Question 1

________ is the creation of a new vision for a struggling company using a new approach to planning and organizing to make better use of a company's resources and allow it to survive and eventually prosper.
A)Total quality management
B)Innovation
C)Crisis management
D)Turnaround management
E)Restructuring

Accepted Answer

Turnaround management involves creating a new vision and approach for a struggling company to better utilize resources, survive, and prosper.

Question 2

Jonas's company is discussing how it can be more socially responsible. What does social responsibility entail?
A)the obligations a company has toward the people and groups affected by its activities
B)the ways a company can support its employees over and above other stakeholders
C)avoiding illegal activities that will hurt the company's reputation
D)including the community and other stakeholders in every decision that is made
E)choosing when to put the company first and when to allow others to also benefit

Accepted Answer

Social responsibility involves the obligations a company has toward the people and groups affected by its activities, ensuring that its operations positively impact society and the environment.

Question 3

Defend this statement: Managing a diverse workforce is a major challenge.

Accepted Answer

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Question 4

Define restructuring and identify both the positive and negative outcomes that can result when an organization restructures.

Accepted Answer

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Question 5

What is empowerment? In your experience, how does empowering employees benefit an organization?

Accepted Answer

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Question 6

Briefly describe the three different kinds of managerial skills and explain why each of the skills is critical for managers. Using a current or past boss as an example, how does (did)he or she use these skills?

Accepted Answer

The answer of Briefly describe the three different kinds of...

Question 7

________ is the process of creating new or improved products that customers want.
A)Competitive advantage
B)Total quality management
C)Turnaround management
D)Innovation
E)Core competency

Accepted Answer

Innovation is the process of creating new or improved products that customers want.

Question 8

Explain why some companies use restructuring and outsourcing to maintain a competitive advantage in today's highly competitive marketplace.

Accepted Answer

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Question 9

How has the rise in global organizations put pressure on organizations? Name at least three of the five major challenges for managers that are discussed in the text.

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Question 10

Briefly describe Mintzberg's typology, including the three types of responsibilities he uses to categorize roles.

Accepted Answer

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Question 11

You have just been hired to manage an IHOP restaurant. How would you use the four building blocks of competitive advantage to increase your restaurant's market share?

Accepted Answer

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Question 12

Your company faced a challenge when a natural disaster closed two warehouses and stopped all shipments. What is considered a natural disaster?
A)a union walk-out
B)an industrial oil spill
C)a terrorist attack
D)an earthquake
E)a release of harmful chemicals in the warehouses

Accepted Answer

An earthquake is considered a natural disaster as it is a natural event that causes significant disruption and damage.

Question 13

Describe the three planning steps in the text and explain how this process can affect a manager's ability to succeed.

Accepted Answer

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Question 14

A company asked its managers to focus their efforts on improving the quality of one of its products. The new product is more advanced than those of its competitors, and customers are willing to pay more for the higher quality. By ________, this company outperformed its competitors by producing a product more efficiently and effectively than they did.
A)creating core competency
B)building a competitive advantage
C)restructuring
D)utilizing management stratification
E)employing empowerment

Accepted Answer

The company outperformed its competitors by producing a higher quality product, which indicates it built a competitive advantage.

Question 15

What is core competency? Explain how core competency is related to competitive advantage and give an example of how a core competency gives an organization a competitive advantage in today's highly competitive business environment.

Accepted Answer

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Question 16

Most often, innovation in organizations takes place in
A)large departments.
B)small groups or teams.
C)established firms.
D)upper management.
E)quality control stations

Accepted Answer

Innovation often occurs in small groups or teams because they can be more agile, collaborative, and open to new ideas, allowing for creative problem-solving and experimentation.

Question 17

A struggling manufacturing company recently developed a new vision and radical new strategies to reduce the number of products sold in order to reduce costs. This strategy worked and the company remained in business. The company utilized ________ by developing the new vision and strategies.
A)turnaround management
B)crisis management
C)total quality management
D)stratification
E)restructuring

Accepted Answer

Turnaround management involves developing new strategies to improve a company's performance and prevent it from failing.

Question 18

What technique involves organizing employees into quality control teams so they can find better ways to perform their jobs?
A)functional organization
B)total quality management
C)flexible manufacturing
D)self-managed teams
E)quality stations

Accepted Answer

Total quality management involves organizing employees into quality control teams so they can find better ways to perform their jobs.

Question 19

You are a new manager in a growing company. You start out as a first-line manager but soon are promoted to a middle management position, and eventually to a top management position. Explain the difference between these levels of management by detailing what tasks you would be expected to perform.

Accepted Answer

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Question 20

Briefly discuss the four principal managerial tasks and give examples for how one would implement these tasks in a hypothetical company.

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Quiz 1: Managers and Managing

________ is the creation of a new vision for a struggling company using a new approach to planning and organizing to make better use of a company's resources and allow it to survive and eventually prosper.

Jonas's company is discussing how it can be more socially responsible. What does social responsibility entail?