In the body of a bad-news message, focus on objective reasoning for the refusal.
Correct Answer:
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Q3: When writing a bad-news message, one of
Q4: Discussing how the refusal or rejection benefits
Q5: Bad-new messages require careful planning.
Q6: The first thing you must know before
Q7: Always tell the bad news in the
Q9: You should consider using a buffer statement
Q10: Direct messages are not necessarily shorter that
Q11: If you write a bad-news letter instead
Q12: Your objective is to convey the bad
Q13: You should always use the indirect pattern
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