When writing a bad-news message, one of your goals is to keep the reader's goodwill.
Correct Answer:
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Q1: Keep your language concise, short, objective, and
Q2: If you don't know your reader, you
Q4: Discussing how the refusal or rejection benefits
Q5: Bad-new messages require careful planning.
Q6: The first thing you must know before
Q7: Always tell the bad news in the
Q8: In the body of a bad-news message,
Q9: You should consider using a buffer statement
Q10: Direct messages are not necessarily shorter that
Q11: If you write a bad-news letter instead
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