The direct plan is rarely used to refuse a customer's request in a complaint message.
Correct Answer:
Verified
Q23: Put the bad news in the last
Q24: Bad-news announcements are often written in response
Q25: It is important that you answer all
Q26: Your relationship with the readers and the
Q27: Offering your customer an alternative such as
Q29: If possible, when firing a someone it
Q30: Correspondence involving bad news such as a
Q31: Offering an alternative as a compromise helps
Q32: Use the direct approach to communicate bad
Q33: Your closing should buffer the bad news
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents