Today, successful CRM applications will be measured by the personal value created for the users.
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Q1: While a well-planned and organized CRM initiative
Q3: Customer lifetime value is calculated as the
Q3: Safeguarding customer information is a legal and
Q5: Segmenting customers on the basis of things
Q6: Until recently, CRM was not very effective
Q7: Customers of companies that use CRM applications,
Q8: Sales force automation products manage a sales
Q9: According to the text, poor planning is
Q10: Continuous connectivity is desired by many users
Q10: While a company's Internet presence may be
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