Delivery refers to how well the product or service is brought to the customer. It includes speed, ________, and care throughout the delivery process.
A) expedience
B) intensity
C) tangibility
D) performance
E) accuracy

Question

Quizplus · Accepted Answer

Accuracy is the most appropriate choice as it includes the idea of getting the delivery to the customer in the state that was promised without any damage, mistakes, or errors. Expedience, intensity, tangibility, and performance can be important factors in delivery, but they don't necessarily capture the idea of getting it right the way accuracy does.

Delivery Refers to How Well the Product or Service Is