Question 1

Crystal is the production manager at Pawelk's, a vacuum cleaner manufacturer. When ordering from her supplier, she must ensure that it does all of the following EXCEPT ________.
A)provide trusted quality
B)meet product deadlines
C)deliver appropriate quantities
D)receive positive recommendations

Accepted Answer

While positive recommendations are always helpful, they are not a requirement in ordering from a supplier. The other options, providing trusted quality, meeting product deadlines, and delivering appropriate quantities, are all essential to ensuring the success of the production process.

Question 2

Jamie is given a routine project to manage and is told materials will become available in three weeks. She has built a strong relationship and trust level with the supplier. Her next step is to ________.
A)contact her suppliers to see if materials can be shipped sooner
B)develop a schedule and determine a shipping date
C)develop a schedule based on the shipping date
D)determine the start date based on project completion date

Accepted Answer

The answer of Jamie is given a routine project to...

Question 3

Kim is implementing the concept of total quality management within her company. The results she expects include ________.
A)a higher standard of products and increased cost savings
B)higher prices for products due to the extra process involved
C)a one-time product improvement unlikely to reproduce
D)a limited presence in the global marketplace

Accepted Answer

Total quality management is focused on improving the quality of products and processes within a company, which can lead to a higher standard of products and increased cost savings due to more efficient processes. Higher prices for products are not necessarily a result of TQM implementation, and a one-time product improvement is unlikely to be sustainable without ongoing quality management practices. TQM can actually improve a company's presence in the global marketplace by making their products more competitive and desirable.

Question 4

________ is a set of principles concerned with reducing waste and improving flow.
A)Routing
B)Quality control
C)Lean production
D)Customer-driven production

Accepted Answer

The set of principles concerned with reducing waste and improving flow is known as Lean production. Choice C is the correct answer.

Question 5

Which statement BEST describes the concept of "total quality"?
A)Total quality is about reaching a peak level of quality and maintaining it.
B)Total quality is about building quality into every step of the production process.
C)Total quality is about shifting the responsibility for quality control to one team.
D)Total quality is about inspecting products when they are finished.

Accepted Answer

Total quality is not just about the end product or final inspection, but rather involves building quality into every step of the production process. It requires the participation of all employees in the organization, with a focus on continuous improvement and meeting or exceeding customer expectations.

Question 6

MRP helps managers ________.
A)identify the critical path for producing materials within a specified time
B)assign the order and timing in which jobs are completed on specific projects
C)make sure the right parts and materials are available at the right time
D)assign jobs to specific machines so that they can be completed most efficiently

Accepted Answer

MRP (Material Requirements Planning) helps managers ensure that the right parts and materials are available at the right time for production. It is a production planning and inventory control system used to manage manufacturing processes. It does not help managers identify the critical path for producing materials or assign the order and timing in which jobs are completed on specific projects or assign jobs to specific machines.

Question 7

Jim is in charge of inventory control for his company. He has parts and materials set aside that are not to be used unless absolutely necessary. Jim uses a ________ inventory control system.
A)just-in-time
B)reserve stock system
C)book stock
D)manual eyeballing

Accepted Answer

Jim is using a reserve stock system as he has set aside parts and materials that are not to be used unless absolutely necessary. The reserve stock system involves keeping extra inventory on hand for emergency situations.

Question 8

A ________ allows a computer to keep track of how many items are in stock and sold.
A)just-in-time inventory system
B)reserve stock system
C)radio frequency identification
D)stock book solution

Accepted Answer

Radio frequency identification (RFID) allows a computer to automatically track inventory levels and sales by using tags and readers to monitor stock in real-time.

Question 9

The six sigma approach to quality control ________.
A)requires a team to inspect products at the end of production
B)finds potential problems early to prevent recurrence
C)views quality control as a marketing role
D)allows six errors per batch

Accepted Answer

The six sigma approach aims to find potential problems early on in the production process to prevent recurrence, rather than waiting until the end of production and relying on a team to inspect products. Quality control is seen as a critical part of the production process, rather than just a marketing role. Six sigma aims for a very low level of defects, typically aiming for no more than 3.4 defects per million opportunities, rather than allowing a certain number of errors per batch.

Question 10

Prior to the implementation of total quality management, defective items were ________.
A)sold as perfect products
B)incorporated into a new product
C)scrapped or reworked
D)stored indefinitely

Accepted Answer

Prior to the implementation of total quality management, defective items were either scrapped or reworked to ensure that they meet the required quality standards. Selling them as perfect products or incorporating them into a new product would compromise the quality of the end product and damage the reputation of the company. Storing defective items indefinitely would result in increased inventory costs and waste of resources. Therefore, the best approach was to either rework or scrap the defective items.

Question 11

The two components that go into making an effective schedule are ________ and ________.
A)loading; sequencing
B)routing; sequencing
C)loading; routing
D)estimating; sequencing

Accepted Answer

Loading and sequencing are essential for creating an effective schedule as they involve assigning work to resources and determining the order of operations.

Question 12

Companies use routing in order to ________.
A)buy
B)manufacture
C)outsource
D)transport

Accepted Answer

Companies use routing to transport their goods or services from one location to another, ensuring that they reach their intended destination efficiently and on time. Routing helps companies to reduce transportation costs, improve delivery times, and optimize supply chain management.

Question 13

________ is the process of receiving, storing, handling, and tracking of everything in a company's stock.
A)Inventory control
B)Total quality management
C)Reserve stock system
D)Just-in-time inventory

Accepted Answer

Inventory control is the process of managing a company's stock, including receiving orders, storing products, ensuring proper handling, and tracking inventory levels. This includes managing stock levels, forecasting demand, and ensuring timely delivery of products to the customer. Total quality management, reserve stock system, and just-in-time inventory are related concepts but not directly related to the process of inventory control.

Question 14

Which of the following computer-based programs lets a manager know what resources are needed by a particular date to fill an order on time?
A)statistical process control
B)computer-aided manufacturing
C)materials requirement planning
D)stock book solution

Accepted Answer

Materials requirement planning (MRP) is a computer-based program that helps a manager plan and coordinate the materials needed to manufacture a product or fill an order. It takes into account the production schedule, inventory levels, and lead times to determine what materials are needed and when they should be ordered to ensure that the order can be filled on time. Statistical process control (SPC) is a quality control method that uses statistical tools to monitor and improve a manufacturing process. Computer-aided manufacturing (CAM) is a software that uses computer technology to automate manufacturing processes, including design, production planning, and control. Stock book solution is not a commonly used computer-based program in the context of manufacturing management.

Question 15

Retro Inc. wanted to reduce the amount of supplies it had on hand at any given time to the minimum required. To accomplish this goal, it implemented a ________ system.
A)just-in-time
B)reserve stock system
C)book stock
D)manual eyeballing

Accepted Answer

Just-in-time system is designed to reduce the amount of inventory stored and reduce the cost of excess inventory, while maintaining production efficiency by receiving inventory only when it is needed in the production process.

Question 16

The old method of quality control in the United States believed it was best to test products ________.
A)at least 3 times before completion
B)during the production process
C)after completion of a product
D)after every step in the assembly line

Accepted Answer

The old method of quality control focused on inspecting and testing products after they were completed to ensure they met quality standards.

Question 17

Enterprise resource planning (ERP)takes MRP one step further because it ________.
A)electronically tracks the status and quantity of each item in the system
B)allows materials to be ordered only as they are needed
C)performs inventory control and process scheduling for manufacturing
D)performs inventory control and process scheduling for the entire company

Accepted Answer

ERP goes beyond MRP by not only providing inventory control and process scheduling for manufacturing but for the entire company, including other areas such as finance, human resources, and sales. It integrates all functions and departments of the organization into a single system to streamline operations and improve efficiency.

Question 18

________ is the use of techniques, activities, and processes to guarantee that a certain good or service meets a specified standard.
A)Inventory control
B)Supply line control
C)Quality control
D)Management control

Accepted Answer

Quality control is the use of techniques, activities, and processes to guarantee that a certain good or service meets a specified standard. Inventory control refers to the management of stock levels, while supply line control involves managing the flow of goods and services from suppliers. Management control refers to the process of monitoring and managing an organization's resources to achieve its goals and objectives.

Question 19

Which of the following resources is NOT designed to help businesses connect with suppliers?
A)trade magazines
B)the International Organization for Standardization
C)the Better Business Bureau
D)the local chamber of commerce

Accepted Answer

The International Organization for Standardization (ISO) is focused on developing and publishing international standards, not on connecting businesses with suppliers.

Question 20

Which of the following business management systems consolidates information into a central database that is accessible to various system modules?
A)statistical process control
B)enterprise resource planning
C)material requirement planning
D)lean production

Accepted Answer

Enterprise resource planning (ERP) is a business management system that integrates all aspects of a company's operations into a single system, including finance/accounting, human resources, supply chain management, inventory control, and customer relationship management. This system consolidates information into a central database that is accessible to various system modules. Statistical process control, material requirement planning, and lean production are specific methodologies or tools used within a business management system, but they do not consolidate information into a central database like ERP does.

Quiz 11: Production and Operations Management

Crystal is the production manager at Pawelk's, a vacuum cleaner manufacturer. When ordering from her supplier, she must ensure that it does all of the following EXCEPT ________.

Jamie is given a routine project to manage and is told materials will become available in three weeks. She has built a strong relationship and trust level with the supplier. Her next step is to ________.

Kim is implementing the concept of total quality management within her company. The results she expects include ________.

________ is a set of principles concerned with reducing waste and improving flow.

Which statement BEST describes the concept of "total quality"?

MRP helps managers ________.

Jim is in charge of inventory control for his company. He has parts and materials set aside that are not to be used unless absolutely necessary. Jim uses a ________ inventory control system.

A ________ allows a computer to keep track of how many items are in stock and sold.

The six sigma approach to quality control ________.

Prior to the implementation of total quality management, defective items were ________.

The two components that go into making an effective schedule are and .

Companies use routing in order to ________.

________ is the process of receiving, storing, handling, and tracking of everything in a company's stock.

Which of the following computer-based programs lets a manager know what resources are needed by a particular date to fill an order on time?

Retro Inc. wanted to reduce the amount of supplies it had on hand at any given time to the minimum required. To accomplish this goal, it implemented a ________ system.

The old method of quality control in the United States believed it was best to test products ________.

Enterprise resource planning (ERP) takes MRP one step further because it ________.

________ is the use of techniques, activities, and processes to guarantee that a certain good or service meets a specified standard.

Which of the following resources is NOT designed to help businesses connect with suppliers?

Which of the following business management systems consolidates information into a central database that is accessible to various system modules?