To achieve the goals of a bad-news message, you should
A) use general language to cushion the impact of the negative news.
B) persuade the reader that the decision is reasonable.
C) apologize for having to make the decision.
D) indicate the personal reasons for the decision.
E) choose the direct plan based on the "you" attitude.

Question

Quizplus · Accepted Answer

Persuading the reader that the decision is reasonable helps maintain goodwill and understanding, which is a key goal of delivering bad news effectively.

To Achieve the Goals of a Bad-News Message, You Should