Question 1

A leader can review results by giving constructive feedback and resolving performance issues.

Accepted Answer

A leader can indeed review results by providing constructive feedback and addressing performance issues, which are key aspects of effective leadership and management.

Question 2

Which of the following is one of the six factors associated with standards of excellence?
A)What group members need to know and what skills they must acquire
B)How group members are expected to treat one another
C)What the consequences are if they achieve or fail to achieve their goals
D)All of the above
E)A and C only

Accepted Answer

All of these factors are associated with standards of excellence. A) What group members need to know and what skills they must acquire is related to setting expectations and goals for the group to meet. B) How group members are expected to treat one another is related to establishing norms and rules for behavior within the group. C) What the consequences are if they achieve or fail to achieve their goals is related to accountability and providing motivation for group members to work towards their goals. Therefore, all of these factors are important in establishing standards of excellence for a group.

Question 3

Cohesiveness allows group members to do which of the following?
A)Express personal viewpoints
B)Give and receive feedback
C)Accept opinions different from their own
D)All of the above
E)A and B only

Accepted Answer

Cohesiveness allows group members to express their personal viewpoints, give and receive feedback, and accept opinions different from their own. Therefore, the best choice is D, which includes all of the above options.

Question 4

Larson and LaFasto found that the distinguishing characteristic of effective leaders was their willingness to confront and resolve inadequate performance by team members.

Accepted Answer

Larson and LaFasto's research found that effective leaders were willing to confront and resolve inadequate performance by team members.

Question 5

What constitutes rewarding results?
A)Paying attention to group members
B)Offering group members encouragement
C)Giving group members personalized appreciation
D)All of the above
E)B and C only

Accepted Answer

Rewarding results should include paying attention to group members, offering them encouragement, and giving them personalized appreciation. All of these actions can help to build a positive and motivating environment within the group.

Question 6

According to Larson and LaFasto, leaders must do which of the following to influence performance and promote standards of excellence?
A)Require results
B)Review results
C)Reward results
D)All of the above
E)A and C only

Accepted Answer

According to Larson and LaFasto, leaders must require, review, and reward results to influence performance and promote standards of excellence. Therefore, all of the above options are necessary for effective leadership.

Question 7

Which of the following leadership actions would not assist a group in building cohesiveness?
A)Encourage passive or withdrawn members to leave the group
B)Help group members achieve their individual goals
C)Invite group members to become active participants
D)Allow group members to share leadership responsibilities
E)All of the above are ways to build cohesiveness

Accepted Answer

Encouraging passive or withdrawn members to leave the group would not build cohesiveness as it would only serve to exclude some members rather than strengthening the group dynamic. The other options (B, C, and D) all involve including and empowering group members, which would help to build cohesiveness.

Question 8

Leaders should only foster and promote leader-to-follower interactions to build cohesiveness.

Accepted Answer

Leaders should also encourage follower-to-follower interactions to build a cohesive and collaborative team environment.

Question 9

What is constructive feedback?
A)Honest and direct communication about a group member's performance
B)It is not mean-spirited or paternalistic
C)It is overly nice and patronizing
D)All of the above
E)A and B only

Accepted Answer

Constructive feedback is honest and direct communication about a group member's performance that is not mean-spirited or paternalistic. It is focused on helping the person improve, rather than being overly nice or patronizing. Therefore, the best choice is A and B only.

Question 10

Which of the following is not one of six factors critical to standards of excellence?
A)How much initiative and effort members need to demonstrate
B)The extent to which deadlines are significant
C)How many hours of overtime members are willing to work
D)What goals the members need to achieve
E)All of the above are factors in standards of excellence.

Accepted Answer

The amount of overtime team members are willing to work is not a critical factor in standards of excellence. The other factors listed, such as initiative, meeting deadlines, and achieving goals, are all important components.

Question 11

Providing structure for a group is like giving members an architectural blueprint for their work.

Accepted Answer

Providing structure for a group helps establish clear goals, roles, and expectations, much like an architectural blueprint provides a clear plan for building construction.

Question 12

Which of the following is not a way to give constructive feedback?
A)Describe specifically what you have observed
B)Use "you" language
C)Address behaviors
D)Give feedback in calm, unemotional language
E)All of the above are ways to give constructive feedback

Accepted Answer

Using "you" language can come across as accusatory and can put the recipient on the defensive. It is better to focus on specific behaviors and actions rather than making judgments about the person as a whole.

Question 13

What are standards of excellence?
A)The expressly written performance objectives for an organization
B)The expressed and implied expectations for performance that exist within a group
C)Guidelines created by employers to measure employee job performance
D)B and C only
E)None of the above

Accepted Answer

Standards of excellence refer to the expressed and implied expectations for performance that exist within a group, guiding how members should perform and behave.

Question 14

Norms develop early, but they are not difficult to change.

Accepted Answer

Norms, which are the informal understandings that govern the behaviors of a group, often become deeply ingrained over time and can be quite resistant to change due to cultural, societal, or organizational inertia.

Question 15

In setting the tone, leaders can give structure to a group by:
A)Communicating the group's goals to the group
B)Identifying the unique ways that each member can contribute to the group
C)Allowing group members to come up with work rules
D)All of the above
E)A and B only

Accepted Answer

Communicating goals and identifying unique contributions help set a clear structure and direction for the group.

Question 16

Setting the tone includes all of the following except:
A)Provide structure
B)Build cohesiveness
C)Clarify norms
D)Establish rewards and punishments
E)All of the above are ways to set the tone

Accepted Answer

Establishing rewards and punishments is more about managing behavior rather than setting the tone, which involves creating an environment and expectations for interaction.

Quiz 7: Setting the Tone

A leader can review results by giving constructive feedback and resolving performance issues.

Which of the following is one of the six factors associated with standards of excellence?

Cohesiveness allows group members to do which of the following?

Larson and LaFasto found that the distinguishing characteristic of effective leaders was their willingness to confront and resolve inadequate performance by team members.

What constitutes rewarding results?

According to Larson and LaFasto, leaders must do which of the following to influence performance and promote standards of excellence?

Which of the following leadership actions would not assist a group in building cohesiveness?

Leaders should only foster and promote leader-to-follower interactions to build cohesiveness.

What is constructive feedback?

Which of the following is not one of six factors critical to standards of excellence?

Providing structure for a group is like giving members an architectural blueprint for their work.

Which of the following is not a way to give constructive feedback?

What are standards of excellence?

Norms develop early, but they are not difficult to change.

In setting the tone, leaders can give structure to a group by:

Setting the tone includes all of the following except: