Buyers expect products to have high ________, which is the degree to which all the produced units are identical and meet the promised specifications.
A) durability
B) compatibility
C) conformance quality
D) form
E) performance quality

Question

Quizplus · Accepted Answer

Conformance quality refers to the degree to which a product meets the promised specifications and is consistent in its performance and features. This is a critical aspect of ensuring customer satisfaction and loyalty. Durability refers to how long a product lasts, compatibility refers to how well it works with other products or systems, form refers to the physical appearance of the product, and performance quality refers to how well the product performs its intended function. While these are all important factors, conformance quality is specifically related to meeting customer expectations for consistency and reliability.

Buyers Expect Products to Have High ________, Which Is the Degree