If you write a bad-news letter instead of making a phone call, you have more control over the wording, sequence of ideas, and pacing of your points.

Question

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Writing a bad-news letter allows the writer to carefully choose their wording, organize their ideas, and pace their points. Unlike a phone call, the recipient can take time to process the news and respond without feeling pressure or caught off guard.

If You Write a Bad-News Letter Instead of Making a Phone