayol's principle of equity refers to

Accepted Answer

The principle of equity by Henri Fayol emphasizes justice, impartiality, and fairness in the treatment of all organizational members.

Question 11

________ refers to the concentration of authority at the top of the organizational chart instead of being distributed throughout the managerial hierarchy.

Accepted Answer

Centralization refers to the concentration of decision-making authority at the top levels of an organization, rather than being distributed throughout the hierarchy.

Question 12

Josh works for an advertising agency. There are several middle managers, but Josh only receives orders from and reports to one manager. Which of Fayol's principles of management is illustrated by Josh's relationship with his manager?

Accepted Answer

The principle of "unity of command" states that an employee should receive orders from only one superior to avoid confusion and conflict. Josh's situation, where he reports to only one manager, exemplifies this principle.

Question 13

According to Fayol, ________ refers to the chain of command extending from the top to the bottom of an organization.

Accepted Answer

The "line of authority" refers to the chain of command extending from the top to the bottom of an organization, as described by Fayol.

Question 14

Rashid has chosen not to advocate for dual command at his company because it

Accepted Answer

Dual command can lead to confusion among subordinates as they may receive conflicting instructions from multiple supervisors, making it difficult to determine priorities and responsibilities.

Question 15

According to Henri Fayol, initiative refers to

Accepted Answer

Initiative, according to Henri Fayol, refers to the ability to act on one's own without direction from a superior.

Question 16

The owners of Hae-Won's company make all of the important decisions even through there are middle managers who supervise front-line employees. When there are problems, these managers are reluctant to make decisions without speaking with one of the owners. This illustrates the problem with which of Fayol's principles of management?

Accepted Answer

The scenario describes a centralized decision-making process where the owners make all important decisions, indicating a lack of delegation and autonomy for middle managers, which aligns with Fayol's principle of centralization.

Question 17

Carl works for a printing business that offers printing and copying, bookbinding, and graphic design. The business has a single, comprehensive long-term plan that guides every department. The business is following Fayol's principle of

Accepted Answer

The principle of unity of direction states that all activities in an organization should be directed towards the same objectives, which is achieved through a single comprehensive plan guiding every department.

Question 18

Every year, Johnson-Murphy holds a company picnic with competitive games and fun activities so its employees can get to know one another in a more social setting. Johnson-Murphy is focusing on Fayol's concept of

Accepted Answer

Esprit de corps refers to promoting team spirit and unity among employees, which aligns with the purpose of the company picnic.

Question 19

Tae Min feels that it would be unfair to his team and his company to take a sick day to sleep in. He understands Fayol's principle of

Accepted Answer

Tae Min's concern about fairness to his team and company aligns with Fayol's principle of subordination of individual interests to the common interest, which emphasizes prioritizing the organization's goals over personal desires.

Question 20

Mary Parker Follett's primary criticism of Taylor's system of scientific management was that Taylor

Accepted Answer

Mary Parker Follett criticized Taylor's scientific management for neglecting the human aspect of work, as it did not consider workers' initiative or their potential contributions to the organization.

Quiz 2: The Evolution of Management Thought