It is important that you answer all potential questions in your response to prevent further unnecessary correspondence or discussion.
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Q20: Use the direct plan to organize a
Q21: Sometimes you have to support decisions with
Q22: To achieve the goals of a bad-news
Q23: Put the bad news in the last
Q24: Bad-news announcements are often written in response
Q26: Your relationship with the readers and the
Q27: Offering your customer an alternative such as
Q28: The direct plan is rarely used to
Q29: If possible, when firing a someone it
Q30: Correspondence involving bad news such as a
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