Question 1

As all the companies in an industry move to more integrated information systems how can they still reap a competitive advantage from them? Does adopting the standard business blueprint still provide a competitive advantage?

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Question 2

Accounting functions such as the general ledger were usually the last functions in an organization to be computerized.

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Question 3

What is the steps in the customer life cycle?

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Question 4

What are the characteristics of functional systems? What are the different areas which they support? Give an example of an IS application from each of these areas.

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Question 5

Functional systems like those for sales and accounting are designed to be easy to integrate in order to share data.

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Question 6

What is meant by "pull change"? Do you think this notion could be applied to the adoption of new information systems?

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Question 7

Isolated systems can lead to inefficiency and higher organizational costs.

Accepted Answer

Isolated systems can lead to duplication of effort, lack of communication, and difficulty in coordinating activities, resulting in inefficiencies and higher costs for the organization. Integration and collaboration between different systems and departments can lead to better efficiency and cost-effectiveness.

Question 8

What is an industry standard process?

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Question 9

The fact that users readily adopted cell phones on their own would be an example of a "push change."

Accepted Answer

The statement is incorrect. The adoption of cell phones by users on their own is an example of a "pull change." A push change would be when an external force or authority requires or imposes the change on the users.

Question 10

Most organizations today have a mixture of functional and integrated systems.

Accepted Answer

Most organizations have a combination of functional systems, which are designed to perform specific tasks, and integrated systems, which are designed to work together to support business processes.

Question 11

Payroll applications were traditionally done in the human resources (HR)area.

Accepted Answer

Payroll applications are typically handled by the HR department in organizations.

Question 12

One problem with collaborating with supply chain partners and installing a partner's inter-organizational system on your company's machines is that they could use it to infiltrate your company's systems.

Accepted Answer

There is a risk of supply chain partners using their inter-organizational system to gain unauthorized access to a company's systems, making it important to implement security measures and controls to prevent such infiltration.

Question 13

A web storefront would be an example of a B2G model for e -commerce.

Accepted Answer

A web storefront refers to a B2C (business-to-consumer) model of e-commerce, where businesses sell products or services directly to individual customers. B2G (business-to-government) refers to businesses selling products or services to government organizations or agencies.

Question 14

What is a CRM system?

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Question 15

Inter-organizational information systems such as SCM,SRM,and Web -based systems have the potential for providing significant competitive advantage today.While this is good in theory,what potential problems does it present?

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Question 16

What is an enterprise resource planning system?

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Question 17

Describe how an ERP supports each of the activities the primary activities in Porter's value chain model.

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Question 18

What is a SRM system?

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Question 19

Amazon.ca,the book seller,would be an example of a B2C model for e -commerce.

Accepted Answer

Amazon.ca is a business-to-consumer (B2C) model as it sells books directly to individual customers.

Question 20

What is the difference between a CRM and a traditional functional application?

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Quiz 7: Business Process Management