Question 1

Systems that are designed to relieve works of tedious repetitive calculations are called
A)departmental systems.
B)inter-organizational systems.
C)cross -function systems.
D)functional systems.
E)calculation systems.

Accepted Answer

The term "calculation systems" specifically refers to systems that are designed to automate or streamline repetitive calculations, which is the definition given in the question. The other options refer to broader categories of systems that may or may not include calculation systems.

Question 2

With___________ ,organizations can make a production plan or schedule and move goods through manufacturing and sales.
A)push -pull production planning
B)pull production planning
C)production planning
D)push production planning
E)pull -push production planning

Accepted Answer

Pull production planning is the best choice because it focuses on producing goods only when they are needed, based on customer demand. This means that production is driven by customer orders rather than speculation, which can result in excess inventory and waste. Pull production planning can improve efficiency and reduce costs while meeting customer needs in a timely manner.

Question 3

The general ledger (GL)is an application that is traditionally run in the functional area of
A)operations.
B)accounting and finance.
C)sales and marketing.
D)manufacturing.
E)human resources.

Accepted Answer

The general ledger is a key financial accounting application that tracks all financial transactions of a company. As such, it is run in the functional area of accounting and finance to maintain accurate records of financial activities.

Question 4

The elimination of the middle layer in a supply chain is called
A)intermediation.
B)price elasticity.
C)normalization.
D)disintermediation.
E)reintermediation.

Accepted Answer

Disintermediation refers to the process of eliminating intermediaries in a supply chain, which can result in cost savings and increased efficiency.

Question 5

Which of the following is a (are)consequence(s)of a disjoint system?
A)Increased cost
B)Lack of integrated enterprise information
C)Inefficiency
D)Disjoint business processes
E)All of the above

Accepted Answer

All of the above consequences are likely to occur in a disjoint system. Increased cost may arise due to the need for maintenance of multiple independent systems. Lack of integrated enterprise information can lead to data inconsistencies and errors. Inefficiency may result from the duplication of effort in managing multiple systems. Disjoint business processes can hinder effective communication and collaboration between different organizational units.

Question 6

Business process design projects are expensive and difficult because
A)business processes are complex.
B)employees resist change.
C)poor business processes are inefficient.
D)business processes are complex and poor business processes are inefficient.
E)business processes are complex and employees resist change.

Accepted Answer

The answer of Business process design projects are expensive and...

Question 7

___________refers to sales between a supplier and a retail customer.
A)B2B
B)B2C
C)B2G
D)C2C
E)G2B

Accepted Answer

B2C refers to sales between a supplier and a retail customer. B2B refers to sales between two businesses, B2G refers to sales between a business and a government entity, C2C refers to sales between individual customers, and G2B refers to sales between a government entity and a business.

Question 8

In sharing information with supply chain partners,___________should be a major concern.
A)strategy
B)security
C)details
D)complexity
E)governance

Accepted Answer

Security should be a top priority when sharing information with supply chain partners to prevent any unauthorized access or misuse of sensitive data.

Question 9

Systems that are used by two or more related companies are referred to as
A)calculation systems.
B)operating systems.
C)functional systems.
D)inter-organizational systems.
E)departmental systems.

Accepted Answer

The term inter-organizational systems refers to systems that are used by two or more related companies to facilitate communication, coordination, and collaboration. These systems are designed to enable organizations to share information and resources, streamline processes, and improve efficiency and effectiveness. Examples of inter-organizational systems include supply chain management systems, electronic data interchange (EDI) systems, and customer relationship management (CRM) systems. Calculation, operating, functional, and departmental systems may be used by individual companies, but they do not necessarily involve collaboration or interaction between multiple organizations.

Question 10

The first information systems were in the functional area of
A)manufacturing.
B)accounting and finance.
C)sales and marketing.
D)operations.
E)human resources.

Accepted Answer

The answer of The first information systems were in the...

Question 11

The movement of business process design came about because systems developers began to wonder how they could
A)use networks to go beyond just automating functional applications.
B)develop customer management relationship systems.
C)use systems to automate the supply chain.
D)improve existing functional systems.
E)integrate several different areas in an entire value chain.

Accepted Answer

The movement of business process design came about as systems developers sought to integrate several different areas in an entire value chain. They looked at how systems could go beyond just automating functional applications and instead improve existing systems by automating the entire value chain, which includes production, procurement, marketing, and delivery. Business process design aims to streamline and improve the flow of work so that businesses can be more effective and efficient.

Question 12

SAP is one of the leading vendors of___________ software.
A)DBMS
B)SCM
C)CRM
D)CASE
E)ERP

Accepted Answer

SAP is primarily known for its ERP (Enterprise Resource Planning) software. While it does offer other solutions such as SCM (Supply Chain Management) and CRM (Customer Relationship Management), its flagship product is SAP ERP.

Question 13

Payroll is an application that is traditionally run in the functional area of
A)operations.
B)accounting and finance.
C)sales and marketing.
D)human resources.
E)manufacturing.

Accepted Answer

Payroll is a function that is related to the human resources department as it involves the calculation and distribution of employee salaries and wages. Therefore, the correct choice is D.

Question 14

Lead tracking is an application that is traditionally run in the functional area of
A)human resources.
B)manufacturing.
C)accounting and finance.
D)sales and marketing.
E)operations.

Accepted Answer

Lead tracking is primarily used in the sales and marketing functional area. Its purpose is to collect and organize information about potential customers or clients and track their progress through the sales process. This application helps companies to better manage their sales pipeline and target their marketing efforts more effectively.

Question 15

Functional applications are sometimes call
A)functional silos.
B)inefficient systems.
C)islands of automation.
D)functional islands.
E)isolated silos.

Accepted Answer

The answer of Functional applications are sometimes call
A)functional silos.
B)inefficient systems.
C)islands...

Question 16

The___________ of the second era facilitated the work of a single department or function.
A)calculation systems
B)departmental systems
C)functional systems.
D)cross -function systems
E)inter-organizational systems

Accepted Answer

The second era of information systems was characterized by the development of functional systems. These systems were designed to automate the work of a single department or function within an organization, such as accounting or human resources. This allowed for greater efficiency and accuracy within that department, but did not necessarily facilitate communication or coordination between different departments.

Question 17

The greatest advantages of a CRM system is that
A)sales people can potentially increase sales.
B)all the data is stored in a single database.
C)it can use sales management applications.
D)organizations can prioritize sales time and effort.
E)customer -touching processes can be linked to one another.

Accepted Answer

The answer of The greatest advantages of a CRM system...

Question 18

Order entry is an application that is traditionally run in the functional area of
A)sales and marketing.
B)human resources.
C)operations.
D)accounting and finance.
E)manufacturing.

Accepted Answer

The answer of Order entry is an application that is...

Question 19

___________refers to sales between companies.
A)B2G
B)B2C
C)G2B
D)B2B
E)C2C

Accepted Answer

B2B refers to business-to-business sales, which means that the transactions are between two companies.

Question 20

In the decision to adopt e -commerce into a company's business model one of the primary considerations should be
A)channel conflicts.
B)reintermediation factors.
C)production capacity.
D)the geo -political environment.
E)customer reactions.

Accepted Answer

The answer of In the decision to adopt e -commerce...

Quiz 7: Business Process Management

Systems that are designed to relieve works of tedious repetitive calculations are called

With___________ ,organizations can make a production plan or schedule and move goods through manufacturing and sales.

The general ledger (GL) is an application that is traditionally run in the functional area of

The elimination of the middle layer in a supply chain is called

Which of the following is a (are) consequence(s) of a disjoint system?

Business process design projects are expensive and difficult because

___________refers to sales between a supplier and a retail customer.

In sharing information with supply chain partners,___________should be a major concern.

Systems that are used by two or more related companies are referred to as

The first information systems were in the functional area of

The movement of business process design came about because systems developers began to wonder how they could

SAP is one of the leading vendors of___________ software.

Payroll is an application that is traditionally run in the functional area of

Lead tracking is an application that is traditionally run in the functional area of

Functional applications are sometimes call

The___________ of the second era facilitated the work of a single department or function.

The greatest advantages of a CRM system is that

Order entry is an application that is traditionally run in the functional area of

___________refers to sales between companies.

In the decision to adopt e -commerce into a company's business model one of the primary considerations should be