Put the bad news in the last paragraph when refusing a routine customer request.

Name: Put the bad news in the last paragraph when refusing a routine customer request.
Brand: Quizplus
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Question

Quizplus · Accepted Answer

When refusing a routine customer request, it's generally best to state the refusal early in the message, followed by an explanation or a positive note, rather than waiting until the last paragraph to deliver the bad news. This approach respects the reader's time and sets clear expectations from the beginning.

Put the Bad News in the Last Paragraph When Refusing