Consider using a buffer when writing a bad-news message to customers, employees, and readers you don't know.

Name: Consider using a buffer when writing a bad-news message to customers, employees, and readers you don't know.
Brand: Quizplus
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Question

Quizplus · Accepted Answer

Using a buffer, such as a sincere expression of appreciation or a statement of empathy, can soften the impact of the bad news and make the message easier to receive. It is a recommended strategy in business communication.

Consider Using a Buffer When Writing a Bad-News Message to Customers