The indirect plan for a bad-news message emphasizes the reasons rather than the bad news itself.
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Q12: Your objective is to convey the bad
Q13: You should always use the indirect pattern
Q14: Typically, focus on the refusal rather than
Q15: Consider using a buffer when writing a
Q16: Research indicates that delivering corporate bad news
Q18: A buffer should show appreciation and be
Q19: Although it will not change the bad
Q20: Use the direct plan to organize a
Q21: Sometimes you have to support decisions with
Q22: To achieve the goals of a bad-news
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